315587

6.What type of letter is it?

MAHONEY AND MILLAN, INC

1951 Benson Street

Bronx, New York 10465

May 2, 19_

RBM Manufacturing Company, Inc.

4022 Ninth Avenue

New York, New York 10055

Dear Sirs:

We intend to purchase a new office copier before the end of the fiscal year. We would like to consider an RBM copier and wonder if you have a model that would suit our needs.

Our office is small, and a copier would generally be used by only three secretaries. We run approximately 3, ooo copies a month and prefer a machine that uses regular paper. We would like a collator, but rarely need to run off than 25 copies at any one time.

We would also like to know about your warranty and repair service.

Since our fiscal year ends June 30, 19_, we hope to hear from you soon.

Sincerely yours,

William Wilson

Office Manager

WW/sw

a.Inquiry

b.Memo

c.A letter of complaint

d.A letter of apology

6

113. Match the verbs describing financial matters with their translation to owe to smb.

1.to borrow from

2.to save on

3.to earn from

4.to waste on

5.to spend on

6.to invest in

a.вкладывать во что-либо

b.тратить деньги на что-либо

c.потерять деньги на чем-либо

d.заработать на чем-либо

e.сэкономить на чем-либо

f.занимать у кого-либо g. задолжать кому-либо

Keys: 1. g; 2. f; 3. e; 4. d; 5. c; 6. b; 7. a

114.We invested a lot of money … the business.

A.in

B.on

C.to

D.from

115.We spent a lot of money … training courses.

A.in

B.on

C.to

D.from

116.We wasted a lot of money … unnecessary equipment.

A.in

B.on

C.to

D.from

117.We earned a lot of money … our overseas investment.

A.in

B.on

C.to

D.from

118.We saved a lot of money … our energy bills.

A.in

B.on

C.to

D.from

119.He gave a lot of money … charity.

A.in

B.on

C.to

D.from

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120.He borrowed a lot of money … the bank.

A.in

B.on

C.to

D.from

121.He owed a lot of money … our suppliers.

A.in

B.on

C.to

D.from

122.He made a lot of money … the sale of his properties.

A.in

B.on

C.to

D.from

Раздел VI Meetings and discussions

123. Match the words describing meetings and discussions with their translation

1.agenda

2.the Minutes

3.is attached to smth

4.items

5.matters arising

6.resolved

7.any other business

a. текущие вопросы b. вопросы повестки c. прилагается

d. повестка дня e. протокол

f. постановили g. разное

Keys: 1. d; 2. e; 3. c; 4. b; 5. a; 6. f; 7. g.

124. Match the words describing meetings and discussions with their translation

1.to chair the meeting

2.an estimate

3.a replacement

4.Company Secretary

5.Limited company

6.Management

7.to take the minutes a. вести простокол

b. руководство, администрация

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I can come for interview at almost any time, provided I have at least three days notice.

Yours sincerely

Peter Ivanov

a.A letter of rejection

b.A letter of complaint

c.A letter of apology

d.A covering letter

4.What type of letter is it?

To:	Sandra Parr, secretary
From:	David Spencer, Managing Director
Date:	15 September
Subject:

We’re expanding so fast and there have been so many staff changes recently that the many staff changes recently that the telephone list is a mess. Can you retype it alphabetically please? With the new extension numbers

Thanks D. S.

a.A letter of rejection

b.A letter of complaint

c.A letter of apology

d.Memo

5.What type of letter is it?

To:	All staff
From:	David Meiners, Personnel Department
Date:	1 September
Subject:	Staff welfare

I am available to see staff on Tuesday and Friday between 10.00 and 11.30 in my office. I can also see staff by appointment.

My office is room 206 on the second floor. Come out of the lift and take the corridor on the right.

a.A letter of rejection

b.A letter of complaint

c.A letter of apology

d.Memo

5

EB/hw

a.A letter of rejection

b.A letter of complaint

c.A letter of apology

d.A persuasive letter

2.What type of letter is it? Dear Sir or Madam

Last week I bought a pocket calculator at your branch in Cheltenham. It seemed to work in the shop. When I got home, I found that it was faulty. It adds and subtracts

perfectly well, but it doesn’t divide or multiply. I took it back to your branch in Turnbridge Wells but they refused to exchange it, saying that I would have to return it to the branch where I bought it. This is impossible because I don’t live in Cheltenham. Please find enclosed the calculator together with the receipt, showing price and date of purchase, and manufacturer’s guarantee.

Yours faithfully

C. R. Sketch

a.A letter of rejection

b.A letter of complaint

c.A letter of apology

d.A persuasive letter

3.What type of letter is it?

Flat 54, Lenin Av. 16

Moscow, Russia.

26 May 2013

Ms Helen Ferns

Kalinin Av 34

Newtech Branch

In Russia, Moscow

Dear Ms Ferns

Application for the post of Divisional

Software Engineering Manager

I saw your advertisement in Moscow News and I would like to apply for this post. Enclose a copy of my new cv.

You may contact the referees at any time.

4

c.акционерная компания с ограниченной ответственностью

d.один из директоров компании, ответственный за проведение заседаний

Совета директоров

e.замена

f.председательствовать

g.предварительный подсчет

Keys: 1. f; 2. g; 3. e; 4. d; 5. c; 6. b; 7. a.

125. Match the words denoting the most important elements of negotiations with their translation

1.Identity

2.Message

3.Offer

4.Conflict

5.Settlement

a.предложение

b.установление личности

c.сообщение

d.разногласия

e.разрешение конфликта

Keys: 1. b; 2. c; 3. a; 4. d; 5. e.

126.Match the language and intentions at Meetings and Discussions 1. Persuading (убеждение)

2. Interrupting ( прерывание)

3. Taking the floor ( предоставление слова)

4. Avoiding misunderstanding ( стремление уточнить)

5. Asking for further information ( запрос дополнительной информации) 6. Offering a compromise (предложение компромисса)

7. Evading the issue ( уклонение от темы)

a.Could you be a little more specific/precise?

b.We are prepared to … on condition that …

c.I’m afraid I’m not in a position to comment on that just yet

d.I wonder if I could comment on that last point?/May I come in at this point?

e.Have you taken into account…?

f.I don’t want to interrupt, but…

g.I’m afraid I’m not quite clear what you mean by that

Keys: 1. b; 2. g; 3. d; 4. a; 5. h; 6. f; 7. c

29

Литература

a.Астафурова Т.Н. Your key to successful cooperation. – Волгоград, 1995.

b.Антонов О.И., Филатова Е.А. Деловое письмо на английском языке. –

Тверь, 1992.

30

Раздел III Letter writing B

1. What type of letter is it?

	SPRINGFIELD’S
	Department Store
	500 East Graham Street
	Westport, New Brunswick
In Business Since 1875	Telephone [phone]
Mr Roger Preston
568 Cummings Avenue
Westport, New Brunswick
	24 February 2013
Dear Mr Preston:

I have received your letter of 18 February and I fully understand why you are complaining. I would like to apologise sincerely for our mistakes in billing and for the behaviour of a member of our staff.

Springfield’s has always been proud of its reputation and has always insisted that its service be friendly and its customers be well served. We are always embarrassed if we receive complaints, but we are grateful to you for your letter because it will help us correct this situation and make our service even better. I can promise you that if you decide to reopen your account with us, we will not let these incidents happen again. we are now changing to machines for all our billing, and I can assure you that from now on, you will always receive your bills on time. I have instructed the accounts department to credit your account for the amount of the service charges paid by you in the last four months.

Until I hear from you, I am personally holding your cards, which can be sent back to you in less than a week. All I need is a short note or phone call from you. We hope we will be able to serve you again and are looking forward to hearing from you in the meantime.

Sincerely yours

Edward Black Assistant Manager Customers’ Accounts Department

3

Составитель канд. филол. наук, доц. Н.А. Акименко

Деловой английский язык. Тесты для обучающихся по программам магистратуры 032700. Филология. В 2-х ч.: Ч. 2 / Калм. ун-т; Сост. Н.А. Акименко. – Элиста, 2013. – 32 с.

Настоящее издание представляет собой тестовые задания на английском языке для оценки уровня усвоения по аспекту деловая профессиональная коммуникация. В тестовых вопросах оцениваются языковые знания, речевые умения и навыки при обмене профессиональной информацией, сотрудничестве с деловыми партнерами. Рекомендуется магистрантам, изучающим деловой английский язык, для подготовки к

межсессионной аттестации по деловому английскому языку в режиме тестирования.

Утверждено учебно-методической комиссией гуманитарного факультета КалмГУ.

Рецензент канд. филол. наук, доц. Г.С. Биткеева

2

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Министерство образования и науки Российской Федерации

_____

Федеральное государственное бюджетное образовательное учреждение

высшего профессионального образования «Калмыцкий государственный университет»

ДЕЛОВОЙ АНГЛИЙСКИЙ ЯЗЫК

Тесты для обучающихся по программам магистратуры

032700. Филология

Часть 2

Подписано в печать 19.12.13. Формат 60х84/16. Печать офсетная. Бумага тип. № 1. Усл. п. л. 1,86.

Тираж 2 экз. Заказ 2391.

Издательство Калмыцкого университета.

358000 Элиста, ул. Пушкина, 11

Элиста 2013

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