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We have summarized different visions and found out that all theories named the following important characteristics:

―decision making skills;

―conflict Management skills;

―flexibility and creativity;

―developing of managerial knowledge and manager's teaching role;

―motivation of employees;

―communication skills;

―developing trust inside the organization.

Operations Management

Operations management consists of all the activities that managers are engaged into creating products (goods, services and ideas). Operations are as relevant to service organizations as to manufacturing firms. In fact, production is the conversion of resources into goods or services.

1.A technology is the knowledge and process the firm uses to convert input resources into output goods or services. Conversion processes vary in their major input, the degree to which inputs are changed and the number of technologies employed in the conversion.

2.Operations management often begins with the research and product development activities. The results of R&D may be entirely new products or extensions and refinements of existing products. The limited life cycle of every product spurs companies to invest continuously in R&D.

3.Operations planning is planning for production. First, design planning is needed to solve problems related to the product line, required production capacity, the technology to be used, the design of production facilities, and human resources. Next, operations planning focuses on the use of production facilities and resources. The steps in this periodic planning are (1) selecting the appropriate planning horizon, (2) estimating market demand, (3) comparing demand and capacity, and (4) adjusting output to demand.

4.The major areas of operations control are purchasing, inventory control, scheduling, and quality control. Purchasing involves selecting suppliers and planning purchases. Inventory control is the management of stocks of raw materials, work process and finished goods to minimize the total inventory cost. Scheduling ensures that materials are at the right place at the right time — for use within the facility or for shipment to customers. Quality control ensures that products meet their design specifications.

5.Automation, the total or near-total use of machines to do work, is rapidly changing the way work is done in factories and offices. A growing number of industries are using programmable machines called robots to perform tasks that are tedious or hazardous to human beings. The flexible manufacturing system combines robotics and computer-aided manufacturing to produce smaller batches of products more efficiently than the traditional assembly line.

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COMPREHENSION

1.Answer the following question. Then compare your answers with the class.

1.What is a manager?

2.Where does a manager work?

3.What types of managers can be named?

4.What is an effective manager?

5.What is a successful manager?

6.What is the difference between successful and effective manager?

7.What are the main characteristics of the effective manager?

8.What are the functions of a manager?

9.What is operations management?

10.What role do managers play in the organization?

2.Insert the necessary word or word combination

1.Managers work in an ....

2.We can divide organizational members into two categories: ... or ... .

3.Managers differ from operatives, by the fact that they ... the activities of others.

4.We can distinguish the functional manager and the ... manager.

5.Eventually, a manager has a ... function.

6.The planning component encompasses ... the goals, ... appropriate strategies and ... different plans to coordinate the activities.

7.As the job of manager implies ... activities of others, the leading function is very important.

8.Operations planning is planning for ....

9.The major areas of operations control are purchasing, inventory control ... and quality control.

10.A technology is the knowledge and process the firm uses to convert ... resources into output goods or services.

LANGUAGE PRACTICE

1. Match these terms with their Russian equivalents.

identify	работник
clarify	планировка
accomplish	совершать, выполнять
operatives	вовлекать
imply	соответствующий
direct	одновременно
subordinate	стимул
resolve	решать
scheduling	прояснять
appropriate	подразумевать
assume	принимать на себя

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simultaneously	направлять
employee	определять
engage	исполнители
spur	подчиняться
encompass	окружать

3. Refer the sentences into English

1.Одна из важнейших функций менеджера — управление исполнителями.

2.Организация — объединение людей, выполняющих конкретные цели.

3.Менеджер обязан контролировать процесс исполнения.

4.Гибкость и творческий подход важны в каждом работнике.

5.Менеджер должен уметь принимать решения самостоятельно.

6.Мотивация работников — важный элемент здоровой работы предприятия.

7.Менеджер выполняет пять основных функций.

FOLLOW UP

1.Analyze the role of a manager in a company.

2.Discuss the functions of a manager.

3.Discuss the skills managers have to posses.

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Учебное издание

BANKING AND MANAGEMENT

Учебно-методическое пособие

Составитель Ушакова Елена Валентиновна

В авторской редакции

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