Деловой иностранный язык Методические указания и контрольные задания. Для студентов ЗФ. Специализация ОПУВТ

Одобрено и рекомендовано к изданию Учебно-методическим советом Университета

ДЕЛОВОЙ ИНОСТРАННЫЙ ЯЗЫК: методические указания и контрольные задания /Университет ГА. С-Петербург, 2014

Издаются в соответствии с программой дисциплины «Иностранный язык» Предназначены для студентов 2 курса ЗФ специализации ОПУВТ.

Составитель К.М. Суворина, канд. филол. наук, проф Рецензент Т.В. Добрунова, канд. филол. наук, проф

МЕТОДИЧЕСКИЕ УКАЗАНИЯ

1.Данное контрольное задание имеет 5 вариантов. Студент должен выполнить один из этих вариантов в соответствии с последней цифрой своего шифра.

Последняя цифра шифра студента	Номер варианта задания
1 и 2	1
3 и 4	2
5 и 6	3
7 и 8	4
9 и 10	5

2.Контрольное задание должно быть написано четко, аккуратно. Необходимо оставлять поля для замечаний и рекомендаций рецензента.

3.К зачету или экзамену допускаются студенты, выполнившие контрольное задание в соответствии с учебным графиком.

4.Для сдачи зачета или экзамена студент должен: а) прочитать и перевести текст б) выполнить лексические задания по тексту в) ответить на вопросы по тексту

Вариант 1

Read and give the written translation of the text

Airline passenger service can also be divided into scheduled and non-scheduled flights. A scheduled flight leaves at the same time on the same day to the same destination. The scheduled for the flight is published by the airline in its timetable. The passenger can make a reservation in advance for a scheduled flight with the reasonable expectation that the flight will leave at a certain time and go to a certain place regardless of the number of passengers who have tickets for the flight. Many scheduled flights often carry only a small number of passengers.

A non-scheduled flight, on the other hand, depends on the availability of passengers and aircraft. It is more or less the air version of taxi or rent-a-car service. It takes passengers where they want to go at a time that is convenient for them, as long as a plane is available. Non-scheduled flights may carry only a few passengers in a small plane, or they may carry hundreds of people on a jumbo jet. These latter flights are often called charters. Charters are especially popular with groups on vacation since they usually cost much less than scheduled flights on the same routes.

Scheduled airlines often provide non-scheduled services – particularly charter flights – during the tourist season. Occasionally, they also provide extra sections of scheduled flights at times when travel over a particular route is especially heavy – during a holiday weekend, for example. An extra section of course depends on the availability of aircraft.

On the flight itself, there is usually a distinction between first class and economy, which was formerly known as tourist class. The first class passenger has more space and receives more in-flight service.

Tasks

1.Answer the following questions

1.What is scheduled flight?

2.Do scheduled flights depend on the number of passengers who have bought the ticket?

3.What is non-scheduled flight?

4.Why and when are charter flights especially popular?

5.What classes of service do airline offer?

2.Give antonyms to the following words

Scheduled; a small plane; leave; a great number of; less

Give synonyms to the following words

Timetable; charter; in advance; destination; service

Вариант 2

Read and give the written translation of the text

The airport

All airports that handle flights are both similar to and different from each other. They are similar in that they must have certain minimum facilities: a runway, some sort of passenger area, and space for whatever technical services are necessary. There are still many airports served by only a few flights a week that have little more than these essentials. At the other end of the scale are huge international airports – Kennedy in New York, Schipohl in Amsterdam, Orly in Paris – that cover hundreds of acres of ground and offer a large and often confusing variety of services.

Almost all airports have one thing in common – they are at some distance from the city that they serve. Getting to the airport usually takes anywhere from a few minutes to an hour or more. How to get to or from the airport is a question that ticket and reservations agents are frequently asked. The agent should certainly have this information; he should also be able to direct passengers to the other principal airports that are served by his airline. The various manuals that the agent uses give at least a minimum of information about ground transportation to the airport and the time it will take to get to or from the airport.

Other than private automobiles, the passenger can get to most airports by public transportation – buses, subways, and taxis. Buses and subways are usually inconvenient, especially for a passenger burdened with a load of baggage; taxis are often expensive. Therefore, many airlines have special bus or limousine service to carry the passengers to the airport.

Tasks

1Answer the following questions

1.What are airports similar in?

2.What thing do almost all airports have in common?

3.How long does getting to the airport usually take?

4.Who provides passengers information about ground transportation to the airport?

5.By what public transportation can the passenger get to most airports?

2 Give antonyms to the following words

Similar; minimum; common; convenient; expensive

Give synonyms to the following words

Similar; very big; frequently; loaded with baggage; carry passengers

Вариант 3

Read and give the written translation of the text

One of the most common complaints against the airlines concerns confusion and difficulty in the check-in and boarding procedures. The agents involved – the reservations and ticket agents and the passenger service agents at the check-in counter and the departure gate – must do everything possible to give the passenger correct information and smooth service. As airports have grown larger and more complex, confusion has also grown; and it is the responsibility of the airline employees to prevent it. If, for instance, a passenger is sent directly to the departure gate when he must check in at the airline counter, he is not going to be happy, especially if it involves a long walk with heavy baggage. Or if the passenger pays a lot of money to take taxi to the airport when limousine or bus service is available for a fraction of the amount, he will not be very pleased either. Situations of this kind can be prevented by making sure that the passenger has reliable information.

Many of the problems that passengers have at the airport are compounded by faulty public address systems. Sometimes the passengers cannot hear them because of the volume noise; at many airports they are not connected in restaurants and bars. Some airports have installed visual aids to replace or supplement the public address systems. In the main lounge at Orly in Paris, for example, a huge board shows the status of all flights, both outgoing and incoming. At other airports, closed circuit television sets give whatever the flight is boarding at the moment, and the flight is on time or will be delayed.

1Answer the following questions

1.What is one of the most common complaints against the airlines?

2.Why has confusion grown?

3.How can confusions be prevented?

4.What is the function of a public address system?

5.What visual aids can show the status of all the flights?

2Give antonyms to the following words

Smooth; correct; outgoing; the flight is on time; possible

Give synonyms to the following words

For instance; straight; very pleased; grow larger; much money

Вариант 4

Read and give the written translation of the text

Most of the airlines have special categories of passengers who receive special attention. These include such passengers as:

1.Celebrities and other important people. The term VIP is often used for these passengers. Many airports have special facilities where they can wait for outgoing flights.

2.Handicapped or ill passengers. Wheelchairs, ambulance, and special seating arrangements can be provided. Use of an ambulance, incidentally would normally be at passenger’s own expense.

3.Infants or unaccompanied children. Special facilities are usually available for infants. Unaccompanied children usually receive help from a passenger service agent.

4.Passengers who require special food. If the passenger notifies the airline in advance, arrangements can be made for him to receive special food.

5.Passengers with language problems. The airline will attempt to have an agent on hand at the airport to help such passengers with the departure and arrival formalities.

6.Passengers on diverted flights. When weather forces an airport to close, flights may be diverted to another airport. The airline must either provide hotel accommodations until the flight can proceed to its scheduled destination or must provide alternate transportation by ground.

7.Passengers making direct connections. At many airports passenger service agents help such passengers to check in for the connecting flight.

Still another type of departing passenger is the standby. This is a passenger who

does not have a confirmed reservation on the departing flight and is traveling on a space-available basis; that is, if a seat remains unsold when the plane is ready to leave, he can purchase a ticket for the flight at the last minute.

1Answer the following questions

1.What does VIP mean?

2.What can be provided for handicapped passengers?

3.Who helps unaccompanied children to travel?

4.Why may flights be diverted to another airport?

5.What is a standby passenger?

2Give antonyms to the following words

Outgoing flight; accompanied; departure; to close; sold

Give synonyms to the following words

Disabled passenger; departing flight; the plane is ready to leave; final point of travel; obtain alternation

Вариант 5

Read and give the written translation of the text

The arriving passenger on a domestic flight claims his baggage and then is free to leave the airport. Again, this is not a case for the arriving international passenger. Almost all countries have at least three formalities through which the passenger must pass. They include passport and visa control, health control, and customs inspection of the passenger’s baggage. Not until the passenger has cleared all of these is he legally free to enter the country to which he is travelling. Almost all countries also have forms of one sort or another that the passenger must fill out. This is usually done on the plane before it lands. The most customary of these forms would be the disembarkation card – similar to the embarkation card that the passenger usually fills out on the departure – and a customs declaration.

Even so, it is fair to say that the formalities for the arriving passenger will be quite confusing to him. In this day of jumbo jets which can carry 300 or more passengers on a single flight, the airport facilities often seem inadequate to handle such a flood of people. There never appear to be enough passport and customs officials; there are not enough porters to help with heavy bags; and it is difficult to find someone to answer questions. Added to all this, some passengers will be tired after a long flight and others will have language problems. When several flights arrive at an airport within a few minutes of each other, the arriving passenger may have to spend an hour or more lining up for passport control and baggage inspection before he is finally free to leave the airport.

1Answer the following questions

1.What formalities are available for arriving international passengers?

2.What do these formalities include?

3.When is a passenger legally free to enter the country?

4.What is the situation like in this day of jumbo jet?

5.How much time may a passenger spend lining up for passport control?

2Give antonyms to the following words

Arriving passenger; domestic flight; difficult; disembarkation; inadequate

Give synonyms to the following words

Pass through formalities; not enough; a huge plane; lining up; fatigued