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RESERVATIONS and REPLIES to them

Study the following letters of reservations.

1)

	HARPER & GRANT LTD
	Great West Road
	London W25
The Manager
Date Palm Hotel
45 Arrow Avenue
Omaha NE 68104
USA	15th July, 200...

Dear Sir,

Our Sales Manager, Mr John Martin, will be in Omaha on business for ten days. We would like to reserve for him a single room, with bath, from 30th October to 9th November inclusive.

We should be glad if you would confirm this booking as soon as possible. Yours faithfully,

Sally Langley

Secretary to J.Martin

HARPER & GRANT LTD

2)

Dear Mr Clark

I shall be arriving in Moscow on Wednesday 14th, and would be grateful if you could book accommodation at the Rossiya Hotel. Could you also reserve a return ticket for me for Tuesday 20th.

I would appreciate if you could arrange for a visit to the Bolshoi Theatre. Would it be also possible to include a visit to the Pushkin Museum into our itinerary.

Your cooperation would be most appreciated.

Yours sincerely

Norman Gotsby

23

3)

Fax

To: Mr Chen, the Blue Laguna Hotel

From:Frank Ticoll, Co-Director, Digital World

Date:22 May, 200...

Dear Mr Chen,

I would like to reserve a double room from 1June 200...to 6June 200... inclusive for my wife and myself.

Could you make sure that the room is overlooking the ocean, as the room I was given last year, overlooking the main street was very noisy.

We shall be arriving at approximately 19.00. Please confirm by return.

Yours sincerely,

p.p. F.Ticoll Co-Director

Exercises:

1. Read the following inquiry letter. Then write a reply to it. Include the following points:

-Thank the client for his letter of… (date of client’s letter)

-Say that you’re very glad the client enjoyed his stay at your hotel.

-Say that you can give a single room…, etc. (confirm details of the room, and dates, according to the request made by the client). Give suitable room rates.

-Ask the client politely to confirm the reservation, and say that you’re looking forward to seeing the client in your hotel again this summer.