- •In praise of the fourth edition
- •CONTENTS
- •FOREWORD
- •The concept of consulting
- •Purpose of the book
- •Terminology
- •Plan of the book
- •ABBREVIATIONS AND ACRONYMS
- •1.1 What is consulting?
- •Box 1.1 On giving and receiving advice
- •1.2 Why are consultants used? Five generic purposes
- •Figure 1.1 Generic consulting purposes
- •Box 1.2 Define the purpose, not the problem
- •1.3 How are consultants used? Ten principal ways
- •Box 1.3 Should consultants justify management decisions?
- •1.4 The consulting process
- •Figure 1.2 Phases of the consulting process
- •1.5 Evolving concepts and scope of management consulting
- •2 THE CONSULTING INDUSTRY
- •2.1 A historical perspective
- •2.2 The current consulting scene
- •2.3 Range of services provided
- •2.4 Generalist and specialist services
- •2.5 Main types of consulting organization
- •2.6 Internal consultants
- •2.7 Management consulting and other professions
- •Figure 2.1 Professional service infrastructure
- •2.8 Management consulting, training and research
- •Box 2.1 Factors differentiating research and consulting
- •3.1 Defining expectations and roles
- •Box 3.1 What it feels like to be a buyer
- •3.2 The client and the consultant systems
- •Box 3.2 Various categories of clients within a client system
- •Box 3.3 Attributes of trusted advisers
- •3.4 Behavioural roles of the consultant
- •Box 3.4 Why process consultation must be a part of every consultation
- •3.5 Further refinement of the role concept
- •3.6 Methods of influencing the client system
- •3.7 Counselling and coaching as tools of consulting
- •Box 3.5 The ICF on coaching and consulting
- •4 CONSULTING AND CHANGE
- •4.1 Understanding the nature of change
- •Figure 4.1 Time span and level of difficulty involved for various levels of change
- •Box 4.1 Which change comes first?
- •Box 4.2 Reasons for resistance to change
- •4.2 How organizations approach change
- •Box 4.3 What is addressed in planning change?
- •Box 4.4 Ten overlapping management styles, from no participation to complete participation
- •4.3 Gaining support for change
- •4.4 Managing conflict
- •Box 4.5 How to manage conflict
- •4.5 Structural arrangements and interventions for assisting change
- •5 CONSULTING AND CULTURE
- •5.1 Understanding and respecting culture
- •Box 5.1 What do we mean by culture?
- •5.2 Levels of culture
- •Box 5.2 Cultural factors affecting management
- •Box 5.3 Japanese culture and management consulting
- •Box 5.4 Cultural values and norms in organizations
- •5.3 Facing culture in consulting assignments
- •Box 5.5 Characteristics of “high-tech” company cultures
- •6.1 Is management consulting a profession?
- •6.2 The professional approach
- •Box 6.1 The power of the professional adviser
- •Box 6.2 Is there conflict of interest? Test your value system.
- •Box 6.3 On audit and consulting
- •6.3 Professional associations and codes of conduct
- •6.4 Certification and licensing
- •Box 6.4 International model for consultant certification (CMC)
- •6.5 Legal liability and professional responsibility
- •7 ENTRY
- •7.1 Initial contacts
- •Box 7.1 What a buyer looks for
- •7.2 Preliminary problem diagnosis
- •Figure 7.1 The consultant’s approach to a management survey
- •Box 7.2 Information materials for preliminary surveys
- •7.3 Terms of reference
- •Box 7.3 Terms of reference – checklist
- •7.4 Assignment strategy and plan
- •Box 7.4 Concepts and terms used in international technical cooperation projects
- •7.5 Proposal to the client
- •7.6 The consulting contract
- •Box 7.5 Confidential information on the client organization
- •Box 7.6 What to cover in a contract – checklist
- •8 DIAGNOSIS
- •8.1 Conceptual framework of diagnosis
- •8.2 Diagnosing purposes and problems
- •Box 8.1 The focus purpose – an example
- •Box 8.2 Issues in problem identification
- •8.3 Defining necessary facts
- •8.4 Sources and ways of obtaining facts
- •Box 8.3 Principles of effective interviewing
- •8.5 Data analysis
- •Box 8.4 Cultural factors in data-gathering – some examples
- •Box 8.5 Difficulties and pitfalls of causal analysis
- •Figure 8.1 Force-field analysis
- •Figure 8.2 Various bases for comparison
- •8.6 Feedback to the client
- •9 ACTION PLANNING
- •9.1 Searching for possible solutions
- •Box 9.1 Checklist of preliminary considerations
- •Box 9.2 Variables for developing new forms of transport
- •9.2 Developing and evaluating alternatives
- •Box 9.3 Searching for an ideal solution – three checklists
- •9.3 Presenting action proposals to the client
- •10 IMPLEMENTATION
- •10.1 The consultant’s role in implementation
- •10.2 Planning and monitoring implementation
- •10.3 Training and developing client staff
- •10.4 Some tactical guidelines for introducing changes in work methods
- •Figure 10.1 Comparison of the effects on eventual performance when using individualized versus conformed initial approaches
- •Figure 10.2 Comparison of spaced practice with a continuous or massed practice approach in terms of performance
- •Figure 10.3 Generalized illustration of the high points in attention level of a captive audience
- •10.5 Maintenance and control of the new practice
- •11.1 Time for withdrawal
- •11.2 Evaluation
- •11.3 Follow-up
- •11.4 Final reporting
- •12.1 Nature and scope of consulting in corporate strategy and general management
- •12.2 Corporate strategy
- •12.3 Processes, systems and structures
- •12.4 Corporate culture and management style
- •12.5 Corporate governance
- •13.1 The developing role of information technology
- •13.2 Scope and special features of IT consulting
- •13.3 An overall model of information systems consulting
- •Figure 13.1 A model of IT consulting
- •Figure 13.2 An IT systems portfolio
- •13.4 Quality of information systems
- •13.5 The providers of IT consulting services
- •Box 13.1 Choosing an IT consultant
- •13.6 Managing an IT consulting project
- •13.7 IT consulting to small businesses
- •13.8 Future perspectives
- •14.1 Creating value
- •14.2 The basic tools
- •14.3 Working capital and liquidity management
- •14.4 Capital structure and the financial markets
- •14.5 Mergers and acquisitions
- •14.6 Finance and operations: capital investment analysis
- •14.7 Accounting systems and budgetary control
- •14.8 Financial management under inflation
- •15.1 The marketing strategy level
- •15.2 Marketing operations
- •15.3 Consulting in commercial enterprises
- •15.4 International marketing
- •15.5 Physical distribution
- •15.6 Public relations
- •16 CONSULTING IN E-BUSINESS
- •16.1 The scope of e-business consulting
- •Figure 16.1 Classification of the connected relationship
- •Box 16.1 British Telecom entering new markets
- •Box 16.2 Pricing models
- •Box 16.3 EasyRentaCar.com breaks the industry rules
- •Box 16.4 The ThomasCook.com story
- •16.4 Dot.com organizations
- •16.5 Internet research
- •17.1 Developing an operations strategy
- •Box 17.1 Performance criteria of operations
- •Box 17.2 Major types of manufacturing choice
- •17.2 The product perspective
- •Box 17.3 Central themes in ineffective and effective development projects
- •17.3 The process perspective
- •17.4 The human aspects of operations
- •18.1 The changing nature of the personnel function
- •18.2 Policies, practices and the human resource audit
- •Box 18.1 The human resource audit (data for the past 12 months)
- •18.3 Human resource planning
- •18.4 Recruitment and selection
- •18.5 Motivation and remuneration
- •18.6 Human resource development
- •18.7 Labour–management relations
- •18.8 New areas and issues
- •Box 18.2 Current issues in Japanese human resource management
- •Box 18.3 Current issues in European HR management
- •19.1 Managing in the knowledge economy
- •Figure 19.1 Knowledge: a key resource of the post-industrial area
- •19.2 Knowledge-based value creation
- •Figure 19.2 The competence ladder
- •Figure 19.3 Four modes of knowledge transformation
- •Figure 19.4 Components of intellectual capital
- •Figure 19.5 What is your strategy to manage knowledge?
- •19.3 Developing a knowledge organization
- •Figure 19.6 Implementation paths for knowledge management
- •Box 19.1 The Siemens Business Services knowledge management framework
- •20.1 Shifts in productivity concepts, factors and conditions
- •Figure 20.1 An integrated model of productivity factors
- •Figure 20.2 A results-oriented human resource development cycle
- •20.2 Productivity and performance measurement
- •Figure 20.3 The contribution of productivity to profits
- •20.3 Approaches and strategies to improve productivity
- •Figure 20.4 Kaizen building-blocks
- •Box 20.1 Green productivity practices
- •Figure 20.5 Nokia’s corporate fitness rating
- •Box 20.2 Benchmarking process
- •20.4 Designing and implementing productivity and performance improvement programmes
- •Figure 20.6 The performance improvement planning process
- •Figure 20.7 The “royal road” of productivity improvement
- •20.5 Tools and techniques for productivity improvement
- •Box 20.3 Some simple productivity tools
- •Box 20.4 Multipurpose productivity techniques
- •Box 20.5 Tools used by most successful companies
- •21.1 Understanding TQM
- •21.2 Cost of quality – quality is free
- •Figure 21.1 Typical quality cost reduction
- •Box 21.1 Cost items of non-conformance associated with internal and external failures
- •Box 21.2 The cost items of conformance
- •21.3 Principles and building-blocks of TQM
- •Figure 21.2 TQM business structures
- •21.4 Implementing TQM
- •Box 21.3 The road to TQM
- •Figure 21.3 TQM process blocks
- •21.5 Principal TQM tools
- •Box 21.4 Tools for simple tasks in quality improvement
- •Figure 21.4 Quality tools according to quality improvement steps
- •Box 21.5 Powerful tools for company-wide TQM
- •21.6 ISO 9000 as a vehicle to TQM
- •21.7 Pitfalls and problems of TQM
- •21.8 Impact on management
- •21.9 Consulting competencies for TQM
- •22.1 What is organizational transformation?
- •22.2 Preparing for transformation
- •Figure 22.1 The change-resistant organization
- •22.3 Strategies and processes of transformation
- •Figure 22.2 Linkage between transformation types and organizational conditions
- •Figure 22.3 Relationships between business performance and types of transformation
- •Box 22.1 Eight stages for transforming an organization
- •22.4 Company turnarounds
- •Box 22.2 Implementing a turnaround plan
- •22.5 Downsizing
- •22.6 Business process re-engineering (BPR)
- •22.7 Outsourcing and insourcing
- •22.8 Joint ventures for transformation
- •22.9 Mergers and acquisitions
- •Box 22.3 Restructuring through acquisitions: the case of Cisco Systems
- •22.10 Networking arrangements
- •22.11 Transforming organizational structures
- •22.12 Ownership restructuring
- •22.13 Privatization
- •22.14 Pitfalls and errors to avoid in transformation
- •23.1 The social dimension of business
- •23.2 Current concepts and trends
- •Box 23.1 International guidelines on socially responsible business
- •23.3 Consulting services
- •Box 23.2 Typology of corporate citizenship consulting
- •23.4 A strategic approach to corporate responsibility
- •Figure 23.1 The total responsibility management system
- •23.5 Consulting in specific functions and areas of business
- •23.6 Future perspectives
- •24.1 Characteristics of small enterprises
- •24.2 The role and profile of the consultant
- •24.4 Areas of special concern
- •24.5 An enabling environment
- •24.6 Innovations in small-business consulting
- •25.1 What is different about micro-enterprises?
- •Box 25.1 Consulting in the informal sector – a mini case study
- •25.3 The special skills of micro-enterprise consultants
- •Box 25.2 Private consulting services for micro-enterprises
- •26.1 The evolving role of government
- •Box 26.1 Reinventing government
- •26.2 Understanding the public sector environment
- •Figure 26.1 The public sector decision-making process
- •Box 26.2 The consultant–client relationship in support of decision-making
- •Box 26.3 “Shoulds” and “should nots” in consulting to government
- •26.3 Working with public sector clients throughout the consulting cycle
- •26.4 The service providers
- •26.5 Some current challenges
- •27.1 The management challenge of the professions
- •27.2 Managing a professional service
- •Box 27.1 Challenges in people management
- •27.3 Managing a professional business
- •Box 27.2 Leverage and profitability
- •Box 27.3 Hunters and farmers
- •27.4 Achieving excellence professionally and in business
- •28.1 The strategic approach
- •28.2 The scope of client services
- •Box 28.1 Could consultants live without fads?
- •28.3 The client base
- •28.4 Growth and expansion
- •28.5 Going international
- •28.6 Profile and image of the firm
- •Box 28.2 Five prototypes of consulting firms
- •28.7 Strategic management in practice
- •Box 28.3 Strategic audit of a consulting firm: checklist of questions
- •Box 28.4 What do we want to know about competitors?
- •Box 28.5 Environmental factors affecting strategy
- •29.1 The marketing approach in consulting
- •Box 29.1 Marketing of consulting: seven fundamental principles
- •29.2 A client’s perspective
- •29.3 Techniques for marketing the consulting firm
- •Box 29.2 Criteria for selecting consultants
- •Box 29.3 Branding – the new myth of marketing?
- •29.4 Techniques for marketing consulting assignments
- •29.5 Marketing to existing clients
- •Box 29.4 The cost of marketing efforts: an example
- •29.6 Managing the marketing process
- •Box 29.5 Information about clients
- •30 COSTS AND FEES
- •30.1 Income-generating activities
- •Table 30.1 Chargeable time
- •30.2 Costing chargeable services
- •30.3 Marketing-policy considerations
- •30.4 Principal fee-setting methods
- •30.5 Fair play in fee-setting and billing
- •30.6 Towards value billing
- •30.7 Costing and pricing an assignment
- •30.8 Billing clients and collecting fees
- •Box 30.1 Information to be provided in a bill
- •31 ASSIGNMENT MANAGEMENT
- •31.1 Structuring and scheduling an assignment
- •31.2 Preparing for an assignment
- •Box 31.1 Checklist of points for briefing
- •31.3 Managing assignment execution
- •31.4 Controlling costs and budgets
- •31.5 Assignment records and reports
- •Figure 31.1 Notification of assignment
- •Box 31.2 Assignment reference report – a checklist
- •31.6 Closing an assignment
- •32.1 What is quality management in consulting?
- •Box 32.1 Primary stakeholders’ needs
- •Box 32.2 Responsibility for quality
- •32.2 Key elements of a quality assurance programme
- •Box 32.3 Introducing a quality assurance programme
- •Box 32.4 Assuring quality during assignments
- •32.3 Quality certification
- •32.4 Sustaining quality
- •33.1 Operating workplan and budget
- •Box 33.1 Ways of improving efficiency and raising profits
- •Table 33.2 Typical structure of expenses and income
- •33.2 Performance monitoring
- •Box 33.2 Monthly controls: a checklist
- •Figure 33.1 Expanded profit model for consulting firms
- •33.3 Bookkeeping and accounting
- •34.1 Drivers for knowledge management in consulting
- •34.2 Factors inherent in the consulting process
- •34.3 A knowledge management programme
- •34.4 Sharing knowledge with clients
- •Box 34.1 Checklist for applying knowledge management in a small or medium-sized consulting firm
- •35.1 Legal forms of business
- •35.2 Management and operations structure
- •Figure 35.1 Possible organizational structure of a consulting company
- •Figure 35.2 Professional core of a consulting unit
- •35.3 IT support and outsourcing
- •35.4 Office facilities
- •36.1 Personal characteristics of consultants
- •36.2 Recruitment and selection
- •Box 36.1 Qualities of a consultant
- •36.3 Career development
- •Box 36.2 Career structure in a consulting firm
- •36.4 Compensation policies and practices
- •Box 36.3 Criteria for partners’ compensation
- •Box 36.4 Ideas for improving compensation policies
- •37.1 What should consultants learn?
- •Box 37.1 Areas of consultant knowledge and skills
- •37.2 Training of new consultants
- •Figure 37.1 Consultant development matrix
- •37.3 Training methods
- •Box 37.2 Training in process consulting
- •37.4 Further training and development of consultants
- •37.5 Motivation for consultant development
- •37.6 Learning options available to sole practitioners
- •38 PREPARING FOR THE FUTURE
- •38.1 Your market
- •Box 38.1 Change in the consulting business
- •38.2 Your profession
- •38.3 Your self-development
- •38.4 Conclusion
- •APPENDICES
- •4 TERMS OF A CONSULTING CONTRACT
- •5 CONSULTING AND INTELLECTUAL PROPERTY
- •7 WRITING REPORTS
- •SUBJECT INDEX
Consulting in financial management
14.5 Mergers and acquisitions
Mergers between companies or the acquisition of one company by another provide many opportunities for consulting work. Most of these opportunities come in the post-merger phase, when work begins on the rationalization of the production and marketing activities, and the reconciliation of the different budgeting systems, personnel policies and a host of other procedures. There is, however, one key financial task that must be undertaken before the merger, and for which consultants are often needed – the determination of the fair value of one or both of the companies involved. A consultant may also be called upon to advise as to the method of payment to be used. He or she will normally have either the acquiring company or the one to be acquired as a client, but in some cases of “friendly merger” may be advising both organizations.
Valuation of a company
There are essentially four approaches to the valuation of a company. Value can be based on:
●the current market price of the company’s common stock (if the stock is listed and actively traded);
●the market value of the assets;
●capitalized future earnings; and
●replacement or duplication value, which is an estimate of the cost of building up a similar organization from scratch.
The first of these, the current market price, is widely used. It does not in fact give a fair value of the company, but provides a “floor price” below which negotiations cannot go: if the common shares have recently been changing hands at, say, US$50, then any offer that values the total company at less than $50 per share is unlikely to be acceptable. The other three approaches do try to establish a fair value. A consultant may be called upon both to advise upon the method to be used and to assist in its implementation.
In recommending a basis for valuation, the consultant should obviously pay close attention to the client’s particular situation and needs. If the client is the company which is receiving the offer, then the appropriate method will be whichever yields the highest value: the consultant will not suggest a price based on current earnings if he or she estimates that the realizable value of the physical and financial assets of the company is higher. But when the client is the acquiring company (that is, the company making the offer) the situation is more complicated. The appropriate valuation method will depend on the company’s motives for making the acquisition, and these motives in turn will depend on its corporate strategy and long-term plans. If the acquisition is being made simply as part of a diversification strategy and the company that is being purchased will
309
Management consulting
be allowed to continue its operations largely independently, then a figure based on capitalized earnings will be appropriate. In this case the main task of the consultant will be to scrutinize the current and forecast earnings of the company to ensure that they are credible and based on sound accounting practices, and that no special “window dressing” has taken place to increase reported earnings at the expense of long-term financial health.
The consultant is likely to be most deeply involved when the client organization is making an acquisition for operating reasons rather than pure diversification: in order to gain additional production capacity, for example, or to acquire new products that will complement its existing product range. In such a situation it will be necessary both to establish asset values and to adopt the “replacement” approach. Some consultants have developed particular expertise in asset valuation and have become known specialists in this area.
Method of payment
The selection of the method of payment to be used in making the acquisition is a highly complex question which requires both expert knowledge of the financial markets and special skills in determining the tax consequences of the different methods. Possible methods include a simple cash payment for the shares of the other company, a cash payment for assets, a “stock for stock” exchange, and the use of bonds, notes, preferred stock, convertible bonds, convertible preferred stock, or any combination of these. The transaction may be at a fixed price, or may use a sliding-scale payment contingent upon future performance. Because of the complexity of the matter the consultant should recommend to the client the use of an appropriate team of specialists, which will include investment bankers, tax specialists and legal advisers.
Methods of control
Where the client organization has been systematically growing through acquisitions and has many subsidiaries and affiliates, an important question is how to control the various activities. The optimal relationship between corporate headquarters and the operating entities will depend on the nature of the underlying growth or diversification strategy and the extent of the diversification.
In organizations that have made acquisitions only in areas and activities closely related to the original business – an approach often called the “core strategy” or, more colloquially, “sticking to the knitting” – the relationship is typically one in which all key policies are determined by the corporate headquarters. This approach is described as “strategic control”. In such an organization the line executives in operating units will make major decisions on current operations only after discussion with the corporate level or within clear policy guidelines, and heads of staff activities in the subsidiaries will be similarly subject to supervision and control by their corporate counterparts.
310
Consulting in financial management
An alternative philosophy exists, however. The completely unlimited approach to diversification – buying whatever appears to be a bargain without consideration of its strategic fit – was the hallmark of the conglomerates of the 1960s and 1970s and is now in disrepute. Organizations created in this way proved eventually to be unmanageable. But a number of large organizations – with the Hanson Group in the United Kingdom and United States markets being the best-known example – have been very successful through a policy of expansion into “manageable” activities: any product or service that can be allowed to operate largely independently with a minimum of head office involvement. For Hanson, this means activities that are concerned with “commodity” type products and services, requiring little capital investment and no sophisticated research and development.
In such an organization, the corporate headquarters directs through a system of essentially financial control. The management teams appointed to run the subsidiary activities are given performance objectives set in financial terms, particularly return on investment. Superior performance is rewarded, and underperformers are replaced. In such an organization, the setting and monitoring of financial objectives are clearly among the key activities.
Acquisitions and shareholder value
Useful though acquisitions may sometimes be in achieving a company’s strategic objectives, a note of caution is appropriate here. As stated previously, the objective of all managerial decisions and actions should be the creation of value for the shareholders. The price paid in such transactions is therefore critical. If the price is too high, value is being taken away from the acquiring company’s shareholders and given to the shareholders of the company being acquired.
In almost all acquisitions, the price paid is above the market value for the shares of the acquired company; if the transaction is a contested one, that premium may be as high as 40–50 per cent above market price. However, financial theory asserts that the markets are quite efficient, and fairly value companies on the basis of all known information. The payment of a price so far above the market price, then, can only be justified if it is believed that the acquisition will produce enormous synergy, and that the acquired company will be worth much more under its new management than it was before. Sometimes this is true. In many cases, however, synergy is illusory and the price paid proves to have been unjustifiably high. One of the most valuable services that any consultant can perform for the client is to persuade the chief executive not to become so involved with a potential acquisition that he or she pays a price that destroys value for his or her shareholders.
Corporate divestments and spin-offs
It is sometimes necessary to point out to clients that a company can create value for its shareholders by selling off some of its operations rather than
311
Management consulting
acquiring others, particularly where those operations produce little or no synergy with the core activities but are consuming capital and executive time. The potential for creating value may be even greater if some of the existing operations can be “taken public” rather than simply sold. Many large and diversified companies have strategic business units (SBUs) operating in areas that the market capitalizes at a higher rate than it does the parent company’s principal line of business. This was once particularly true of the major tobacco companies, which had diversified widely simply to reduce their dependence on tobacco sales. The result can be that some divisions, which would have a price/earnings ratio (P/E) of perhaps 20 if they were separate legal entities, are instead being included with the parent and awarded a P/E of only 12. If the directors of the company do not recognize the situation for themselves and release value for their shareholders by spinning off these divisions as separate companies, it is almost certain that a predator will do it for them.
14.6Finance and operations: capital investment analysis
Most business organizations tend to generate more investment proposals than they can immediately finance. They therefore require a systematic method of calculating the economic attractions of such investment proposals, and of ranking them in order of preference so that the limited funds available go to the most productive investments. In most companies, the analysis of capital investment proposals is still done partly or wholly on the basis of “rules of thumb” or personal preference, which again leaves scope for useful input from a consultant.
Choosing among analytical methods
The consultant’s first task in this area should be to persuade the client that outdated and simplistic methods of investment appraisal, such as a simple rate- of-return analysis or the “years to payback” principle, are unsatisfactory and yield misleading results. This is one area in which the need to maximize shareholder value appears in its sharpest perspective. Investment in projects that produce a return that exceeds the company’s cost of capital will create value. Investment in any other projects will destroy value. The simple methods of the past are unable to distinguish between the two.
The consultant, therefore, should encourage the use of a technique based upon the time value of money. The general term used for this approach is discounted cash flow (DCF) analysis, and there are two methods of implementing it. Most textbooks advocate the calculation of net present value (NPV) and the use of NPV per dollar invested as the decision criterion.
312
Consulting in financial management
It should be noted, however, that this method requires the company to calculate its overall average cost of capital, which is then used as the discounting rate, and that this figure is difficult to develop and often unstable (see the section “Calculating the cost of capital” below). The alternative approach, the internal rate of return (IRR), has some theoretical disadvantages but enjoys the practical advantage of not requiring a cost-of-capital calculation. It is much more widely used than the NPV approach and should be the consultant’s first choice if the client is not financially sophisticated.
The selection of an analytical method and a decision criterion, however, by no means solves all the problems in this area. The various investment proposals facing a company are likely to be very different in nature. In particular, some of them, such as proposals to replace old machinery which is giving rise to high maintenance costs with new but similar equipment, involve neither risk nor uncertainty. Other projects, such as the replacement of a known but outdated technology with an advanced but unfamiliar one, clearly involve both uncertainty and risk. It becomes very difficult to rank one project against another unless some adjustment is made for the differing degrees of risk.
Calculating the cost of capital
In order to apply the NPV approach for project evaluation it is necessary to use the correct discounting rate, which should be the company’s weighted average cost of capital. This is not easy. The cost of loans and debt capital is generally evident: because the interest on debt is tax-deductible, the cost of debt funds is the interest cost less the tax shield. Thus, if a company has an interest cost of 6 per cent and pays corporate taxes of 36 per cent, the effective cost of its debt is 6 x (1 – 0.36), which is 3.84 per cent.
The cost of equity capital, however, is not the cost of the dividends paid out (some companies pay no dividends) but the rate of return that the equity market requires the company to make. A useful benchmark is available to estimate this. The general rate of return on the equity market is known. If the particular company under study is considered more or less risky than the market, its required return will be accordingly higher or lower. This riskiness is determined by plotting the past pattern of returns that the company has produced over a number of years against the corresponding returns for the equity market as a whole. The resulting relationship (actually a covariance, but shown graphically as the slope of the regression line) is called the “beta” of the company. A company that is neither more nor less risky than the market is said to have a beta of 1.00. A company with more risk than the market – that is, more volatile returns – will have a beta of more than 1.00, and a low-risk company a beta of less than 1.00.
If the return on the equity market is known, subtracting the risk-free rate (the yield on short-dated government securities) gives the equity market
313
Management consulting
risk premium. By applying the company’s beta to this, the cost of equity is obtained.
For example, if:
Risk-free rate |
= |
5% |
Equity market return |
= |
15% |
Company beta |
= |
1.25 |
Then the cost of equity capital |
= |
5% + (15% – 5%) x 1.25 = 17.5% |
and it now becomes straightforward to calculate the overall weighted cost of capital.
Sensitivity analysis
In order to arrive at a ranking for proposed projects, many companies will need outside assistance. The most satisfactory solution is to adopt a “sensitivity analysis” approach. Projects that are seen as important but also as involving a high degree of uncertainty should be modelled (simulated), so that the model can be run many times with different values for key variables. A project to build a plant for the production of a radically new product, for example, may involve considerable uncertainty both about the time needed to bring the new product into production and about its market acceptance. The model would therefore require numerous reruns with different assumptions about the time needed to bring the plant on stream and about the likely sales volumes; a probability distribution of expected net cash flows should be developed from the results.
Once again, this is an area in which the consulting organization will best be able to help its clients if it can offer the services of a specialist team in which financial consultants work closely with computer experts.
Follow-up of project effectiveness
There is yet another valuable service that the consultant can provide in this area. Many companies, even those that have adopted relatively sophisticated procedures for the evaluation of project proposals, overlook the need for systematic follow-up and monitoring of subsequent project performance. A project may be adopted because it appears to promise a very high discountadjusted rate of return. If it fails to perform as well as expected, it is important to find out why. Was there an unexpected downturn in the economic environment? Did the project encounter unforeseen technical problems? Were the marketing staff unduly optimistic in predicting sales? Or were the forecasts of sales and earnings consciously inflated for political purposes by an “empirebuilding” divisional head? The development and installation of a follow-up system to answer such questions will rapidly pay off in improvements in project selection, and is one of the most useful tools that the consultant can provide.
314