2. Choose the right answer.

А: «Excuse me. Can I talk to Mr. Smith?

B: «____________».

a) I’m afraid, Mr. Smith is out. b) We don’t have such a person.

c) Who’ asking? d) What?

3. Match the adjectives in the column a to the nouns in column b. Make six word partnerships.

A.

growing

human

B.

dismissal

appearance

company

professional

number

rights

good

unfair

discipline

impression

4. Now complete these sentences with word partnerships from the list above.

1. It is important to make a ……………. ……………. at an interview by dressing appropriately.

2. In a case of …………….. ……………… , an employee may sue a company to get their job or to receive financial compensation.

3. A ………….. …………….. of firms realize that their employees’ appearance is important. Therefore, many companies are introducing dress codes for their staff.

4. If a management allows staff to be absent from work without reason, this will affect ……………. ………………... .

5. When dealing with customers directly, it is important to have a ……………. ……………… .

6. Some people say that being able to go on strike and having a minimum wage are basic ……………… ………………. .

5. Choose the right answer.

Agent: «Garuda Airways. Mary Donson speaking.

Customer: «___________».

a) Attention! I want to know how much it costs to fly from Dubai to Shanghai.

b) Good afternoon. Can you please tell me how much it costs to fly from Dubai to Shanghai?

c) Hi, I need some info about the price of the flight from Dubai to Shanghai.

d) Hello. Would you like to fly to Shanghai with me?

6. For each direct question below, tick the correct indirect question.

1. What are your strength?

a) Could you tell me what your strengths are?

b) Could you tell me what are your strengths?

2. What would your colleagues say about you?

a) I’d like to know what would your colleagues say about you.

b) I’d like to know what your colleagues would say about you.

3. How are you changed in the last five years?

a) Could you tell me how you have changed in the last five years?

b) Could you tell me how have you changed in the last five years?

7. Look at these sentences. Which use passive structures?

1) Unfortunately mass production and marketing haven’t been invented yet.

2) Chux sold the first disposable nappies.

3) Today the calculations we use are probably made by Gasio.

4) Our nappies are made by Proctor and Gamble.

5) In each of these markets the innovator was swept away.

6) The company was first into the photocopier market.

7) Its dominance was ultimately challenged by Canon.

8) It was Apple that developed the personal computer market.

8. The sentences below describe stages in the launch of a new drug. Use the verbs in the box to complete the sentences. Then put them in a logical order.

develop test test publish apply for

approve by carry out train grant

a. The drug …^{was tasted}….. on animals.

b. The drug ……………. in the labs.

c. Market research …………… .

d. The drug ……………. on humans.

e. The trials …………….. the Ethics committee.

f. A licence ……………… .

g. The results of the trials …………….. .

h. Approval …………….. by the authorities.

i. The drug representatives ………………… .