Анг. язык для 1 курса

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Exercise 3. Match the position with the job description.
Managing Director	Director of Research and Develop-
Human Resources Director	ment
Finance Director	Production Manager
Chief Accountant	Marketing Director
Secretary	Sales Director
Purchasing Manager	Public Relations Manager
Assistant General Manager

a) I buy all the things that the company needs. b) My job is to make sure that the company has a good image. c) My job is to find and test new products. d) I'm in charge of the people who sell our products. e) I type letters, file papers and make appointments for my boss. f) I have general responsibility for the whole company. g) I make sure we have the products which people want to buy. h) I look after the company's money. i) I do the books and prepare the balance sheets. j) I’m the company’s people manager. k) I make the products which the company sells. l) I'm responsible for everything when the boss is away.

Exercise 4. The organization is in trouble. Match the problems with the cor-

rect departments.	Public Relations	Reception
Distribution
Personnel	Production	Switchboard
Research	Telephone After-sales	Information Technology
Finance	Marketing	Quality

a) One of the robots on the assembly line has stopped working. b) Cash flow is much worse than I thought. c) There's a national newspaper on the phone. They want to talk about water pollution near the factory. d) There's something wrong with the network: all the screens have gone blank. e) We have ten lorries waiting outside the main warehouse and there's nothing to put in them. f) The unions have just asked for another 10%. g) If we don't start producing some more useful ideas soon, they'll close down the laboratory. h) Last month, there were problems with 0.31% of the bottles. This month I want that figure to be zero. i) I'm very sorry, madam. We certainly asked the taxi to be here at three o’clock. I’ll call them again immediately. j) The latest survey shows that the majority of 18to 25-year-old women think our perfume smells terrible. k) I'm very sorry, sir. I've tried to reach his secretary several times but there's no reply. l) If this doesn't work, I'll send an engineer to you this afternoon.

Exercise 5. Jane introduces Claude to Joao in London. Complete the dialogue by putting each of the verbs in brackets into the correct form of the present simple (Business Grammar Builder, ex. 1).

Jane: Claude, (1) … (you/know) Joao? Joao (2) … (be) from Brazil, but he worked with me in Paris last year. He (3) … (know) a lot about your line of work.

Claude: Really! Well I (4) … (be) very pleased to meet you, Joao. Joao: Pleased to meet you too, Claude.

Claude: So, what exactly (5) … (you/do)?

Joao: I (6) … (work) in the oil industry as a market analyst.

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Claude: Oh, so you (7) … (make) decisions about levels of production?

Joao: No, I (8) … (not make) any decisions really. My job (9) … (involve) studying market trends and giving advice on levels of production.

Claude: Still, that's a lot of responsibility.

Joao: Well, yes, but Brazil (10) … (not/be) a major producer like Saudi Arabia. What about you?

Claude: I work for a French company that (11) … (supply) specialized equipment to the oil industry. We (12) … (be) one of the biggest companies in our market.

Joao: Oh, really? And (13) … (you / often / come) to London?

Claude: Yes, quite often. My company (14) … (have) an office here. It (15) … (not/ take) long to get here now, if you travel by Eurostar. Could I give you my card?

Exercise 6. Complete this dialogue by putting the verbs in brackets into the correct form of the past simple or present perfect (Business Grammar Builder, ex. 11)

–Hi, Sue. I (1) … (not/see) you for ages!

–Hi. No, I'm sorry. I (2) … (not/be) in touch with anyone recently ... I (3) … (be) really busy.

–Oh, what have you been up to then?

–Well, you know I (4) … (leave) my job in January so that I (5) … (can) go freelance as a graphic designer?

–Yes, I remember, you (6) … (talk) a lot about that last year. How's it going?

–Well, it (7) … (be) a really difficult year so far. I (8) … (never/do) anything like this before ... it's much harder work than I (9) … (imagine). (10) … (you/ever/be) self-employed?

–No, never, although I (11) … (often/think) about it. So, why has it been so

difficult?

–Well, at the beginning I (12) … (have) two or three good clients — and, you know, people that I (13) …(know) for many years, like Tom Pierce. And since then I

(14)… (have) a lot of interest from different companies, but none of them (15) … (become) regular customers.

–What about advertising in the specialist magazines?

–I (16) … (already/do) that. I (17) … (put) an advert in Design Monthly a couple of months ago, but I (18) … (not/ get) any replies.

–Oh, dear, well, (19) … (put) up a website with examples of your work?

–Yes, I (20) … (just/finish) it. Would you mind having a quick look at it and tell me what you think of it?

Exercise 7. Complete the sequence of emails with the correct prepositions. The second number in each bracket shows the number of letters in the word.

A) The interviews for the post of IT manager are happening next week, and Personnel have just sent me information (1–5) … all the candidates. I thought we should get together to discuss the CVs and the questions we are going to focus on in the interviews. Here are my thoughts. (2–2) … my opinion there is a need (3–3) … someone with a good knowledge (4–2) … systems integration, because the difficulty (5–4) … our current IT system is that all the parts work separately – our website, the back-office processing, billing, our supply chain etc. I hope we can find a candidate who has shown success (6–2) … dealing with all these processes in their previous job,

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but Personnel have already warned me that there's a lack (7–2) … really strong candidates. Also, a lot of our IT infrastructure is quite (8–3) … of date and we'll have to make a big investment (9–2) … new hardware soon. We need someone who's (10–2) … touch with what's (11–3) … sale (12–2) … the market and can take responsibility (13–3) … the whole purchasing process. What do you think? It's (14–2) … to you – I'm free for a meeting most mornings next week.

B) Yes, we should have a meeting. It will be good to discuss these things (15–2) … advance (16–3) … a change. Usually the interviews are (17–2) … such short notice that we don't get a chance to really look at the CVs together and make decisions (18–5) … the kind of questions we're going to ask. Next Tuesday morning would be good for me, say 9.30 am.

Meeting

Exercise 1. The company is in crisis. Below is a memo from the Chief Executive Officer. Fill in the missing words in the sentences.

cut	decide	forecast	make	raise	solve
deal	fix	launch	play	reach

We have to:

a) ... a meeting. b) … with a very difficult situation. c) … the problem of falling sales. d) … agreement about exactly what to do. e) … on a strategy. f) … a profit next year. h) … a new product very soon. i) ... next year's sales. j) … the prices of our existing products. k) … costs and staff. l) … a different role in the market in order to survive.

Note: you can also arrange a meeting, call a meeting or organize a meeting.

Exercise 2. Look at these notes that a Personnel Manager wrote to explain company rules. Then use the notes to complete a briefing he gave to some new employees on their first day at work. Choose from «have to, don't have to, can, can't, should or shouldn't» (Business Grammar Builder, ex. 19)

Necessary: sign letter about working hours, leave building during fire drill. Not necessary: send holiday form to personnel immediately.

Permitted: volunteer to work extra hours, take 3 weeks holiday, smoke outside building.

Prohibited: make staff work long hours, take all holiday time together.

Good idea: speak to head of department about excessive hours; give notice to head of dept. about holidays, read fire notices.

Bad idea: block fire exits.

– Good morning. I've called you to this meeting to explain to you all some of the basic health and safety rules that we have here. Um, first of all, working hours: it's not our company policy to make staff work excessive hours – it makes people unproductive and can endanger health. Um, managers (1) … make any of their staff work more than an average of 48 hours per week, although anyone (2) … volunteer to work more than these hours, but they (3) … sign a letter from the company to say that they want to do this. Any member of staff who is worried that they are working too many hours (4) … speak to their head of department about it. Um, all employees (5) … take a minimum of three weeks’

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paid holiday per year, but you (6) … take all this holiday off in one block. Staff (7) … give their head of department as much notice as possible about their holidays, although they (8) … send their holiday form off to personnel until a few weeks before they go. Next, er, fire drills. We have a fire drill about once a month – don't ignore it. You (9) … leave the building immediately that you hear the bell, and of course you (10) … block the fire exits. Fire notices are posted throughout the building. Employees (11) … read these notices regularly. In the case of a real fire, don't panic and follow the fire procedures. And lastly, for you smokers, I'm afraid that smoking is not permitted anywhere inside the building, although you (12) … smoke just outside the front door. I think that covers everything. Does anyone have any questions? No ... Yes...

Exercise 3. Read the extract from a meeting, chaired by Claudia. Then underline the most appropriate reporting verbs in the written summary below (Business Grammar Builder, ex.30)

Claudia: Oh, hi. Take a seat ... Um, I'd like to hear your views on the talks we’re having with BCP about the possible merger. Do you think we should go ahead with the discussions?

Nigel: Well, no actually. I don't think we should. Our company cultures are totally different, and I can't see many opportunities to cut costs in a combined operation. I'm sorry, but I'm against it.

Tony: But, Nigel, can't you see that we're too small to stand alone in the global economy. There's going to be rationalisation in our market and now is the right time to act.

Claudia: Um, right. How long do you think it would take to integrate the two companies?

Tony: Probably about six months, maybe more.

Nigel: That's six months of complete chaos and falling investor confidence. It's just too risky.

Claudia: Well, I don't think we have enough information at the moment. Perhaps we could set up a task force to look into the whole issue in more detail?

Tony: Hmm.

Claudia: Tony — would you be willing to chair it?

Tony: OK, I'll chair a task force, but I'll need representatives from the other departments as well.

Claudia: That shouldn't be a problem. When do you think you'll be able to get the report done?

Tony: Um, in about six weeks. Nigel: Six weeks! That's ridiculous.

Tony: OK, we'll try to get all the information together in four weeks.

Claudia: Right, that's settled. We'll meet again a month from today, same time same place.

1) It was estimated/announced that it would take about six months to integrate the two companies in the event of a merger. 2) It was rumoured/suggested that we could set up a task force to produce a report on the implications of the merger. 3) It was proposed/claimed that the task force would be chaired by Tony, with representatives from other departments. 4) It was shown/agreed that the task force should produce its report in four weeks. 5) It was claimed/decided that the next meeting would be on July 28th at 9 am in the main conference room.

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Exercise 4. Fill in the missing words in the sentences below. Choose from the following. Some useful vocabulary for meetings: The agenda - the list of things to discuss; the minutes - the report of a meeting; the chair - the person who leads the meeting; matters arising - things to discuss from the last meeting; Any Other Business (AOB) - the chance for people to discuss things which are not on the agenda.

matters arising	decision	monthly	agenda
any other business	item	point
chair	meeting	room
closed	minutes	start

a) It was a terrible … . b) It was planned to … at nine o'clock. c) But no one had the … . d) And no one knew which … to go to. e) The … arrived at 9.15. At last we thought we could start. f) But no one had the … of the last meeting, so the secretary had to go and look for them - and to make copies of the agenda. g) It took a long time to go through the …from the last meeting. h) At last we got to the main … on the agenda. i) We talked for two hours but did not reach a … . g) There was no time for … . k) The chair declared the meeting … just before midday. l) Thank goodness it's only a … meeting.

Exercise 5. Meetings have different kinds of objectives. Match what people are saying (a–i) with the correct meetings (1–9).

A brainstorming meeting is a more informal meeting where everyone should feel free to make suggestions and to give their ideas, in order to develop new ideas or to solve a problem. There are fewer rules and there may not be an agenda for this kind of meeting. A troubleshooting meeting is a mixture of problem-solving and brainstorming, when everyone at the meeting tries to find an answer to a current (and often) urgent problem. There is more likely to be a chairperson an agenda and rules for the discussion in this kind of meeting.

1) Meeting to maintain contact; 2) Brainstorming meeting; 3) Decision-making meeting; 4) Discussion meeting; 5) Annual General Meeting; 6) Information meeting;

7)Negotiation; 8) Planning meeting; 9) Problem-solving meeting.

a)We've got to find a way of making the TX2 and the TX3 communicate with each other. Could the technical people come in next Tuesday?

b)We're meeting the unions on the 21st. We're going to discuss with them their demand for a salary increase for next year.

c)I'd now like to call on the Chairman of the Board to give us his report on the year’s activities.

d)If you’re in the country next month, come over and see us: it would be good to get a chance to talk and discuss how our relationship could develop.

e)I've called this meeting because I want to tell you about recent developments in the KG23 project.

f)OK, let's see how many ideas we come up with in the next 15 minutes. I'll write them up on the whiteboard.

g)The atmosphere on the first floor is terrible. Could we have a meeting about it? I don't know if we can get a decision without Cedric and Jan, but at least we can talk about it.

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h)We have just one point on today’s agenda: to decide on the launch date for

Zakko.

i)Can we meet next Friday? We need to plan the next three stages of the AK94

project.

Exercise 6. Fill in the spaces in the sentences by changing the nouns into

verbs.

a) Meetings are good if everyone … for them very carefully in advance. (preparation). b) First of all, we have to … who should be the chair (decision). c) I … that Mr Power should chair the meeting (suggestion). d) I … that he is the right man for the job (agreement). e) He is the only person here who can … the situation properly (analysis). f) He can … the problem if anyone can (solution). g) Mr Hong, please would you not … when I am speaking (interruption). h) Next point. I … that everyone here should get a 20 % salary increase next year. (proposal). i) We must … for the next stage of the project (planning). j) Celia is now going to … the sales figures for the last quarter (presentation). k) I hate the weekly sales meeting. Andrew and Kate always … all the time (argument). l) I … with what you say. I think Steve is the problem (disagreement). m) We need to … again soon (meeting). n) We have to … this question in more detail (discussion). o) So, I’d like to … what we have said so far (summary). p) Good. So who is going to … all this to the Board? (report)

Presentation

A presentation proves that you are able to communicate on a topic of your choice with just a few key words as reminders. Choose a topic that interests you. First, read about the topic in your native language for necessary background information. At that point you should already plan how you want to organise your presentation. When writing the presentation, you should work with English texts only (that's easier than translating the document in the end). Take short notes only from the English texts, then make your own sentences (short ones if possible).

Structure and Content

Introduction: General information on the topic.

Give your listeners an introduction to the topic (some general information) and explain what exactly you are going to talk about in your presentation.

Actual Presentation

Subdivide your presentation into several sub-topics, e.g.: presentation on an event: history, present, special customs; presentation on a sport: history, rules, important events; presentation on a stay in an English speaking country: chronologically.

Conclusion

Find a good conclusion (otherwise it would look as if you simply stopped in the middle of your presentation). A good conclusion could be for example: How does the event influence our daily lives? How important is the event for you personally? What's your opinion about it?

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Useful words and phrases:

Introduction:

1.Good morning/afternoon/evening ladies and gentlemen ... . 2. My name is … I am … . 3.Today I would like to talk with you about…. My aim for today’s presentation is to give you information about … . 4. Please feel free to interrupt me if there are any questions. or If you have any questions, please feel free to ask me at the end of the presentation.

Presentation Structure:

First I would like to talk about … . Then I would like to take a look at … . Following that we should talk about … . Lastly we are going to discuss … .

I would like to talk to you today about … for … minutes. or We should be finished here today by … o’clock

How to draw attention of your listeners:

Now we will look at … . I’d like now to discuss … . Let’s now talk about … . Let’s now turn to … . Let’s move on to … .

That will bring us to our next point … . Moving on to our next point … . Firstly, secondly, thirdly, lastly … .

Conclusion:

I would just like to sum up the main points again … . So, in conclusion … .

Finally let me just sum up today’s main topics … .

Answering questions, explanations:

I’m sorry could you expand on that a little? Could you clarify your question for me? I’m sorry I don’t think I’ve understood your question; could you rephrase it for me? I think what you are asking is … .

If I’ve understood you correctly you are asking about … . So you are asking about … .

From my point of view, in my opinion/view, personally, apparently, it seems that, clearly, of course, obviously, to be honest/ frank, actually, frankly, especially, in particular, above all , I mean, after all, by the way, so, anyway, etc.

Exercise 1. Suzy Capra wants to make a good start to her presentation, so she has made a list of the things she wants to say. Unfortunately she has dropped all her language cards (a-j) on the floor. Help her to put them in the right order by match-

ing them with the cues (1-10).		a) I plan to show you some slides and a short
1	THANK audience for coming.
2	INTRODUCE myself.	video during my presentation.
3	Give JOB title.	b) So, first of all, let's take a look at ... .
4	Give TITLE of presentation.	c) I'm very grateful that you could all come today.
5	Give REASON.	d)I'm going to talk for ... .

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6	Give STRUCTURE.	e) If there is anything you would like to ask me,
7	Give LENGTH.	please would you wait until the end of the pre-
8	VISUAL AIDS I plan to use.	sentation.
9 No QUESTIONS until the end.		f) My name is ... .
10 START first part.		g) My talk will be in four main parts.
		h)The subject of my presentation today is ... .

i) I'm the ... .

j)I'm going to talk about this because .....

Exercise 2. Underline the correct words in this presentation about robotics (Business Grammar Builder, ex. 50)

First of all/After all, I'd like to thank Keiko Ishida for her kind words of introduction, and for inviting me here to speak to you this morning. The title of my talk is “The Age of the Robot”, and I'll be talking today about robotics, and anyway/in particular their commercial exploitation. Especially/Clearly there's huge interest in the subject, as can be seen by the number of people in the audience today, and this is not surprising as we predict that over the next decade robotics is going to be one of the world's fastest growing industries. To give an example/However, we predict that health-care robots in Japan alone will be a $1 billion market by 2012. They'll be present in hospitals and nursing homes, reminding patients to take medicines, delivering food trays, cleaning, supporting patients who have problems walking, and doing almost everything else except for/instead of peeling the grapes! As far as the general public is concerned/Concerning the general public, Sony Corporation thinks that the best place to launch the robot revolution is home entertainment, because singing and dancing robots don't do anything essential and it's OK if they make a mistake sometimes. Especially/Furthermore, home entertainment is likely to be the biggest market eventually/at last, with some households having two or three robots, just like they have PCs today. As a matter of fact/Moving on all the leading players such as/for example

Matsushita, NEC and Omron are investing tens of millions of dollars in the development of personal robots. I mean/As a result progress has been rapid, and scientists now understand the technology necessary for complex actions like walking on two feet without falling over. On the other hand/At the end, it's clear that the development of “robo sapiens” with something that approximates human intelligence will take longer, especially/or rather a lot longer. Nevertheless/In general it's clear that in terms of competition between countries Japan leads in robotics at the moment, although/apart from the Americans are trying hard to catch up. And Japan does urgently need a whole new area of products to sell to the world as profit margins in other areas of consumer electronics gets smaller. So, in fact/to sum up, I've tried to show you how I believe we're entering a new age, the age of the robot, and it's an age that's full of business opportunities.

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Conference

Useful words and phrases:

Greeting:

–Good morning, I am … . President of … and I want to thank you all for joining us here today for the 2009 … Conference

–Good morning. Welcome, everyone. to open the … conference today, we are privileged to welcome…

–Good morning, ladies and gentlemen. My name … I’m the … It gives me great pleasure to open the plenary session of the … You all have the agenda before you. Before I address the agenda, I just want to say …

–Good morning, ladies and gentlemen. I want to welcome you this morning, on behalf of the …, to what is (the first of a series of consultative meetings) we’re having on … issues that we are working on … . We, structurally, this morning, will have a couple of people address you in the beginning to talk a little bit about …, and we’ll have plenty of time for discussion. As I indicated, we’re going to have a series of these discussions dealing with different sectors over the next several weeks. If you go to our website, you will find most of that information there about the particular dates, and if you do have interest in other meetings, we will be taking reservations four days in advance of the meetings as they are listed. And the list may change as our activities change, so just keep referring to those dates and times.

Introducing participants:

–With that I will hand over to …, the President of …, who wants to add his words of welcome to you all

–As you know, the two gentlemen who will be speaking to you today are two of the leading sociologists and political scientists thinking about this subject of the … . We are delighted to have … and … with us

–Ladies and gentlemen, we’re ready to proceed to our next presentation, to be given by …

Conclusion:

–On that note, we’re going to end the question period (our conference) etc.

Exercise 1. Complete this dialogue by putting each of the verbs in brackets

into the correct form of the present simple or present continuous.

Matt: (1) … (you/look) for someone?

Jennifer: Yes, I (2) … (need) to speak to Kim Bryant but she isn't in her office.

(3) … (you/know) where she is?

Matt: Oh, I'm sorry, she isn't here today. She (4) … (work) at home trying to finish an urgent report. I (5) … (think) she'll be back at her desk tomorrow. Perhaps I can help you?

Jennifer: Oh, thanks. I (6) … (work) for Pritchard Evans. We (7) … (organise) corporate hospitality ...

Matt: Oh, yes.

Jennifer: Well, Kim Bryant contacted us last week. Apparently you (8) … (expect) a visit by a Korean trade delegation next month.

Matt: Yes, that's right.

Jennifer: Kim asked me to call in and give her some information on our service. Um, I (9) … (have) a list of suggestions with me. It (10) … (give) you information on

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where you could take your visitors, and details of extra services that we can offer, like our pick-up service from the hotel in a chauffeur-driven limousine.

Matt: Well, that sounds great. I'm sure Kim would be really interested to see this. Jennifer: How long (11) …? (your visitors/stay)?

Matt: Oh, I'm sorry, I (12) … (not/know) exactly. You really need to speak to Kim, she (13) … (deal) with this conference. I'll tell her to give you a ring tomorrow. What's the best time to call?

Jennifer: I (14) … (not/work) in the office in the mornings … anytime after two. Or she can call me on my mobile, on 0777...

Correspondence, Communication, Business Documents

Exercise 1. Match the document extracts with the correct terms.

agenda	invoice	memo
order form	annual report	letter
minutes	sales report	contract
mailshot	newsletter	user’s guide

a)You can use toolbars for quick access to commonly used commands and tools. When you first start the software, the Standard and Formatting toolbars are displayed just below the menu bar and the Drawing toolbar is displayed vertically on the left side of the window.

b)Dear Ms Brown,

With reference to your recent call, please note that the goods you wish to order are currently out of stock.

c)To: All employees in H section From: GBH

Subject: Restroom facilities for H section staff Date: 28 July

It has recently come to my notice that a number of employees in H section ...

d)Power Enterprises UK Celebrates its Move to Frisbee House

Power Enterprises UK has just celebrated its move to new premises at Frisbee House, a beautiful listed building at the heart of the historic centre of Bristol and just a few minutes' walk from ...

e)4 It was agreed that departmental running costs must be cut by 10%. Andrew will present his proposal at the next meeting.

5 Martha's presentation ceremony will be on 9 November. Everyone will attend. 6 The next departmental meeting will be on ... .

f)All prices are inclusive of VAT, postage and packing. If you wish to pay by Visa or American Express card, please complete the form at the bottom of the page. If you are not entirely satisfied with your goods, we shall be happy to … .