Index

A

Abstractive thinking, xi Afrikaans, 450 AIDS/HIV, 453, 513

Altitude sickness, 57, 82–83, 374 Antiglobalization sentiment, 4 Anxiety reduction, xiii

Appointments. See Business Practices for specific countries

Arabic language, 148, 290, 302

Arabic names, 264–65, 296–97, 434, 582–83 Argentina, 1–9

Associative thinking, xi Attire. See individual countries Attitude, open vs. closed, x Australia, 19–27

Austria, 10–18

B

Belarus, 28–37

Belgium, 38–45 Belief systems, xii Belize, 46–53 Bolívar, Simón, 563 Bolivia, 54–62 Bowing, 285, 444 Brazil, 63–70

Bribery, 410, 446, 584–85 Britain. See United Kingdom Buddhism, 460, 508 Buddhist countries

India, 222–32 Malaysia, 299–312 South Korea, 457–68 Thailand, 506–13

Bureau of Consular Affairs, 585 Business cards. See Protocol for specific countries

Business hours. See Business Practices for specific countries

Business practices. See specific countries

C

Calendars, 586

Canada, 71–79

Cao Dai, 574 Caste system, 225

Centers for Disease Control, 585 Chicago, University of, 562 Chile, 80–88

China, 89–99, 581 Closed-minded thinking, x Clothing. See specific countries

Cognitive styles, ix–xi Collectivism, xii Colombia, 104–12

Commonwealth of Independent States, 417 Communism, in China, 91, 93 Confucianism, 92, 457, 460, 499

Contact information, 584–85 Conversations, good topics for. See Business

Entertainment and Cultural Notes for specific countries

Corruption, 4, 32, 237, 303, 394, 446, 584–85 Costa Rica, 113–20

Crime, 4, 32, 66, 107, 200, 208, 316, 373, 394, 425

Cultural IQ. See specific countries

Cultural orientation

See also individual countries overview of, ix–xiii

Czech Republic, 121–30

D

Danish alphabet, 139

Dates, writing of. See Business practices for specific countries

Decision-making, xii

See also Cultural Orientation for specific countries

Denmark, 131–39

Dress. See individual countries

590

Index

591

E

Ecuador, 140–47

Egypt, 148–58

Electrical adaptors, 587–89 Embassies, 584

Enchufado (intermediary), 6

England. See United Kingdom Entertaining. See Business Entertaining for specific countries

Equality/inequality, xiii

Etiquette. See Business Entertaining for specific countries

European Union (EU), 13, 247, 390

F

Facts, as evidence, xi–xii Faith, as evidence, xi–xii Falkland Islands, 3, 7 Feelings, as evidence, xi–xii Feet, soles of, 445, 456 Finland, 159–67

Flowers. See Gifts for specific countries

Food prohibitions. See Business Entertaining and Gifts for specific countries

Foreign language learning, 585 France, 168–76

Friesland, 324

G

Gender equality. See Equality/inequality Germany, 177–88

Gestures. See Protocol for specific countries

Gifts. See individual countries Golden Week, 586

Government. See specific countries

Great Britain. See United Kingdom Greece, 189–96

Greetings. See Protocol for specific countries

Guatemala, 197–204

H

Handshakes. See Protocol for specific countries

Health information, 585 Hindu countries

India, 222–32 Indonesia, 233–46 Malaysia, 299–312

Hinduism, 224-25, 308 History. See specific countries

HIV, 453, 513

Hoa Hao, 574

Holidays, 586

See also Business Practices for specific countries

Honduras, 205–12 Hong Kong, 100–103 Hungary, 213–21 Hus, Jan, 123

I

Identity theft, 528 India, 222–32, 583 Individualism, xii Indonesia, 233–46

Intermediaries. See Business Practices for specific countries

Invitations. See Business Entertaining for specific countries

Ireland, 247–55

Islamic law, 351, 426, 430, 431–32, 436 Israel, 256–66

Italy, 267–75

J

Japan, 276–87

K

Kierkegaard, Soren, 134

Kuwait, 288–98

592

L

Language. See specific countries

Left hands, 244, 263, 265, 297 Liquor. See Gifts for specific countries

Locus of decision-making, xii

M

Macedonia, 190

Machismo, 4, 5, 317–18, 404, 473 Malaysia, 299–312

Maoris, 333, 335, 336, 337 Matawain, 436

McDonald’s Corporation, vii

Meals. See Business Entertaining for specific countries

Medical information, 585 Medical travel kits, 585 Mexico, 313–21

Muslim countries Egypt, 148–58 India, 222–32 Indonesia, 233–46 Kuwait, 288–98 Malaysia, 299–312 Pakistan, 349–56 Saudi Arabia, 426–36 Turkey, 514–24

N

Name days, 127 Naming conventions

See also Protocols; Titles/forms of address for specific countries

Arabic, 264–65, 296–97, 434, 582–83 Argentina, 8

Belarusian, 36

Chinese, 97–98, 103, 581 Dutch, 330

Hindu, 230, 583 Indian, 583 Indonesian, 244 Italian, 274

Kiss, Bow, or Shake Hands

Korean, 467–68 Malaysian, 309–10 Pakistani, 355–56 Portuguese, 405 Russian, 423–24, 532–33 Spanish, 475–76, 580 Ukrainian, 532–33 United States, ix

Negotiation strategies, xi–xii

See also specific countries

Netherlands, 322–31

New Year, 90, 283 New Zealand, 332–39 Nike, vii

No and yes, uses of. See Negotiating for specific countries

North American Free Trade Agreement (NAFTA), 73, 113, 315, 316

Norway, 340–48

O

Open-minded attitude, x

P

Pakistan, 349–56

Panama, 357–63

Paraguay, 364–70 Particular thinking, xi

Patronymic. See Titles/forms of address for specific countries

Perón, Juan, 2–3 Peru, 371–78 Philippines, 379–89 Poland, 390–99

Pollution, 124, 152, 216 Portugal, 400–406 Prayer, by Muslims, 427 Prime Meridian, 539

Protocols. See individual countries Punctuality. See Business Practices for specific countries

Index

Q

Quebec, 73, 74, 77

R

Ramadan, 239–40

Religion. See specific countries

Resources, 584–85

Romania, 407–14

Russia, 415–25

S

Salaam, 444

Saudi Arabia, 426–36

Saudi flag, 427

Shamanism, 460

Shinto, 280

Sikhs, 225

Singapore, 437–47

Sisu, 162

Smiling, 385–86

South Africa, 448–56

South Korea, 457–68

Spain, 469–76

Surnames, 8

See also Naming conventions

Sweden, 477–85

Switzerland, 486–94

T

Table manners. See Business Entertaining for specific countries

Taipei Economic and Cultural Representative

Office, 496

Taiwan, 495–505 Taoism, 499

Terrorism, 150, 260, 281, 343, 349, 428 Thailand, 506–13

Time, attitudes toward. See Business Practices for specific countries

Titles/forms of address, 580–83

See also individual countries; Naming conventions

593

Transparency International, 584–85

Travel insurance, 585

Turkey, 514–24

U

Ukraine, 525–33

Underground economies, 41, 62

United Kingdom, 534–43

United States, 544–54

Universal thinking, xi

Uruguay, 555–62

U.S. Embassy, 584

V

Vacations. See Business Practices for specific countries

Value systems, xii–xiii

See also Cultural Orientation for specific countries

Venezuela, 563–70

Vietnam, 571–79 Volvo, 465

W

Wahabism, 430

Wardrobe. See individual countries Wasta, 297

Women

See also Cultural Orientation for specific countries

equality issues, 5, 94, 252, 261, 317–18, xiii in Muslim countries, 242, 289, 291, 353,

426, 431

Orthodox Jews and, 263, 264, 266 Work weeks, 586

Y

Yes and no, uses of. See Negotiating for specific countries

About the Authors

Terri Morrison and Wayne A. Conaway have coauthored five books on intercultural communications, hundreds of articles, and several databases—all of which are available at www

.kissboworshakehands.com. Terri Morrison also offers keynote seminars on intercultural communications, which range from one to three hours. These highly informative, entertaining, and interactive presentations can be customized for specific industries, countries, and regions of the world. A speaker video, biography, and references are available at www

.TerriMorrison.com.

Their electronic product Kiss, Bow, or Shake Hands: Expanded Edition (KBSH:XE) contains up-to-date business and cultural data on over 100 countries. Numerous private and public institutions have found KBSH:XE to be a valuable tool for facilitating globalization. Subscriptions are available for corporate, educational, governmental, and personal usage and contain information on everything from Business Practices (appointments, negotiating, entertaining, etc.) to Intellectual Property Rights and Culturally-Correct Gifts. A demo of KBSH:XE is available at their Web site.

The electronic World Holiday and Time Zone Guide contains a useful format of crossreferencing holidays both by the country and by the day of the year. This database is a convenient feature for heavy travelers, meeting planners, and researchers who need current holiday information on 101 countries.

The study of intercultural communication represents a lifelong interest for the authors of Kiss, Bow, or Shake Hands. By way of continuing that research, the authors invite your comments. Whether your own experience confirms or diverges from the data in this book, they welcome your perspective. Please contact them at:

[e-mail] Phone: [phone]

Or via these Web sites: www.getcustoms.com www.TerriMorrison.com www.kissboworshakehands.com

Virtue is bold, and goodness never fearful.

—William Shakespeare