L1
.pdf•Cultural Competence Definitions
–Cultural Destructiveness: forced assimilation, subjugation, rights and privileges for dominant groups only
–Cultural Incapacity: racism, maintain stereotypes, unfair hiring practices
–Cultural Blindness: differences ignored, “treat everyone the same”, only meet needs of dominant groups
© Olga Mazurina
RUSERA EXE
31
Moscow WS, 27 29 March 2007
The Interactional Model (Cox, 1993)
Climate
Individual
Identity
Prejudice
Stereotypes
Personality
Group
Culture
Ethnocentrism
Conflict
Organizational
Structural and
Informal
Integration
Institutional Bias
Olga Mazurina
Individual
Career
Outcomes
Affective
Satisfation
Identification
Involvement
Achievement
Performance
Ratings
Compensation
Promotion
Mobility
RUSERA EXE
Moscow WS, 27 29 March 2007
Organizational
Outcomes
First Level
Attendance
Turnover
Productivity
Work Quality
Recruitment
Creativity
Problem Solving
Cohesiveness
Communication
Second Level
Market Share
Profitability
Goal Achievement
32
Cultural Programming
(Our Behavioral Software)
© Olga Mazurina
RUSERA EXE
33
Moscow WS, 27 29 March 2007
What is our behavioral software?
1.Sense of Self & Space
–How you view yourself and your place in the world.
–The level of distance you need between you and others to feel comfortable.
© Olga Mazurina
RUSERA EXE
34
Moscow WS, 27 29 March 2007
What is our behavioral software?
2.Communication and Language
–Methods, modes, patterns, and styles of communication, verbal and non verbal.
–Native languages, dialects, vocabulary, jargon, etc.
© Olga Mazurina
RUSERA EXE
35
Moscow WS, 27 29 March 2007
What is our behavioral software?
3. Dress and Appearance
–Ethnic dress, style, and clothing
4.Food and Eating Habits
–Types of food you eat, preparation of food
–Time of day for meals; Types of eating utensils, etc.
© Olga Mazurina
RUSERA EXE
36
Moscow WS, 27 29 March 2007
What is our behavioral software?
5.Time and Time Consciousness
– Being on time is important or not important
6.Relationships
– Gender roles and expectations
© Olga Mazurina
RUSERA EXE
37
Moscow WS, 27 29 March 2007
What is our behavioral software?
7.Values and Norms
Core principals, what you really care about
–How you are treated or expect to treat others, etiquettes
8.Mental Processing and Learning
–How you think and problem solve; learning styles such a visual, experiential, or auditory
© Olga Mazurina
RUSERA EXE
38
Moscow WS, 27 29 March 2007
What is our behavioral software?
9.Work Habits and Practices
–Working to live, or living to work. Your approach to career, etc.
–Your approach to tasks, your sense of commitment; value you place on job
performance.
© Olga Mazurina
RUSERA EXE
39
Moscow WS, 27 29 March 2007
40