Azamat_praktika / HPCDBCsaL16rev1

Troubleshooting Activities

Class Activity: Multiple Choice

INSTRUCTIONS

Use the information that you learned to complete the following statements.

1.How many steps are there to HP’s troubleshooting methodology?

a.8

b.6

2.An included Windows diagnostic tool that can show resource usage is:

a.Task Manager

b.procmon

3.HP Windows Diagnostic tool:

a.Shows information on the programs and other software resources that may have failed recently.

b.Displays information about the computer hardware and software configuration

Rev. 1.0

HP Restricted

16 - 1

HP ATA - Connected Devices

Class Activity: Troubleshoot a Problem

INSTRUCTIONS

Read the scenario and answer the questions.

SCENARIO

A customer's PC boots, but only runs for about 5 minutes then shuts down. The customer turns the PC back on and it shuts down almost immediately.

QUESTION 1

Before opening the chassis what is most likely cause?

QUESTION 2

After opening the chassis and removing the dust build up, the PC still shuts down. What should be checked next?

QUESTION 3

All fans are attached and moving freely, but there are motherboard capacitors that are swollen and beginning to leak. What are your recommendations?

16 - 2

HP Restricted

Rev. 1.0

HP ATA - Connected Devices

Hands-On Activity: Troubleshoot a Problem

INSTRUCTIONS

Read the scenario and answer the question.

SCENARIO

A customer's computer won’t boot into Windows. There is a blue screen that displays right before Windows should load, but when it goes away, the PC reboots and continues in this cycle. The blue screen reads:

0X0000008E: KERNEL_MODE_EXCEPTION_NOT_HANDLED

QUESTION

What does this mean? Use the Internet to research the cause of this problem.

Rev. 1.0

HP Restricted

16 - 3