- •Предисловие
- •Unit 1. TELEPHONING
- •1.1. Telephone English – Basics
- •1.2. Questioning Techniques
- •1.3. Exchanging Information
- •1.4. Telephone Etiquette
- •Revision
- •Unit 2. PRESENTING
- •2.1. Starting Presentations
- •2.2. Involving the Audience
- •Revision
- •Unit 3. MEETINGS
- •3.1. The Language of Meetings
- •3.2. Discussions: Opinions & Suggestions
- •3.3. The Structure of Meetings
- •Revision
- •ATTACHMENT
- •Литература
1.3. Exchanging Information
1.3.1. Work in small groups. Discuss these questions.
1)Is it easy for you to understand foreign names by ear? What do you do if you need to write them down?
2)What differences between the Russian and the English ways of saying dates and telephone numbers do you know?
1.3.2. Read the text and memorize the codes.
Names, Dates and Numbers
Have you ever talked on the phone with someone who was trying to phonetically
convey to you a confirmation code or a name and they were having trouble coming
up with words to correspond with each letter? “Um…d, as in ‘dog’…um…b, as in
‘boy’…um…n, as in ‘nancy’…” It’s quite frustrating – at both ends – and entirely
unnecessary. There is a much more elegant and standard solution, the International
Radiotelephony Spelling Alphabet.
When reading off serial numbers, or spelling anything technical out over the phone,
one should use the most widely used radiotelephony phonetic alphabet. The official name
is the International Civil Aviation Organization (ICAO) spelling alphabet. It assigns
code words to the letters of the English alphabet acrophonically (Alfa for A, Bravo for B,
etc.) so that critical combinations of letters (and numbers) can be pronounced and
understood by those who transmit and receive voice messages by radio or telephone
regardless of their native language, especially when the safety of navigation or persons is
essential. The paramount reason is to ensure intelligibility of voice signals over radio
links. |
|
|
|
|
A - Alfa |
F - Foxtrot |
K - Kilo |
P - Papa |
U - Uniform |
B - Bravo |
G - Golf |
L - Lima |
Q - Quebec |
V - Victor |
C - Charlie |
H - Hotel |
M - Mike |
R - Romeo |
W - Whiskey |
D - Delta |
I - India |
N - November |
S - Sierra |
X - X-ray |
E - Echo |
J - Juliette |
O – Oscar |
T - Tango |
Y - Yankee |
|
|
|
|
Z - Zulu |
|
|
18 |
|
|
When involved in business activities you will hear a lot of dates. See the way the
dates below are to be spoken and practice saying them.
1 March 1998 ‘the first of March nineteen ninety-eight’
17 November 2000 ‘the seventeenth of November two thousand’
2 June 2005 ‘the second of June twenty oh five’
In America, and sometimes in Britain, dates are written with the month first: November 17 2000; June 2005. Be careful! Dates are sometimes written in number form only: 3.7.08. In Britain this would mean ‘the third of July twenty oh eight’; in America, and on many computers, it would mean ‘the seventh of March twenty oh
eight’.
Phone numbers are pronounced in groups. The digits are said separately. Your voice should go up for each group, except for the last one, when your voice goes down to signal that it is the end of the number. '0' is usually spoken as oh in BrE, but as zero in AmE. '11', '22', etc. is usually spoken as double one, double two in BrE, but
one one, two two in AmE.
International dialing |
Country code |
Area code |
Local number |
code |
|
|
|
|
|
|
|
00 |
271 |
2 |
403 5571 |
double oh |
two seven one |
two |
four oh three, double five seven one |
1.3.3. Answer the questions to the text.
1)What is ICAO phonetic alphabet?
2)Why was it created?
3)What are the general rules of saying dates?
4)What are the rules of the BrE and AmE ways of saying telephone numbers?
1.3.4. Read the telephone conversations, define the purposes of the calls.
1) |
|
DAVE |
Hi, John. Dave here. |
JOHN |
Oh, hello, Dave. How are you? |
19
DAVE |
Fine, thanks. Listen, just a quick word. |
|
JOHN |
Yeah, go ahead. |
|
DAVE |
Do you think you could let me have the fax number for Workplace |
|
|
Solutions? I can't get through to them. Their phone's always engaged. |
|
JOHN |
I've got it here. It's 020 7756 4237. |
|
DAVE |
Sorry, I didn't catch the last part. Did you say 4227? |
|
JOHN |
No, it's 4237. |
|
DAVE |
OK. Thanks. Bye. |
|
JOHN |
No problem. Bye. |
|
2) |
|
|
FIONA |
|
Hello. |
MARTIN |
Hello, Fiona. This is Martin. How are things going? |
|
FIONA |
|
Fine, thanks. |
MARTIN |
Anything to report? |
|
FIONA |
|
Yes, there is one thing. One of my biggest customers will be visiting |
|
|
London next week. She'd like to have a meeting with you. |
MARTIN |
Fine. Could you give me a few details? What's her name? |
|
FIONA |
|
It's Mrs Young Joo Chan. |
MARTIN |
Sorry, I didn't catch that. |
|
FIONA |
|
Young Joo Chan. I'll spell that for you. Y-O-U-N-G J-O-O C-H-A-N. |
|
|
She's Korean actually. She's chief buyer for HDS. Let me give you her |
|
|
telephone number: 82 2 0735 8879. OK? Why not give her a ring? |
|
|
She's expecting to hear from you. |
MARTIN |
I'll do that. But first, let me read that back to you. It's Young Joo Chan |
|
|
|
from HDS. Telephone number 82 2 0735 8875. |
FIONA |
|
No, 82 2 0735 8879. |
MARTIN |
OK, I've got that. Just one more thing. Did she say when she'd like to meet? |
|
FIONA |
|
Yes, she said next Thursday or Friday - that's the 17th or 18th. |
MARTIN |
What about Friday the 18th? I'll give her a call. Right, |
20
FIONA |
I think that's everything. |
MARTIN |
Fine. |
FIONA |
Right. Bye for now. |
MARTIN |
Bye. |
1.3.5. Fill in the chart with the expressions from the dialogues.
Providing a phone number
Providing a name
Checking information
1.3.6.Exchanging information role-play. Student A – choose an address from the list in the Attachment and dictate it to your partner. Spell each word when you dictate. If spelling is not clear enough make use of the ICAO spelling alphabet. Student B – check that you have got the information correctly, then you dictate the information from your list to your partner.
1.3.7.Role-play the situation in the cards (see Attachment).
One of you is the Marketing Director of a sunglasses manufacturer. The other is the European Sales Manager. Role-play a telephone call to talk about a focus group for the company's new range of sunglasses. Use sentences from the lesson and the
additional vocabulary below.
Checking |
Sorry, I didn't catch (the street name). |
information |
Could you spell it, please? |
|
Sorry, did you say (R-E-double T-A or double D-A)? |
|
Could you repeat that, please? |
|
Could I just read that back to you? |
|
|
21