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Unit 4 types of positions in the accommodation sector
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Vocabulary
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Read and memorize the following words
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Front Office
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Guest Services
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Front Desk Reception
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Housekeeping
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Maintenance
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General Manager
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Front Office Manager
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Bellman
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Van driver
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Guest Service Agent
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Concierge
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Night Auditor
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Security
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Director of Sales
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Sales Manager
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Sales Coordinator
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Sales & Catering Assistant
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Executive Housekeeper
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Chief Maintenance Engineer
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Human Resources
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Purchasing
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shift
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schedule
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settling
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completion
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realm
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upbeat
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supervision
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troubleshoot
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emergency
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respond to
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encompass
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pick up
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drop off
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circumstances
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uphold
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solicitation
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boost
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giveaway
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replenish
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parking lot
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carpentry
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vendor
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Comments
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Giveaway – something that is given free to a customer
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Blitz – a fast, violent attack on a town, city, etc. usually with bombs dropped from aircraft
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HVAC – Heating, Ventilation, and Air Conditioning
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Word study
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Make up derivatives
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Match the word from a with its synonym from b
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A B
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realm supervise
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upbeat plan
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encompass solve problems
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parking lot expensive and of high quality
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monitor field
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troubleshoot raise
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posh car park
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schedule accomplish
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boost optimistic, cheerful
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Complete the texts using the words from the box
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A top German engineer has been appointed to … the cause of the accident.
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He takes her to some really … restaurants.
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Students are not allowed to handle these chemicals unless they are under the … of a teacher.
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Everything went according to … .
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Obviously we can't deal with the problem until we know all the … .
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Food stocks were … with imports from the USA.
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Her work provided no … for her energies and talents.
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The … of cigarettes/alcohol is forbidden.
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We admired the … with which he prepared the meal.
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Is the … exit suitable for wheelchairs?