Business communication at the hotel
Read the words and phrases below. Can you add anything else?
To book, credit card, cash, lobby, a porter, baggage/luggage, reception, a receptionist, room service, tip, to check in, to check out, a single room, a twin bedroom, a double room, apartments, en suite bathroom, to fill in a registration form, B&B, self catering. |
Very often the word ‘en suite’is used instead of ‘room’.
en suite[ˌɑːn'swiːt] – (French) as part of a set; forming a unit – суміжний e.g. a hotel room with bathroom en suite
Single ensuite. This room has 1 single bed and accommodates 1 person.
Double ensuite. This room has 1 double bed and accommodates 2 persons.
Twin ensuite. This room has 2 separate beds and accommodates 2 persons.
Ex.1. Match the pictures with the words from the box.
reception, a single room, conference hall, apartments, a twin bedroom, restaurant, lobby, double bedroom |
1. 2.
3. 4.
5
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6.
7. 8.
Ex.2. When you are staying in a hotel in an English-speaking country, you're likely to hear some of these dialogues.
In pairs read the following situations.
Situation 1
(R = receptionist, M= Michael, J = Jennifer)
R: Good morning. Can I help you?
M: Good morning. We have a reservation for two rooms booked for us, in the names of Michael McGregor and Jennifer Hunter.
R: Umm, just a moment. Yes, two single rooms with en-suite bathrooms?
M: That's right. We're attending the 'Big Fish Games' conference. Does that mean we get a discount?
R: Yes. We are one of the conference partner hotels, so there is a five per cent discount. Is it for ten days? Is that right?
J: Yes, until the twentieth. That's ten days.
R: Good.
R: Right then. You'll need to fill in a registration form. You can settle the account by card or cash, or cheque, as you wish.
T: OK, thanks.
R: Right. You, Ms. Hunter, are in room 205 and you, Mr. McGregor, are in room 209. If you take the lift over there to the second floor the porter will accompany you with the luggage.
M: Thank you very much.
R: Have a good day!
Situation 2.
R: Good morning. Can I help you?
M: Good morning. I think there should be two rooms booked for us? In the names of Michael McGregor and Jennifer Hunter.
R: Umm, just a moment.
M: We're attending the 'Big Fish Games' conference.
R: Well sir, I'm afraid you have nothing booked. All I have left are two small rooms at the front of the hotel. They will be a bit noisy I'm afraid, as there is a pub opposite.
M: What? That's terrible! How did that happen? What do you want to do, Jennifer? Should we find somewhere else?
J: Well, I suppose we have no choice, really. It's too late to find another hotel now. We'll just have to take them.
R: Fine. I'm very sorry about that.
R: Right, so that's all booked now. Can you sign a credit card voucher?
M: OK. Oh no, I can’t find my card. And where's my wallet?
J: Did you leave it somewhere? In the taxi?
M: Oh no! I think I did, I left my wallet in the taxi. I put it on the seat when we got in. Oh what a disaster!
R: Not to worry sir. We'll help you with that. I'll have phone the taxi company to see if they found any wallet.
M. I can't thank you enough. You have been most helpful.