- •Предисловие
- •Read the article and choose the best answer for questions 1 – 5 below it.
- •Language focus
- •Read the text and speak on Nestle.’
- •Read and translate the text about managerial functions and roles.
- •Language focus
- •Skills: Introducing yourself
- •Giving details about your organization
- •Match the questions to the answers.
- •Main Job
- •Other tasks
- •Typical problems
- •Role play
- •Before starting a conversation, read the following:
- •Unit 2. Company culture
- •Read the text and speak on corporate values the companies can have.
- •Individualist or collectivist societies – (behavior towards the group)
- •Language focus
- •Case study
- •Student A
- •Student B
- •Problems reported by Indian employees:
- •India-Business etiquette
- •Problems reported by Swedish employees:
- •Sweden – Business etiquette
- •Read the text. Explain why company structures are necessary.
- •Functional or line structure
- •Divisional structure
- •Matrix structure
- •Language focus
- •Skills: Describing a company’s structure
- •The most common verbs for describing structures are:
- •Make up a description of a company structure you know.
- •Discuss the following questions:
- •Match the words 1 – 4 to their definitions a-n. Translate them into Russian.
- •Cisco Systems, Inc.
- •Language focus
- •Example:
- •Managing Practice
- •Read and translate the article.
- •Stage 1 Creativity / Leadership
- •Stage 2 Direction / Autonomy
- •Stage 3 Delegation / Control
- •Stage 4 Coordination / Red tape
- •Stage 5 Collaboration
- •Language focus
- •Skills: Making recommendations
- •I suggest that we should recruit people who are already employed in the sector …
- •Write recommendations using the ideas given below.
- •Management practice: Modernizing a company
- •BMW transforms its Cowley plant
- •Discussion
- •Task
- •Comprehension questions
- •Language focus
- •Skills: Job interview at a hotel
- •Read the interview and answer the questions below.
- •Answer the questions
- •Asking questions diplomatically
- •If you are an interviewer, you can begin a diplomatic question with:
- •What would you say if…. ? What / Why do you think that … ?
- •If you are an interviewee, you can begin your diplomatic question with:
- •Discuss the following questions about a job interview.
- •Case study: The Bellagio interview
- •Task
- •Read the text and be ready to speak on it.
- •Read the text and match the answers below with the questions.
- •Language focus
- •Managing practice: Top Perks
- •Answer the following questions:
- •Skills: Giving your opinion
- •Personally, I think / feel …
- •Case study: Staff turnover
- •Task
- •Main reasons given by employees for leaving:
- •Read the text and be ready to speak on it.
- •Language focus
- •While defining their missions you can use the following expressions:
- •Skills: Company’s performance
- •Describing trends in graphs and charts
- •Useful phrases (adjectives and adverbs)
- •Notes on prepositions
- •For example: Exports fell by 6%.
- •For example: It continued to rise in the early afternoon to 3412.
- •Time prepositions:
- •Complete the following sentences with prepositions and adverbs.
- •Practice:
- •Case Study: The world watch industry
- •Background
- •In 1948, the Swiss watch industry had 80% of world wide sales. By 1985 this had dropped to just 13%, with new entrants to the market, the Japanese, having taken over as market leader.
- •Management practice: A business meeting
- •Tips for effective meeting
- •During the meeting, the chairperson should:
- •Topics for discussion:
- •Steps to follow:
- •Role play A meeting
- •Background
- •Language focus
- •Case study: Breaking glass
- •Macbeth Glassware
- •Identify strengths, weaknesses, opportunities and threats of the company.
- •Key expressions you can use when you suggest something or recommend:
- •Unit 10
- •Customer Relationship Management (CRM)
- •From satisfaction to loyalty
- •Answer the following questions.
- •Language focus
- •Case study
- •Useful language
- •Expressing causes
- •Wordlist
48
given by an engineer; his first job was routine record keeping and managing the office when the boss was gone. His boss was always too busy to train him and became annoyed when he tried to ask questions. The engineer said that he was just an unimportant assistant at the final stage of work.
Herzberg concluded that at work there are certain factors which cause job satisfaction while others lead to dissatisfaction. The group of factors which cause satisfaction was called ‘motivators’. They include things like a challenging job, responsibility, advancement, recognition, etc. These factors give rise to positive satisfaction. Herzberg called the other group of factors ‘hygiene or maintenance’ factors. These factors include company policy, salary, administration, fringe benefits, job security, status, our personal life. These factors are considered to be only dissatisfiers, not motivators. If they do not exist they cause dissatisfaction. If they do exist, they do not, however, give full satisfaction.
It is worth noting that the hygiene factors refer to the context of the job – the conditions of work – while the motivators refer to the content – the job itself. Hygiene factors are essential if workers are to be motivated. They mostly deal with the question: Why work here? The motivators deal with the question: Why work harder?
If Herzberg theory is true, it means that managers must pay great attention to job content. Even with the development of computers and robotics, there are and always will be plenty of boring, mindless, repetitive and mechanical jobs in all sectors of the economy, and lots of unskilled people who have to do them. So, managers must find ways of making jobs more challenging and interesting.
Read the text and match the answers below with the questions.
1.What did Herzberg ask the accountants and employees about?
2.What did he call the things that caused satisfaction?
3.What did he call the things that caused dissatisfaction?
a)Hygiene factors
b)Motivators
c)Specific moments when they felt satisfied or dissatisfied about their job
Language focus
1.Look through the text and find words and phrases having the same meaning as the Russian words and phrases below.
Клинический психолог; |
|
идеи, вызывающие споры; |
проводить |
|||
исследования; |
бухгалтер; |
тема исследования; |
получить ответ; |
|||
опрос показал; |
содержание работы; |
связывать с; |
руководитель |
|||
бухгалтерского отдела; |
установить оборудование; |
гордиться работой; |
||||
быть довольным |
чем-либо; |
значительно |
изменить (произвести |
|
|
|
|
49 |
|
|
значительные перемены); |
с одной стороны; |
с другой стороны; |
||||
повседневное ведение учёта; |
приходить к заключению (делать выводы); |
|||||
вызывать неудовлетворённость работой; |
работа, |
требующая усилии для |
||||
выполнения; |
ответственность; |
продвижение по служебной лестнице; |
||||
признание; |
|
гигиенические или |
поддерживающие факторы; |
|||
дополнительные льготы; |
гарантия занятости; |
положение (статус); |
||||
стоит отметить, что; |
|
скучная, не требующая умственных усилий, |
||||
монотонная работа; |
иметь отношение к. |
|
|
2. Read the definitions below and find the appropriate terms to them.
challenge |
hygiene factors responsibilities |
advancement job content |
satisfaction |
recognition growth achievement |
survey fringe benefits |
1.the chance to get promotions and move up to a better job ___
2.all the things someone is in charge of in a particular job or position ___
3.things such as salary and working conditions which can cause satisfaction or dissatisfaction if they are not good enough___
4.something difficult that you feel determined to solve or achieve ___
5.an additional advantage or service given with a job besides wages, eg. company car, free flights, etc.___
6.a set of questions given to a group of people to find out about their opinions ___
7.the amount of responsibilities and functions contained in a worker’s job___
8.when others show admiration or respect for what you have done ___
9.a feeling of pleasure in your job when you know your work is worth doing ___
10.a form of personal development and the chance to learn and use new skills ___
11.something successfully finished or gained ___
3. Read the statement below and decide whether they are true or false.
1.The people who were involved in Herzberg’s study and who felt good about their work talked about what they did in their job.
2.Those people who were unhappy about their work focused on the job content.
3.Hygiene factors help to avoid dissatisfaction.
4.Managers need to focus on job content as well as job context to motivate their staff.
50
4.Look at the six factors that can cause satisfaction and dissatisfaction. Then look through the examples below and decide if they belong to motivation factors or hygiene factors.
Hygiene factors |
Motivation factors |
|
Company policy |
Achievement |
|
Supervision |
Recognition |
|
Relationship with the boss |
Work itself |
|
Work conditions |
Responsibility |
|
Salary |
Advancement |
|
Relationship with peers or colleagues |
Growth |
|
1) |
a lot of bureaucracy |
7) the chance to learn new skills |
2) |
rude colleagues |
8) only a few days of annual leave |
3) |
praise |
9) not enough support in the job |
4) |
promotion |
10) an aggressive manager |
5) |
low pay |
11) getting good results |
6) |
a job you enjoy |
12) the chance to manage a team |
5.Look through the quotes below from people talking about their jobs. Decide if what they say relates to a Hygiene factors or Motivation factors.
1.“I’m really pleased that my manager thanked me for all the extra time that I put on the project.” ___
2.“My manager has to check everything I’ve done before he allows me to send it to clients.’ ___
3.“I don’t get on with my boss at all. We have very different personalities.’___
4.“I really enjoy my job, it’s very interesting and varied.’___
5.‘I really hate working in this office, the furniture is so old and uncomfortable.’___
6.‘I feel really proud of the results of my work.’___
7.‘I’m sick of not having any money left at the end of the month.’___
8.‘The worst thing about this job is that there are no real chances to climb the career ladder.’___
6.Vocabulary to discuss pay and working conditions. Match the words and phrases below with their definitions. Translate them into Russian.
salary |
career opportunities |
glass ceiling |
|
fringe benefits |
|
work-life balance |
open-plan office |
effort-reward balance |
commission |
||
appraisal system |
tip |
bonus severance package |
mentoring system |
flexitime incentive
51
1.A system of working where people work a set amount of hours in a period of time, but choose when they start and finish ____
2.A fixed amount of money that an employee receives ____
3.A working space where everybody has a desk, but nobody has their own individual office ___
4.A barrier that stops certain groups of people getting promoted to the next level ___
5.A number of chances to improve your position in the company ___
6.An extra amount of money you may pay to a waiter or taxi driver to say thank you ___
7.Payment to somebody who sells goods. The more they sell, the more of this they receive ___
8.A system where a new employee learns from a more experienced employee at work ___
9.This tries to make sure that people spend the right amount of time at work and don’t work too much ___
10.Pay and benefits that somebody receives when they leave a job ___
11.Extra money somebody receives for a good performance ___
12.A way of measuring how successful an employee has been ___
13.Extras to the money that an employee receives, eg. a company car, free health care ___
14.Where the company tries to make sure that employees receive the correct amount of money for the amount of work they do ___
15.Something which is used to encourage people to do something, especially to make them work harder, produce more or spend more money.
7. Translate the following sentences from Russian into English. Use the words below.
incentive challenge productivity
1.В своей работе я постоянно сталкиваюсь со сложными задачами и проблемами, которые необходимо решать.
2.После реструктуризации предприятия, руководство компании сократило рабочие места, и многие служащие получили выходное пособие.
3.Опрос показал, что молодые работники компании заинтересованы в получении дополнительных льгот, например, дополнительные дни к отпуску, бесплатное медицинское обслуживание, гибкий график работы.
4.Она получила похвалу и награду за участие в проекте.
5.В настоящее время Пётр выполняет обязанности руководителя отдела рекламы. Это предел его повышения по службе (он достиг своего потолка).