9. The role of the chairperson: name their functions.

The Chairperson is the public representative of the Committee to the community. The Chairperson should be aware of and sign all documents that set out policy or have financial implications for the group.

Before a Committee or General Meeting:

• consult beforehand with the Secretary on all the business to be discussed at meetings

• supervise and to prepare, together with the Secretary, the agenda for the meeting

• check that all reports etc which should accompany the agenda and minutes are sent out to members in sufficient time before the meeting

• check the minutes of the previous meeting and sign for accuracy

• be acquainted with any reports, correspondence, business etc, which is to be presented the meeting

• work with the Secretary to ensure that tasks which were to be completed between meetings are completed.

During the meeting

• open the meeting,

• check for quorum,

• conduct the business of the meeting and according to the order of the agenda paper unless it is altered with the consent of the meeting

• confine discussion to the item actually before the meeting and to see that it is dealt with and settled before passing on to the next,

• allow free and, if necessary, formal debate,

• give all those wishing to speak an opportunity to do so, to see that their remarks are addressed to the Chair and to allow no private discussion or personal matter to be introduced in a negative way,

• say who is to speak, if two people should speak at the same time - The Chairperson's decision on such points is final,

• make every effort to let any meeting over:which she/he presides understand the reasons for and purpose of his/her rulings,

• close the meeting when all matters are attended to.

10. What are the advantages and disadvantages of working in a call centre?

Advantages

Above all of its benefits, the pay is something that can be considered as the obvious advantage that anyone can go for. The salaries for newbie usually start at five figures. Those who already have experience get a greater deal of salaries depending on the duration of their cumulative working history. The highest pays are received by those employees who have supervisory or managerial posts. Besides the basic salary that a call center agent can have, one can also earn more through night differential pays that are given whenever he is assigned on the night shift. For those who are taking inbound or outbound calls, they can gain commissions through their sales as well.

Another advantage of being in the call center industry is the benefit package that you can get as an employee. Normally, there are HMO coverages that cater not only to the medical needs of the employee himself but also to his beneficiaries. In addition, given also are allowances for rice or meal, transportation, and even gas for some.

Disadvantages

Of course, there are disadvantages on working in such environment. Being in a call center company means you have to condition your body to be able to survive the constantly changing time schedules which are typically graveyard. If your body clock cannot be well adjusted, sickness can come your way and affect your job performance. Also, working while the rest of the city is sleeping is tantamount to dealing with lack of social interaction and running of morning errands.

Above all of the cons is the stress that you can get every time you answer calls. The nature of this kind of job tells us that one must have patience and focus when dealing with callers, otherwise you can gain markdowns that must be avoided.

If you are thinking of applying for a call center representative position, remember that it is best to weigh its pros and cons so that you can have the best decision for your life. The call center industry will surely pave its way on bringing more Filipinos closer to the competitive world of business communications and you can be a part of it.