Учебник английского

УДК

ББК

Составители:

Хусаинова А.А., к.п.н., преподаватель кафедры иностранных языков в сфере экономики, бизнеса и финансов Института финансов и экономики К(П)ФУ Хусаинова А.Р. гл. специалист отдела рекрутинга волонтеров департамента по работе с волонтерами

АНО “Исполнительная дирекция XXVII всемирной летней Универсиады 2013 года в г.Казани”

English 4 U. Учебное пособие. Английский язык – Казань: Издательство с.

ISBN -

Рецензенты:

Галишникова Е.М., д.п.н., профессор, зав. кафедры иностранных языков в сфере экономики, бизнеса и финансов Института финансов и экономики К(П)ФУ

Козлова Н.Ю. магистр искусств в сфере образования (Oxford Brookes University),

заместитель директора департамента международных отношений АНО “Исполнительная дирекция XXVII всемирной летней Универсиады 2013 года в г.Казани”

Учебное пособие “ English 4 U. ” интенсивный курс английского языка для волонтеров XXVII всемирной летней Универсиады Казань 2013.Особое внимание в пособии уделяется развитию профессиональной речи на английском языке. “ English 4 U. ”включает текстовый материал и комплексную систему упражнений направленных на углубление навыков общения, расширение словарного запаса в реальных ситуациях работы волонтеров (информационные и медицинские центры, аккредитация и сопровождение гостей, допинг-контроль и работа с VIP-гостями).

Также предусматривается подробное ознакомление с межкультурными аспектами волонтерской деятельности обучаемых. В содержание пособия включены факты волонтерского движения в мире, информация по истории, культуре и спортивным достижениям Казани.

Пособие станет незаменимым справочным изданием для организаторов спортивных мероприятий любого уровня

ISBN - ©Издательство

©

3

Make U real	English 4U: about us

English 4U is an educational project of Executive Committee of XXVII World Summer Kazan Universiade 2013. It was launched as a part of “motivation and encouragement” program for volunteers “Kazan 2013”. 20 volunteers were selected as test students of the 1st season. Volunteers with a huge experience of studying abroad and a great desire to share their knowledge were recruited as tutors. All topics reflected main aspects of major international events. It was a perfect fusion, so the new project was born.

Nowadays English 4U is running in 10 major Universities of Kazan. Volunteers from Ekaterinburg, Izhevsk, St. Petersburg, Moscow and other cities of Russia are willing to launch it soon.

“English 4 U” can be explained as “English for You” or “English for the Universiade”. If you want to be a part of Universiade 2013 it’s time to start now.

English 4U course contains:

•Classes

•2 Midterms (Hotel, Venue)

•Final Exam (Universiade Village)

•English 4U camps

•Graduation party (English 4U certificate and pin)

•Test events practice

What is so special about English 4U?

•	Spoken language
•	Universiade 2013 facts
•	Volunteers functional areas description
•	Volunteers “Kazan 2013” information
•	Experienced volunteers interviews
•	Sport terminology
•	Volunteers “Kazan 2013” photos & videos

Ask yourself the following questions:

1.Do you constantly volunteer?

2.Did you apply for “Kazan 2013” volunteer position at makeureal.kazan2013.com?

3.Do you lack English practice?

4.Are you searching for a better and fun way to improve your English skills?

5.Do you want to volunteer during Universiade 2013 in Kazan?

6.Do you want to make new friends or keep in touch with your volunteer friends?

If you answered “yes” to any of those questions then English 4U is just what you need.

4

See what English 4U alumni are saying:

Vlad: I miss friendly atmosphere so much. Exam at the Universiade Village was the best. I absolutely love English 4U!

Alexandra: I was very surprised at how much I learnt with this project. I miss our games, especially “spelling bee”.

Dina: It was the only place in the world where I was allowed to sing :) It was really amazing!

Ilgiz: It’s a big mix of friends, mostly charming. The support is fantastic and unbelievable. Well done!

Elvira: It was always curious when going to the class, which song we’d sing, what new words we’d learn. “Stopwatch” is my favorite word!

Maxim: Being able to speak English will definitely widen my possibilities in my future work and life experiences. Thanks for English 4U. It helped me a lot :)

Varya: This course far exceeded my expectations. It was well planned, interesting, and interactive. Everything was perfect!

Dilyara: It was one of the best courses I have ever experienced. I loved our winter camp!

Van Nguen: I really appreciated the program, thank you! Many thanks to tutors for all your help!

Sveta: I am proud to be English 4U tutor! If you’re looking for exciting, entertaining, well planned course

– you’ve found it.

ENGLISH 4U: ABOUT US

5

Map of the book

Make U real

	Reading	Word work	Volunteer vocabulary	Skills	Language work	Discussion	Time for Fun
			(VV)
Unit 1	Volunteering	Classification of volun-	Traits of character	Writing CV	Describing a person	Discuss Being a volunteer	Song: Waving Flag Test
Volunteering		teers					events

Unit 2	Universiade Village	In the hotel In the room	Hotel Vocabulary	Solving accommodation	Words to provide accom-	Interview each other	Song: Hotel California
Accommodation		Actions		problems	modation	When you are in
						“that”situation...	25th Summer Universi-
							ade 2009 in Belgrade
							(Serbia))
Unit 3	Transport	Modes of transport	Airport Vocabulary	Managing transport	Words for talking about	Discuss the best way to	Song: Airplanes
Transport				services	modes of transportation	travel
							7th Winter Asian Games
							2011 in Astana (Kazakh-
							stan)
Unit 4	Sport	Universiade sports	Competition vocabulary	Talking about the game	Words describing compe-	Interview each other	Song: The winner takes it all
Sport					tition	about sports you are
						good at	I Winter Youth Olympic
							Games 2012 in Innsbruck
							(Austria)
Unit 5	International and fusion	Food	Meal time	Providing food service	Words and expressions	Describe likes and dislikes	Chant: Form Banana
Catering	cuisine			The ABC of Table Manners	for talking about meal	of having meal
					Menu		26th Summer Universiade
							2011 in Shenzhen (China)
Unit 6	Kazan	Asking for Directions	Asking for and Giving	Asking the way Using the	Words for talking about	Make up questions about	Song: It’s My Life
Host City volunteers			Directions	map for orientation	directions	the places he/she has
						seen	I Summer Youth Olympic
							Games 2010 inSingapore
Unit 7	Health and medical ser-	Body Parts	First Aid	Providing medical ser-	Words describing medical	At the doctor’s office	Song: Heal the world
Medicine	vices			vices at the Sports Venue	professions
				Complaints			25th Winter Universiade
							2011 in Erzurum (Turkey))
Unit 8	Nation’s stereotype and	Nationalities	Nations and nationalities	Making Telephone calls	Location of European	Cultural Differences	Make U real application
International relations	its people’s character				countries on the map

6

7

Make U real

U are the World

Universiade 2013

Facts & Figures

Universiade is the second major sport event after	Summer Universiade 2013
Olympic Games.	will feature 27 sports on 64
The founder of the University Games is Jean Pe-	sport venues
titjean, French teacher and scientist.	13 compulsory sports
In 1973 Universiade was hosted in Moscow.	14 optional sports
FISU emblem is a Latin “U” surrounded by 5 stars
each of different colour symbolizing five conti-	1.	Academic rowing
nents.	2.	Artistic gymnastics
	3.	Badminton
	4.	Basketball
FISU Headquarters are located in Brussels.	5.	Beach volleyball
Universiade is held every 2 years in summer and	6.	Belt wrestling
winter. On May 31, 2008 Kazan was announced	7.	Box
the winner of XXVII World Sumer Universiade 2013	8.	Chess
bidding campaign.	9.	Diving
Slogan: U are the world.	10.	Fencing
	11.	Field hockey
	12.	Football
	13. .Judo
	14.	Kayak and canoe racing
Symbol: tulip made in FISU brand colors. It has so-	15.	Rhythmic gymnastics
called floral style of a modern Tatar ornament.	16.	Rugby -7
	17.	Sambo
	18.	Trap & skeet shooting
	19.	Swimming
	20.	Synchronized swimming
	21.	Table tennis
	22.	Tennis
	23.	Track-and-field
Mascot: the kitten of winged snow bars Uni.	24.	Volleyball
	25.	Water polo
	26.	Weightlifting
	27.	Wrestling

13 000 athletes and members of delegations from 170 countries will take part in Universiade 2013 in Kazan. 20 000 volunteers will make Universiade 2013 happen.

1

	VOLUNTEERING
Make U real

The successful hosting of the World Student Games	Some functional areas are:
requires about 20,000 volunteers from Russia and	•	Universiade Village
other countries. “Kazan 2013” volunteers are specially	•	Language services
selected and trained Russian and foreign citizens wish-	•	Logistics
ing to use their experience, time, knowledge and skills	•	Attache
in organizing Universiade 2013 in Kazan. Volunteers	•	Accreditation
will be recruited and trained to work in more than 40	•	Catering
functional areas.	•	Protocol

8

9

Reading

Volunteering

Volunteering is known as an altruistic activity, intended to promote good or improve human life. People also volunteer to develop their own skills, to meet friends, to make contacts for possible employment and to have fun. Volunteering is spending your time to something you believe free of pay. Volunteers earn respect and favors instead of money.

Volunteering takes many forms. Many volunteers are specifically trained in the areas they work in, such as medicine, education, or emergency rescue.

It is important to define the concept of volunteering on major sport events. In recent years, the role of volunteers and their contribution to sport and leisure received much attention.

Volunteers“Kazan 2013”will represent Universiade 2013. They will work in more than 40 functional areas, such as accreditation, logistics, transportation, catering, arrivals & departures, etc.

Classification of volunteers

Different categories of volunteers will be involved in Universiade 2013. Each of categories demands specific requirements and strategies of recruitment, training and assignment. Volunteers are divided into 4 main categories:

Category		Definition
General volunteers		Volunteers involved in positions which do not require special professional training.
Volunteers-specialists		Volunteers involved in positions which require special basic knowledge and skills
		of the certain area of work (special computer programs, foreign languages, medical
		knowledge, etc.).
Sport volunteers		Volunteers involved in holding competitions including sport venues. Fair knowl-
		edge and skills of sport and extra training are required
Host City volunteers		Local individuals to personally engage with the Games by showcasing the warmth
		and hospitality.

10

Volunteer vocabulary (VV):

Nouns:			Actions:
1.	department	9. airport	1.	to represent	10. to follow
2.	volunteer	10. downtown	2.	to welcome	11. to be in charge of
3.	sport venue	11. sight-seeing, city-tour	3.	to help	12. to be responsible for
4.	competition	12. guide	4.	to find out	13. to manage
5.	youth	13. flight	5.	to ask	14. to make an
6.	Universiade village	14. head of delegation	6.	to check	appointment
7.	hotel, apartment	15. meeting	7.	to provide	15. to make reservation
8.	taxi (cab), bus		8.	to meet
	(shuttle)		9.	to show

Traits of character:
Active	активный	Hilarious	очень смешной	Ridiculous	смешной (с
Attentive	внимательный	Honest	честный		сарказмом)
Brave	смелый, отважный	Humorous	юмористичный	Romantic	романтичный
Caring	заботливый	(In)decisive	(не)решительный	Sensible	разумный
Cheerful	веселый,	Kind	добрый	Sensitive	чувствительный
	энергичный,	Lazy	ленивый	Shy	застенчивый,
	неунывающий	Optimistic	оптимистичный		скромный
Easygoing	легкий на подъем	Outgoing	коммуникабель-	Smart	умный,
Friendly	дружелюбный		ный,		сообразительный
Generous	щедрый		общительный	Intelligent	умный
Goal-oriented	целеустремлен-	Patient	терпеливый	Sociable	общительный
	ный	Impatient	нетерпеливый	Tolerant	толерантный,
Hard-working	трудолюбивый	Polite	вежливый		терпимый
Helpful	отзывчивый,	Reserved	сдержанный,
	надежный		скрытный

Skills	CV (Curriculum vitae) provides an overview of a person’s life and qualifications.
	In many countries, a CV is typically used to screen applicants, often followed by an
	interview, when seeking employment.

Contents

The elements that you include will depend on what you are applying for, so be sure to incorporate the most relevant information to support your candidacy in your CV.

•	Name	Skills:
•	Address
•	Current Occupation	Communication
•	Telephone Number
•	Date of Birth	Teamwork
•	Driving License Details
•	Secondary and Higher	Problem solving
	Education: where studied
	and qualifications	Flexibility
• Scholarships / Study abroad
		Computer skills
		Technical skills
1 VOLUNTEERING		11

Language work Exercise 1

Choose the best fancy name to form adjectives which describe the people.

1.	Miss _____ has got no	8.	Mr _____ is superior to	15.	Mrs _____ hates losing in
	problems.		everyone.		tennis and at work.
Careful Carefree Caregood Caring		Sexy Realistic Proud Materialistic		Energetic Hard-working Determined
Careless		Arrogant		Sel sh Competitive
2.	Miss _____ knows what she	9.	Mr _____ knows he is good.	16.	Mrs _____ likes to exercise
	wants and usually gets it	Sel sh Self-con dent Demanding			control.
Dominant Proud Self-con dent		Bad-natured Aggressive		Ambitious Competitive Dominant
Strong Strong-willed		10.	Mr _____ likes meeting people	Egocentric Kind-hearted
3.	Miss _____ spends the whole		at parties.	17.	Mrs _____ never tells any lies.
	day in front of the mirror.	Downgoing Goodgoing Ingoing		Easy-going Kind Polite Sel sh Truth-
Hairy Needy Proud Sexy Vain		Outgoing Upgoing		ful
4.	Miss _____ wants to be good,	11.	Mr _____ never gives up	18.	Mrs _____ will dance can-can
	better, the best.		without a fight.		on the table .
Energetic Determined Ambitious Ag-		Aggressive Dangerous Determined		Sel sh Kind-hearted Good-natured
gressive Sel sh		Egocentric Sexy		Extrovert Introvert
5.	Miss _____ won’t share her	12.	Mr _____ thinks he is the very	19.	Mrs _____ works 14 hours a
	money with anyone.		center of the universe.		day, plays tennis and goes
Banky Sel sh Fisty Interesting De-		Determined Demanding Arrogant			jogging.
manding		Sel sh Egocentric		Energetic Critical Materialistic Hypo-
6.	Mr and Mrs _____ never	13.	Mr _____ wants the others	critical Competitive
	frowns.		to do their best without	20.	My name is Mr _____. I do not
Big-hearted Light-hearted Nofrown			compromise.		like your make-up.
Polite Truthful		Energetic Demanding Competitive		Frank Demanding Dangerous Clever
7.	Mr and Mrs _____ think they	Aggressive Sel sh		Big
	are good and find pleasure in	14.	Mr _____ will forget about the
	themselves.		money he owes you.
A ected Arrogant Proud Aggressive		Easy-going In-going Out-going Up-
Sel sh		going Wrong-doing

Exercise 2

There are some interesting expressions characterizing people. Guess what kind of person they describe and then check your answer with the key. Can you apply these words to yourself or persons you know?

a. a pain in the neck	1. She talks on and on about her opinions and ideas.
b. a rolling stone	2. He’s always got his head in the clouds, always fantasizing.
c. a slow coach	3. Everyone thinks he’ll get rapid promotion. He’s destined to succeed.
d. a tomboy	4. He loves taking dangerous risks.
e. a daydreamer	5. He dresses and behaves in a very careless, often disgusting way.
f. a dare-devil	6. She’s a girl who likes to play rough, boys’ games.
g. a battle-axe	7. He’s a bit wild, always getting into fights and other trouble.
h. a golden boy	8. She’s very aggressive and bossy. She likes to dominate.
i. a tearaway	9. He’s a real nuisance. I can’t stand him.
j. a wind bag	10. He’s always slow and behind the others in his work or studies.
k. a slob	11. He can’t settle down. He goes from job to job, place to place.

Discussion

Personal traits of character

Meeting people for the first time we always make a judgement based on their appearances though the proverb tells us not to make this mistake. Still we look at the face, try to guess age or profession, listen to the way a person speaks. The same way other people might estimate us. Let’s try to look at ourselves as if we are strangers and this criticism might help us improve our character. Certainly, the very first look is at your face and build or figure.

If your face has a rosy complexion and your bright eyes shine at the world you are a person who spends a lot of time outdoors, doesn’t sit in front of telly and combines work and fun reasonably. The well-combed hair and neatly cut nails will tell everyone that you are a tidy person who respects yourself and the people around you. A stooping back and badly cleaned teeth wouldn’t be considered positive and would

betray your dislike of physical exercise and laziness. Now, what can you say about your appearance?

The world of emotions makes its imprints on appearance, too. What emotions are the most frequent in your life? /joy, sorrow, anger, excitement, shame, pride, enthusiasm, loneliness, misery, love./

If you are a determined and strong-willed person you would never give up and behave coolly and calmly whatever happens in your life. Only weaklings would scream or fly into a rage. Goodhumoured people take things as they are and think of ways out of difficulties.

Much is connected with your attitude to people. If you are communicative, sociable people would appreciate you and you would have lots of friends. On the contrary, hostile tactless, false and deceitful persons are repulsive and are doomed to stay alone. Certainly, there is no ideal person

in reality but if we tried to portray such a person they would possess the following qualities: He/she must be kind-hearted and friendly, but modest at the same time. Generosity and sincerity are the traits that would attract everybody. A good friend is definitely a person who is interesting to speak to – he must be witty and intelligent. Vain and impudent people are very difficult to deal with, they consider themselves the hub of the universe and never try to look at themselves critically. Today’s idea of courage has changed and it’s not necessary to fight with wild animals or travel to unknown lands. But diligence and industry are the qualities that are always valued.

There are no ideal people. We should take the world as it is but try to improve it starting with ourselves. What positive qualities do you consider absolutely necessary for everyone? Which negative traits can’t you agree with? Why?

Describe one of your friends and speak about his/her positive and negative traits of character. Speak about yourself. Which traits would you try to develop in yourself? Which ones have to be rooted out?

Discussion

Interview each other

1.Why is it important to be a volunteer?

2.What/who can help you make this choice?

3.What position can you choose? Why?

4.Do you have any practical skills?

5.Which personal qualities can help you in acquiring this position?

6.What do you know about the requirements of the volunteering position you have chosen?

7.Will English help you in your position?

8.Could you give any advice to your friends about volunteering?

Speak about additional requirements to some categories of applicants:

Volunteers-specialists: (specific basic knowledge and skills, special education).

Sport volunteers: (competition holding knowledge and skills).

Host City volunteers: (quick orientation in the city, its infrastructure, history, culture, and sport venues locations).

12

1 VOLUNTEERING

13

Time for fun

Waving Flag (K’Naan)

Ooooooh Wooooooh

Give me ______,

Give me ______

Give me ______,

Take me ______

See the champions

Take the ______ down,

You ______ us

Make us feel ______

In the streets are Heads are ______

As we lose our ______

Celebration it’s around us Every ______ all around us

Singing forever ______, Singing songs Underneath the ______

Lets ______ in the Beautiful game. And together at the

______ of the day.

WE ALL SAY

Chorus:

When I get ______

I will be ______

They’ll call me freedom

Just like a ______ flag

And then it goes back

And then it goes back

And then it goes back

Give you ______

Give you fire Give you ______

Take you higher see the ______

Take the field down, You define us

Make us ______ proud

In the streets are ______ are lifting Every loser in ______,

Celebration its around us, Every ______ all around us

______ forever young, singing songs ______the sun Lets rejoice in the

beautiful game. And together at the end of the day.

WE ALL SAY

Chorus (the same)

	Adelina: Everybody
	has
		hobbies. And
	doing
		volunteer-
	ing is mine.		That is
	very
		easy way to
	give to
	and	community
	have fun at			the
	same
	make	time. You can
		friends, learn
	new things and
	even
	became more
	responsible.

Test

During

Albert:

events

volunteers

avariety

encounter

.

challenges

ofnew

-

new

expe

Sharing

new

with

riences

learn

Ican

people,

thatcan

new

skills

dence

give

me

confi

challenges

toface

areas

ofmy

inother

.

life

	Make U real		Make U real

Starting up

The main mission of the Accommodation department is to facilitate and/or provide accommodation for any participant at the Universiade Village or elsewhere.

Key responsibilities

•Universiade Village Accommodation

•Other Accommodation

2

ACCOMMODATION

14

15

Reading	Universiade village
	Universiade Village is one of the key venues
	of the 2013 Summer Universiade, a Games-
	time residence for athletes and heads of
	delegations. Delegations will be accom-
	modated in single, double and triple rooms
	and will be provided with all necessary
	facilities.
	total area of the Universiade Village is 53
	hectares;
	total area of the residential zone is 274,000
	square metres;
	total capacity is over 13,000 people.
	Universiade Village offers most up-to-date
	facilities to provide comfortable living con-
	ditions to campus residents: medical sta-
	tion and pharmacy, post office and public
	security post, emergency dispatch service,
	etc. The Universiade Village was announced
	the‘territory of health’. Students living in
	the Village handle the campus facilities with
	care. Saturday cleanup, litter pick and tree
	planting events are held on a regular basis
	and involve practically all residents.
Word work	Hotel Vocabulary
	Match the words with their definitions
Word	Meaning
baggage	arrange to stay in a hotel
bed and breakfast	a person that is staying at the hotel
book	a morning phone call from the front desk, acts as an alarm clock
check-in	a home that offers a place to stay and a place to eat
check-out	person in charge at the hotel
front desk, reception	bags and suitcases packed with personal belongings
guest	return the keys and pay for the bill
hotel manager	the place where guests go to check in and out and to get information
ice machine	a machine that distributes snacks and beverages when you insert coins
inn	the covering that goes over a pillow
king-size bed	used to cover and dry the body after swimming or bathing
pillow case	another word for “hotel”
reservation	a request to save a specific room for a future date
room service	extra large bed
towels	go to the front desk to receive keys
vending machine	delivery of food or other services requested by guests
view	a machine that automatically makes ice that guests can use to keep drinks
	cold
wake up call	a window that offers a nice image for guests
16

Volunteer vocabulary (VV):

In the hotel		17. elevator		38. snack		17. towel
1.	available	18. extra		39.	staff	18.	TV
2.	arrival date / date of	19. floor		40. vacancy / vacant		19. wardrobe
	arrival	20. front desk= reception		41. vending machine		20. window
3.	B&B	21. front door
4.	bath, bathroom	22. guest		in the room		actions:
5.	bellboy	23. hallway		1.	air conditioner	1.	to assist/ to help
6.	booking confirmation	24. hotel / inn/ hostel		2.	armchair	2.	to book
7.	breakfast / brunch /	25. hotel facilities		3.	balcony	3.	to check-in / to
	lunch / dinner	26. hotel manager		4.	bed		check-out
8.	cash / credit card	27. housekeeper=maid		5.	chair	4.	to choose
9.	check-in time /	28. key		6.	computer	5.	to get (information)
	check-out time	29. laundry		7.	desk	6.	to include
10. complimentary		30. lavatory	(wc=water	8.	door	7.	to keep
	goods (i.e.	closet)		9.	fridge (refrigerator)	8.	to keep in mind
	complimentary	31. lobby		10. kitchen / office		9.	to look for
	breakfast)	32. parking lot			/ dining room /	10. to make a call
11. corridor		33. reservation			bathroom	11. to make a reservation
12. damage charge		34. room service		11. linen		12. to pay with cash
13. departure date / date		35. safe deposit box		12. blanket		13. to provide
	of departure	36. single room		13. pillow case		14. to sign
14. deposit		37. twin room (twin-		14. pillow		15. to spell
15. door		bedded room)		15. mirror
16. drug store= pharmacy		double room		16. shelf / bookshelf

Skills

I would like to …(Мне бы хотелось)

I would like to book a room

I would like to make a reservation I would like to check-in

I would like to check-out

I would like to have a room-service after 1 a.m. I would like to have a breakfast

I would like to make a call

I would like…

I would like an extra towel

I would like a wake-up call at 6 a.m.

Could I …? (Могу ли я ?)

Could I talk to a front-desk manager, please? Could I see a hotel manager?

Could I have a towel?

Could you tell me your first and last names?

Could you spell it for me? /Can you spell your name for me?

2 ACCOMMODATION

Expressions

How long will you stay?

What room would you like - single or double?

Are there any attractions around here? Do you need any help with your luggage?

We are fully booked/There is no vacancy Is breakfast included?

Do you have rooms available? The rate includes…

17

Language work

Exercise 1

Fill in the words correctly. advance, bunk beds, dormitory, double room, family room, key, reception, single room, twin room, vacancies

1.If you book a room for one person, you usually book a single room.

2.If you want a room with a double bed, you book a___________.

3.If you want a room with two separated beds, you book a ________. 4.For families there are usually special offers if they take a ________.

5.In youth hostels rooms are often shared by 10 or more people. This kind of room is called _________. 6.To get 10 people into one room, two beds are usually placed on top of each other. They are called

_______.

7.No matter where you’re staying, you usually have to fill in a form at the __________.

8.Then the receptionist tells you your room number and gives you the _________ for your room. 9.During high season it’s advisable to book a room in _________. 10.If a B&B is fully booked, they usually have a sign in the window saying »No _________«.

Exercise 2

Use the following words to complete the sentences below

Night, to stay, a reservation, When, help, name, like, to book, much, spell,oor, tomorrow

Hotel Beach House, can I help you? I’m phoning to______a room.

_______would you like to arrive? Tomorrow.

How many nights are you going to_______?

Two nights.

What kind of room would you_______?

A double room with a shower. Just a moment, I’ll check. ... We have a nice room on the second________.

How_______is it?

It’s $25 per person and_______, breakfast included.

That’s a good price. I’d like to make a________for that room, please. Very well. May I have your_______, please?

Conners.

Could you_________that, please? It’s C-O-N-N-E-R-S.

Thank you for your reservation. See you________.

Exercise 3

Choose the right word from the list to ll in the gaps

Bed and Breakfast, check-out, hotel manager, king size bed, book, pillow case, inn, baggage, check-in, guests, room service, reservation, towels, front desk, ice machine, wake up call, view, vending machine .

If you need help with your

________ we have a cart you can use

I can book you into a beautiful

________on the lake.

I can _______ your family in for the weekend of the seventh.

You can ______ anytime after four o’clock.

Please return your parking pass when you._______.

Towels are available at the ______. Our washrooms are for ________

only.

I’ll let you make your complaint to the________.

There is an ________ by the elevator on all of the even numbered floors.

There’s an ________ on the other side of town that has a vacancy A room with a ________ costs an extra ten dollars a night.

Room 201 doesn’t need their sheets changed, but they requested one new________

They say they made a ________

but it doesn’t show on the computer.

If you would like a bottle of wine, just call_______ .

You can get your swimming pool

_________ at the front desk.

The ___________ on the fifth floor has chocolate bars and chips.

The room is more expensive because it has a spectacular ________

of the beach.

What time would you like your

________?

18

Dialogue

Brian: Good morning. I’d like to	may stay longer than that. When	R.C.: One o’clock in the afternoon.
check in.	should I inform you about it?	В.: Thank you. I have some addi-
Reception Clerk: Do you have a	R.C.: Let us know about your deci-	tional questions.
reservation with us?	sion Tuesday night. You can give us	R.C.: I’ll be glad to answer them.
В.: Yes, I do. I made a reservation	a ring until 11 pm.	В.: What about room service?
by phone last night.	В.: All right. What’s the price of the	R.C.: Room service is available
R.C.: Your name, please?	room?	from 6 am to 10 pm. You can dial
В.: Brian Mitchell from San Fran-	R.C.: 75 dollars per night. Please,	your order from the telephone in
cisco.	fill out the registration card. Print	your room
R.C.: Would you spell your name,	your name and home address.	В.: Where is your restaurant?
please?	В.: Should I sign my name?	R.C.: The restaurant is on the 25th
B.: M - I - T - С - H - E - double L.	R.C.: Put your signature right here. Ok,	floor. We also have a coffee shop.
R.C.: Okay. Let me see. You have a	will you pay cash or by credit card?	It’s right here in the lobby.
reservation for single room. Is that	В.: By credit card. Do you need it	В.: Thank you for the information.
correct?	right now?	R.C.: You are welcome. A bellboy
В.: Perfectly correct.	R.C.: You can give me your credit	will help you with your luggage.
R.C.: Have you already decided	card before checking out.	Your room is number 1215. Enjoy
how many nights to stay?	В.: By the way, what’s the checking	your stay.
В.: At least until Wednesday. But I	out time?	B.: Thanks.

Discussion

Interview each other

When you are in “that”situation...

1.Sportsman needs help with the vending machine.

Words: front desk, hallway, cash

2.The maid did not come on time, head of delegation and Front desk attendant

Words: pillow, tips, single room, spell

3.Sportsman lost his key

Words: parking lot, front door, available

4.Sportsman doesn’t know how to use the washing machine (on the phone)

Words:Laundry, dryer, washing soap, room number

5.Team manager is trying to make a reservation.

Words: cash, credit card, brunch, damage charge

6.A sportsman needs a wake-up call in the morning (On the phone)

Words: room number, keep in mind, lend a hand

7.Sportsman cannot find towels (on the phone)

Words: to look for, wardrobe, kinen, bathroom, shelf

8.Coach broke a mirror in the hallway

Words: damage charge, credit card, apologies

9.A maid left air conditioner on after room service

Words: complain, fridge, balcony

10.A volunteer cannot find his team member’s room (on the phone)

Words: oor, TV sound, hallway

2 ACCOMMODATION

19