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WCBasicAdminGuide.pdf
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Change Request Workflow

1.Submit change request

Submit the change request for review.

2.Analyze change request

Validate the change request, coordinate the technical analysis and generation of a recommended solution, associate relevant analysis information, and determine the disposition of the change request.

3.Clarify change request

The change request is sent back to the author for the addition of further information.

4.Review change request

Review the change request and provide comments as needed.

5.Modify roles

Update the change request team roles as needed.

6.Create new change notice

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Create a new change notice as necessary for the corresponding change request.

7.Schedule Change Review Board (CRB) review

For full track change requests, schedule and facilitate CRB review and record the CRB decision.

Problem Report Workflow

1.Submit problem report

Submit the problem report for review.

2.Analyze problem report

Analyze the problem report, associate the relevant analysis information, and then confirm or reject (as not verified) the problem report.

3.Clarify problem report

The problem report is sent back to the author for the addition of further information.

Understanding Workflow

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Promotion Request Approval Process Workflow

1.Review promotion request

Invite reviewers from the Promotion Reviewers role, as well as participants added by the requesting author, to provide comments on these objects.

2.Approve promotion request

Invite approvers from the Promotion Approvers role, as well as participants added by the requesting author, to approve these objects.

3.Rework promotion request

Invite the requesting author to review comments from one or more of the approvers, adjust the objects based on suggestions, and refresh the objects for approval.

Promotion Request Review Process Workflow

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