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complaint letter

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Dear Sir or Madam,

On Tuesday I bought the mobile phone “Sony XA”. I made this purchase at the “Allo”, which is situated in “Ocean Plaza”, Kyiv.

Unfortunately, your product has not performed well, because the battery is discharged in 10 minutes.

To resolve the problem, I would appreciate your refund my money at once. Enclosed are copies of my records concerning this purchase.

I look forward to your reply and a resolution to my problem. I will wait. Please contact me by 23.05.2018 to confirm whether you are willing to accept my complaint and solution.

Sincerely,

Dasha Dymytriuk

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