- •Иностранный язык в вузе
- •Unit 1. Telephoning
- •Communication by the Phone
- •1. Give me the Telephone Number
- •2. Can I Take a Message?
- •3. I Received You Message
- •4. You’ve got the wrong number.
- •5. Who Shall I Say Is Calling?
- •Datafile
- •Answering the Telephone
- •Unit 2. Business Correspondence
- •Planning a Letter: 7 Steps
- •Types of Business Letters
- •Inquiry
- •Unit 3. Structure of the Company
- •What’s it like, working for abs?
- •Unit 4. Contract
- •Negotiation
- •Datafile Negotiation
- •Unit 5. Presentation
- •Литература
- •Contents
Datafile
This datafile gives you some additional terms and phrases commonly used in making telephone calls. Learn these paying attention to some differences between UK and US variants.
UK |
US | |
The phone book | ||
Look up their number in the phone book (or directory). | ||
|
I’ll look up the number in the telephone book. | |
The number is ex-directory. |
The number is unlisted. | |
I’ll ring Directory Enquiries for the number. |
I’ll call information. | |
The line | ||
He’s on the other line. | ||
Would you like to hold the line? | ||
The line is engaged. |
The line is busy. | |
The dial | ||
Dial 123 for the correct time. |
| |
Listen for the dialing tone ... | ||
All lines to the country you have dialed are engaged. Please try later. |
| |
The receiver | ||
Can I help you? | ||
Putting you through. | ||
I’m afraid he’s not available at the moment. |
I’m afraid he’s tied up at the moment. | |
You’re welcome. | ||
Goodbye. |
The operator | |
Dial 100 for the operator. |
Dial 0 (zero) for the operator. |
I’d like to make a reverse charge (or transfer charge) call. |
I’d like to make a collect call. |
A message pad | |
Can I tell him who called? | |
Could I take your number? | |
Can I give her a message? |
Remember:
If you don’t understand, say: “Sorry, I didn’t quite catch that.” “Sorry, could you say that again.”
Direct dialing
With direct dialing, you go strait through to the number of the person you want in the UK, and you pay in the country you’re in. All you need to know is the telephone number in the UK, which is made up of the phone number itself, and its area code, e.g. 0272 (area code for Bristol).
When dialing from abroad you must always omit the initial ‘0’ of the area code.
The only other information you need is the international code for the UK which you must dial first. This will vary from country to country.
Remember, for direct dialing you will need to know:
INTERNATIONAL UK AREA CODE LOCAL
CODE FOR (LEAVING OUT NUMBER
THE UK INITIAL ‘0’)
For instance, to call Bristol (0272) 12345 from Austria you just dial 0044 272 12345 and you’re through.
Note:
Several countries, like the UK, have cheaper international calls at certain times for direct dialing.
Exercise 11. Decide whether the following are true or false.
For international calls you dial: the country code + the area code + the number.
The caller does not pay for a collect call.
Directory Enquiries will put you through to the number you want.
Switchboard and operator are the same people.
The dialing tones for ‘ringing’ and ‘engaged’ are different.
Exercise 12. Insert the missing word.
Look it _________ in the directory.
He’s _________ the other line.
Listen ________ the dialing tone.
He’s tired _____________.
She’ll ring ____________.
Exercise 13. Insert the correct term.
UK term |
US term |
Directory Enquires |
_______________ |
reverse charge call |
_______________ |
_______________ |
busy |
_______________ |
area code |
ex-directory |
_______________ |
Exercise 14. a) Read the following conversations and do exercises below. Meet people of “Bibary Systems” and those working with them.
Geraldine – a receptionist
Jenny Ross – the Head of Administration in the Marketing Department
Edward Green – Marketing Executive
Don Bradley – Sales and Marketing Director
Dave – Phil Watson’s Assistant
Derek Jones – Head of R&D Department
Mr. Smith – Top Executive of some Trade Company
Clive Harris – Executive Director (Manager)
Kate McKenna – Head of Sales Department
Mr. Sakai – has business contacts with Bibary Systems