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This material is copyright and is licensed for the sole use by Kliwon Klimis on 28th October 2008 425 cilce, , frood, grradt, 525254

Zimbra

Implement, Administer and Manage

Get your organization up and running with Zimbra, fast

Marty Resnick

David Touitou

BIRMINGHAM - MUMBAI

This material is copyright and is licensed for the sole use by Kliwon Klimis on 28th October 2008 425 cilce, , frood, grradt, 525254

Zimbra

Implement, Administer and Manage

Copyright © 2007 Packt Publishing

All rights reserved. No part of this book may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, without the prior written permission of the publisher, except in the case of brief quotations embedded in critical articles or reviews.

Every effort has been made in the preparation of this book to ensure the accuracy of the information presented. However, the information contained in this book is sold without warranty, either express or implied. Neither the authors, Packt Publishing, nor its dealers or distributors will be held liable for any damages caused or alleged to be caused directly or indirectly by this book.

Packt Publishing has endeavored to provide trademark information about all the companies and products mentioned in this book by the appropriate use of capitals. However, Packt Publishing cannot guarantee the accuracy of this information.

First published: September 2007

Production Reference: 1190907

Published by Packt Publishing Ltd. 32 Lincoln Road

Olton

Birmingham, B27 6PA, UK. ISBN 978-1-847192-08-0

www.packtpub.com

Cover Image by Vinayak Chittar (vinayak.chittar@gmail.com)

This material is copyright and is licensed for the sole use by Kliwon Klimis on 28th October 2008 425 cilce, , frood, grradt, 525254

Credits

Author

Project Manager

Marty Resnick

Abhijeet Deobhakta

Co-author

Project Coordinator

David Touitou

Sagara Naik

Reviewer

Indexer

David Touitou

Hemangini Bari

 

Monica Ajmera

Senior Acquisition Editor

 

David Barnes

Proofreader

 

Cathy Cumberlidge

Development Editor

Damian Carvill

Mithil Kulkarni

 

 

Production Coordinator

Technical Editor

Shantanu Zagade

Ajay.S

 

 

Cover Designer

Editorial Manager

Shantanu Zagade

Dipali Chittar

 

This material is copyright and is licensed for the sole use by Kliwon Klimis on 28th October 2008 425 cilce, , frood, grradt, 525254

About the Author

Marty Resnick has been in the Information Technology field for over 10 years.

As owner of Techmaking, Inc. Marty's main focus has been on helping small-medium sized businesses create enterprise-level infrastructures on an SMB budget. With a strong emphasis on open-source technologies, Marty has helped businesses accomplish their goals effectively, efficiently, and securely.

Marty has received a Masters of Computer Information Science from Boston

University, also, is a Certified Information Systems Security Professional (CISSP) and Certified Information Security Auditor (CISA).

This material is copyright and is licensed for the sole use by Kliwon Klimis on 28th October 2008 425 cilce, , frood, grradt, 525254

Zimbra

Implement, Administer and Manage

Get your organization up and running with Zimbra, fast

Marty Resnick

David Touitou

BIRMINGHAM - MUMBAI

This material is copyright and is licensed for the sole use by Kliwon Klimis on 28th October 2008 425 cilce, , frood, grradt, 525254

Zimbra

Implement, Administer and Manage

Copyright © 2007 Packt Publishing

All rights reserved. No part of this book may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, without the prior written permission of the publisher, except in the case of brief quotations embedded in critical articles or reviews.

Every effort has been made in the preparation of this book to ensure the accuracy of the information presented. However, the information contained in this book is sold without warranty, either express or implied. Neither the authors, Packt Publishing, nor its dealers or distributors will be held liable for any damages caused or alleged to be caused directly or indirectly by this book.

Packt Publishing has endeavored to provide trademark information about all the companies and products mentioned in this book by the appropriate use of capitals. However, Packt Publishing cannot guarantee the accuracy of this information.

First published: September 2007

Production Reference: 1190907

Published by Packt Publishing Ltd. 32 Lincoln Road

Olton

Birmingham, B27 6PA, UK. ISBN 978-1-847192-08-0

www.packtpub.com

Cover Image by Vinayak Chittar (vinayak.chittar@gmail.com)

This material is copyright and is licensed for the sole use by Kliwon Klimis on 28th October 2008 425 cilce, , frood, grradt, 525254

Credits

Author

Project Manager

Marty Resnick

Abhijeet Deobhakta

Co-author

Project Coordinator

David Touitou

Sagara Naik

Reviewer

Indexer

David Touitou

Hemangini Bari

 

Monica Ajmera

Senior Acquisition Editor

 

David Barnes

Proofreader

 

Cathy Cumberlidge

Development Editor

Damian Carvill

Mithil Kulkarni

 

 

Production Coordinator

Technical Editor

Shantanu Zagade

Ajay.S

 

 

Cover Designer

Editorial Manager

Shantanu Zagade

Dipali Chittar

 

This material is copyright and is licensed for the sole use by Kliwon Klimis on 28th October 2008 425 cilce, , frood, grradt, 525254

About the Author

Marty Resnick has been in the Information Technology field for over 10 years.

As owner of Techmaking, Inc. Marty's main focus has been on helping small-medium sized businesses create enterprise-level infrastructures on an SMB budget. With a strong emphasis on open-source technologies, Marty has helped businesses accomplish their goals effectively, efficiently, and securely.

Marty has received a Masters of Computer Information Science from Boston

University, also, is a Certified Information Systems Security Professional (CISSP) and Certified Information Security Auditor (CISA).

This material is copyright and is licensed for the sole use by Kliwon Klimis on 28th October 2008 425 cilce, , frood, grradt, 525254

About the Co-author

David Touitou has been working in the IT field for 15 years now. He started (fixing Novell Netware 3.12 servers) even before graduation. He has gone through tiny local companies around Paris to big ones (the leader in BI), also from web design to infrastructure management.

His previous job was to design and manage the R&D datacentre of a software vendor (800 servers, 39 racks in 2003, multi-vendors VPN with the rest of the world), while

doing some high-level support in networking for the developing teams.

As CTO (and owner) of Network Studio, he is still working around datacentres, designing and managing infrastructure for customers (from SMB to the EU Council).

His company were one of the first to spread the Zimbra word in France (beginning of 2006) and currently have several customers with several thousands of Zimbra licences up and running.

This material is copyright and is licensed for the sole use by Kliwon Klimis on 28th October 2008 425 cilce, , frood, grradt, 525254

About the Co-author

David Touitou has been working in the IT field for 15 years now. He started (fixing Novell Netware 3.12 servers) even before graduation. He has gone through tiny local companies around Paris to big ones (the leader in BI), also from web design to infrastructure management.

His previous job was to design and manage the R&D datacentre of a software vendor (800 servers, 39 racks in 2003, multi-vendors VPN with the rest of the world), while

doing some high-level support in networking for the developing teams.

As CTO (and owner) of Network Studio, he is still working around datacentres, designing and managing infrastructure for customers (from SMB to the EU Council).

His company were one of the first to spread the Zimbra word in France (beginning of 2006) and currently have several customers with several thousands of Zimbra licences up and running.

This material is copyright and is licensed for the sole use by Kliwon Klimis on 28th October 2008 425 cilce, , frood, grradt, 525254

Zimbra

Implement, Administer and Manage

Get your organization up and running with Zimbra, fast

Marty Resnick

David Touitou

BIRMINGHAM - MUMBAI

This material is copyright and is licensed for the sole use by Kliwon Klimis on 28th October 2008 425 cilce, , frood, grradt, 525254

Zimbra

Implement, Administer and Manage

Copyright © 2007 Packt Publishing

All rights reserved. No part of this book may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, without the prior written permission of the publisher, except in the case of brief quotations embedded in critical articles or reviews.

Every effort has been made in the preparation of this book to ensure the accuracy of the information presented. However, the information contained in this book is sold without warranty, either express or implied. Neither the authors, Packt Publishing, nor its dealers or distributors will be held liable for any damages caused or alleged to be caused directly or indirectly by this book.

Packt Publishing has endeavored to provide trademark information about all the companies and products mentioned in this book by the appropriate use of capitals. However, Packt Publishing cannot guarantee the accuracy of this information.

First published: September 2007

Production Reference: 1190907

Published by Packt Publishing Ltd. 32 Lincoln Road

Olton

Birmingham, B27 6PA, UK. ISBN 978-1-847192-08-0

www.packtpub.com

Cover Image by Vinayak Chittar (vinayak.chittar@gmail.com)

This material is copyright and is licensed for the sole use by Kliwon Klimis on 28th October 2008 425 cilce, , frood, grradt, 525254

Credits

Author

Project Manager

Marty Resnick

Abhijeet Deobhakta

Co-author

Project Coordinator

David Touitou

Sagara Naik

Reviewer

Indexer

David Touitou

Hemangini Bari

 

Monica Ajmera

Senior Acquisition Editor

 

David Barnes

Proofreader

 

Cathy Cumberlidge

Development Editor

Damian Carvill

Mithil Kulkarni

 

 

Production Coordinator

Technical Editor

Shantanu Zagade

Ajay.S

 

 

Cover Designer

Editorial Manager

Shantanu Zagade

Dipali Chittar

 

This material is copyright and is licensed for the sole use by Kliwon Klimis on 28th October 2008 425 cilce, , frood, grradt, 525254

About the Author

Marty Resnick has been in the Information Technology field for over 10 years.

As owner of Techmaking, Inc. Marty's main focus has been on helping small-medium sized businesses create enterprise-level infrastructures on an SMB budget. With a strong emphasis on open-source technologies, Marty has helped businesses accomplish their goals effectively, efficiently, and securely.

Marty has received a Masters of Computer Information Science from Boston

University, also, is a Certified Information Systems Security Professional (CISSP) and Certified Information Security Auditor (CISA).

This material is copyright and is licensed for the sole use by Kliwon Klimis on 28th October 2008 425 cilce, , frood, grradt, 525254

Zimbra

Implement, Administer and Manage

Get your organization up and running with Zimbra, fast

Marty Resnick

David Touitou

BIRMINGHAM - MUMBAI

This material is copyright and is licensed for the sole use by Kliwon Klimis on 28th October 2008 425 cilce, , frood, grradt, 525254

Zimbra

Implement, Administer and Manage

Copyright © 2007 Packt Publishing

All rights reserved. No part of this book may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, without the prior written permission of the publisher, except in the case of brief quotations embedded in critical articles or reviews.

Every effort has been made in the preparation of this book to ensure the accuracy of the information presented. However, the information contained in this book is sold without warranty, either express or implied. Neither the authors, Packt Publishing, nor its dealers or distributors will be held liable for any damages caused or alleged to be caused directly or indirectly by this book.

Packt Publishing has endeavored to provide trademark information about all the companies and products mentioned in this book by the appropriate use of capitals. However, Packt Publishing cannot guarantee the accuracy of this information.

First published: September 2007

Production Reference: 1190907

Published by Packt Publishing Ltd. 32 Lincoln Road

Olton

Birmingham, B27 6PA, UK. ISBN 978-1-847192-08-0

www.packtpub.com

Cover Image by Vinayak Chittar (vinayak.chittar@gmail.com)

This material is copyright and is licensed for the sole use by Kliwon Klimis on 28th October 2008 425 cilce, , frood, grradt, 525254

Credits

Author

Project Manager

Marty Resnick

Abhijeet Deobhakta

Co-author

Project Coordinator

David Touitou

Sagara Naik

Reviewer

Indexer

David Touitou

Hemangini Bari

 

Monica Ajmera

Senior Acquisition Editor

 

David Barnes

Proofreader

 

Cathy Cumberlidge

Development Editor

Damian Carvill

Mithil Kulkarni

 

 

Production Coordinator

Technical Editor

Shantanu Zagade

Ajay.S

 

 

Cover Designer

Editorial Manager

Shantanu Zagade

Dipali Chittar

 

This material is copyright and is licensed for the sole use by Kliwon Klimis on 28th October 2008 425 cilce, , frood, grradt, 525254

About the Author

Marty Resnick has been in the Information Technology field for over 10 years.

As owner of Techmaking, Inc. Marty's main focus has been on helping small-medium sized businesses create enterprise-level infrastructures on an SMB budget. With a strong emphasis on open-source technologies, Marty has helped businesses accomplish their goals effectively, efficiently, and securely.

Marty has received a Masters of Computer Information Science from Boston

University, also, is a Certified Information Systems Security Professional (CISSP) and Certified Information Security Auditor (CISA).

This material is copyright and is licensed for the sole use by Kliwon Klimis on 28th October 2008 425 cilce, , frood, grradt, 525254

About the Co-author

David Touitou has been working in the IT field for 15 years now. He started (fixing Novell Netware 3.12 servers) even before graduation. He has gone through tiny local companies around Paris to big ones (the leader in BI), also from web design to infrastructure management.

His previous job was to design and manage the R&D datacentre of a software vendor (800 servers, 39 racks in 2003, multi-vendors VPN with the rest of the world), while

doing some high-level support in networking for the developing teams.

As CTO (and owner) of Network Studio, he is still working around datacentres, designing and managing infrastructure for customers (from SMB to the EU Council).

His company were one of the first to spread the Zimbra word in France (beginning of 2006) and currently have several customers with several thousands of Zimbra licences up and running.

This material is copyright and is licensed for the sole use by Kliwon Klimis on 28th October 2008 425 cilce, , frood, grradt, 525254

About the Co-author

David Touitou has been working in the IT field for 15 years now. He started (fixing Novell Netware 3.12 servers) even before graduation. He has gone through tiny local companies around Paris to big ones (the leader in BI), also from web design to infrastructure management.

His previous job was to design and manage the R&D datacentre of a software vendor (800 servers, 39 racks in 2003, multi-vendors VPN with the rest of the world), while

doing some high-level support in networking for the developing teams.

As CTO (and owner) of Network Studio, he is still working around datacentres, designing and managing infrastructure for customers (from SMB to the EU Council).

His company were one of the first to spread the Zimbra word in France (beginning of 2006) and currently have several customers with several thousands of Zimbra licences up and running.

This material is copyright and is licensed for the sole use by Kliwon Klimis on 28th October 2008 425 cilce, , frood, grradt, 525254

About the Reviewer

David Touitou has been working in the IT field for 15 years now. He started (fixing Novell Netware 3.12 servers) even before graduation. He has gone through tiny local companies around Paris to big ones (the leader in BI), also from web design to infrastructure management.

His previous job was to design and manage the R&D datacentre of a software vendor (800 servers, 39 racks in 2003, multi-vendors VPN with the rest of the world), while doing some high level support in networking for the developping teams.

As CTO (and owner) of Network Studio, he is still working arround datacentres, designing and managing infrastructure for customers (from SMB to the EU Council).

His company were one of the first to spread the Zimbra word in France (beginning of 2006) and currently have several customers with several thousands of Zimbra licences up and running.

This material is copyright and is licensed for the sole use by Kliwon Klimis on 28th October 2008 425 cilce, , frood, grradt, 525254

About the Reviewer

David Touitou has been working in the IT field for 15 years now. He started (fixing Novell Netware 3.12 servers) even before graduation. He has gone through tiny local companies around Paris to big ones (the leader in BI), also from web design to infrastructure management.

His previous job was to design and manage the R&D datacentre of a software vendor (800 servers, 39 racks in 2003, multi-vendors VPN with the rest of the world), while doing some high level support in networking for the developping teams.

As CTO (and owner) of Network Studio, he is still working arround datacentres, designing and managing infrastructure for customers (from SMB to the EU Council).

His company were one of the first to spread the Zimbra word in France (beginning of 2006) and currently have several customers with several thousands of Zimbra licences up and running.

This material is copyright and is licensed for the sole use by Kliwon Klimis on 28th October 2008 425 cilce, , frood, grradt, 525254

Table of Contents

Preface

1

Chapter 1: Introducing Zimbra

7

More than Just Email

8

Introducing Zimbra

8

What's in a Name?

10

Building Better Collaboration

11

Front-End

12

Back-End

14

The Benefits of Zimbra

16

Summary

18

Chapter 2: Installing Zimbra

19

Before the Installation

19

Hardware

20

Software

20

Editing the HOSTS File

21

Configuring DNS

22

Turning Off Sendmail

25

Installing on Red Hat Enterprise Linux 4

26

Installing the Red Hat Operating System

26

Installing Zimbra Collaboration Suite

35

Installing on SUSE ES 9

40

Preparing SUSE ES 9 for Zimbra

41

Installing on MAC OS X

49

Preparing MAC OS X Server for Zimbra

49

Installing the Zimbra Collaboration Suite

51

Post-Installation Steps

58

Configuring the Firewall

58

This material is copyright and is licensed for the sole use by Kliwon Klimis on 28th October 2008 425 cilce, , frood, grradt, 525254

Table of Contents

Uninstalling Zimbra

59

Summary

60

Chapter 3: Administrating Zimbra

61

An Overview of the Administration Console

62

A. Content Pane

63

B. Search Bar

63

C. Monitoring

64

D. Configuration

64

E. Addresses

64

F. Shortcuts

65

G. Tools

65

Server Management

65

Creating a New Domain

66

Configuring Global Settings

70

Class of Service

72

User Management

74

Creating User Accounts

74

Creating an Alias

77

Creating a Distribution List

78

Administering Zimbra from the Command Line

80

Managing Services with zmcontrol

80

Creating Accounts with zmprov

81

Summary

82

Chapter 4: The Zimbra Web Client

83

The Web Client System Requirements

83

A Bird's Eye View of the Web Client

85

Working with Email

87

Checking Email

88

Composing Email

93

Tags

96

Conversations

100

Managing Contacts

101

Sharing Address Books

103

Managing Schedules

106

Adding Appointments

107

Creating Multiple Calendars

110

Sharing Calendars

110

The Zimbra Documents

112

Creating Documents Pages

113

Sharing Documents

114

[ ii ]

This material is copyright and is licensed for the sole use by Kliwon Klimis on 28th October 2008 425 cilce, , frood, grradt, 525254

 

Table of Contents

Saving Time with the Zimbra Assistant

115

Saving Even More Time with Keyboard Shortcuts

116

Sending an Email with Shortcuts

116

Summary

117

Chapter 5: Securing Zimbra

119

Built-In Security

120

Web Client Security

120

Mail Transfer Agent

121

Anti-Spam

121

Anti-Virus

124

Securing the Operating System

125

Host-Based Firewall

126

Services

127

Updates and Patching

127

Securing the Network

128

Creating a Demilitarized Zone

129

Firewalls

129

Virtual Private Networks

129

Summary

130

Chapter 6: Customizing Zimbra

131

Exploring User Options

131

General Options

133

Mail Options

134

Mail Filters

136

Address Book

138

Calendar

139

Shortcuts

140

Configuring POP Accounts

142

Configuring Mail Identities

143

Building Searches

144

Building Our Search

145

Using a Saved Search

146

Summary

147

Chapter 7: Zimbra and Outlook

149

The PST Import Wizard

150

The Zimbra Connector for Outlook

153

A Look at Zimbra Integration

156

Contacts

156

Appointments

157

Sharing Outlook Folders

158

[ iii ]

This material is copyright and is licensed for the sole use by Kliwon Klimis on 28th October 2008 425 cilce, , frood, grradt, 525254

Table of Contents

Summary

160

Chapter 8: Zimbra on the Road

161

Preparing the Zimbra Server for Zimbra Mobile

162

Configuring Windows Mobile to Sync with Zimbra

164

Configuring Palm OS to Sync with Zimbra

166

Summary

167

Chapter 9: The World of Zimlets

169

An Overview of Zimlets

170

Mouse-Over Zimlet Example

171

The Date Zimlet

171

The Yahoo! Maps Zimlet

172

Managing Zimlets

173

Managing Zimlets through the Administrator Console

173

Assigning Zimlets to a COS

176

Assigning Zimlets to an Account

177

A Look at Configuring the RSS Zimlet

179

The RSS Zimlet in Action

179

Allowing RSS Feeds for Additional Sites

180

Summary

181

Chapter 10: Backup and Restore

183

Managing Backups

184

Restoring Mailboxes

187

Using the Command Line for Backups

190

Summary

192

Chapter 11: Keeping an Eye on Zimbra

193

The Need for Monitoring

193

Availability

194

Scalability

196

Security

198

Working with Mail Queues

200

Monitoring Log Files

201

Summary

202

Index

203

[ iv ]

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