- •Unit 1. Making contacts reading
- •I. Before reading the text learn the following the words.
- •Telephoning across cultures
- •II. Answer the following questions.
- •Discussion
- •I. Meeting people
- •I. Here are the words and phrases which are commonly used when we meet
- •Greetings
- •Farewells
- •Thanks and possible answers
- •First words
- •Ending the small talk
- •II. Now make the telephone call yourself, using the words above. Try not to use the notes.
- •III. It is not always possible to follow your original plans. You, or your contact, may want to change an appointment. Study the expressions below.
- •III. The telephone
- •I. This datafile gives you many of the terms and phrases commonly used in making telephone calls.
- •II. After studying the text and the datafile above, decide if the information below is true or false.
- •III. Insert the missing word.
- •IV. Choose the best answer for the phrase:
- •IV. Using the words and expressions you have studied try to explain the system of telephone dialing in our country.
- •II. Answer the following questions.
- •I. You are in London and you want to buy a ticket for Glasgow. Complete the dialogue.
- •II. On the plane.
- •III. At the airport.
- •I. Learn the words you may need for your flight.
- •II. Read the following dialogue. Work in pairs.
- •III. Complete the dialogue using the words you have studied.
- •IV. Use have to and some of the terms from exercise I to complete the following sentences.
- •V. Here are the phrases and questions which you may be asked when you have to pass through the Customs.
- •VI. Complete the dialogue. Work in pairs.
- •VII. Now, it’s your turn to go through the Customs. Make the dialogue. Unit 3. Meetings. Negotiations. Deals. Reading
- •I. Before reading the text find the meaning of the words below in the dictionary. Learn them by heart.
- •II. Answer the following questions.
- •IV. Read and translate the dialogue “Structure and functions of a bank”
- •Discussion meetings. Negotiations. Deals
- •III. Negotiations
- •I. Dr. Smith is holding a two-day seminar on negotiating techniques. At the end of the first morning he gives the group his ten rules for negotiating. Here they are.
- •II. Read Dr. Smith’s rules and then look at the remarks in list a. These remarks are not good for negotiating. Instead, use phrase from list b.
- •V. Complete the questionnaire to find out if you are a good negotiator?
- •IV. Deals
- •I. The words below show some of the most common uses of the word deal.
- •II. Complete these sentences using each of the phrases above in the appropriate form.
- •Unit 4. Company structure reading
- •I. Before reading the text find the meaning of the words below in the dictionary. Learn them by heart.
- •Company structure
- •II. Answer the following questions.
- •Discussion the inner structure of a company
- •II. Using the information above answer the following questions.
- •III. Give your view on features listed below. Which of them are the most important for the manager? Which ones are not so essential?
- •IV. Read the text about mts Systems Corporation and complete the following “fact file” organisation chart below.
- •V. Now read the text again and complete the organisation chart
- •VI. Circle the word that does not belong in each horizontal group.
- •Marketing
- •II. Answer the following questions.
- •III. Read Mr. Lopez presentation.
- •IV. Below are some notes made by one of the colleagues of Mr. Lopez , some of them should be corrected. Write true or false against each statement.
- •V. Before reading the text, discuss these questions. Then read the text.
- •Zumo – creating a global brand.
- •Unit 6. Advertising reading
- •Advertising
- •II: Sort out the most important information from the text and retell it.
- •Sacrilege
- •V. Find words or expressions in the text which correspond to the following definitions.
- •Discussion
- •Focus Advertising
- •Writing
- •Unit 7. Money reading
- •I. Before reading the text learn the following words.
- •The dollar
- •The pound
- •II. Answer the following questions:
- •Discussion
- •You and your money
- •I. Do the quiz individually. Then compare answers with a partner.
- •II. Translate the following phrases:
- •III. In your opinion, which of the following give the best return on your money? Which are very risky? Which are less risky?
- •I. Work in three groups. Each group reads a different text: either The South Sea Bubble or Tulipomania or The Wall Street Crash. Make notes on the key points. The south sea bubble
- •Tulipomania
- •The wall street crash
- •II. Form new groups of three people, each of whom has read a different text. Exchange information and complete the chart below.
- •III. Discuss these questions.
- •IV. Work in groups. Find words or phrases in the texts which are similar in meaning to the definitions below. The first group to finish is the winner.
- •Angel investment
- •1. The Business
- •Writing
- •Unit 8. Employment reading
- •I. Before reading the text learn the following words.
- •How to select the best candidates - and avoid the worst
- •II. Answer the following questions.
- •III. In another part of the article (not included here), the writer suggests that selectors should look for three qualities:
- •Discussion
- •Job interview. Dialogue
- •I. Read and translate the dialogue:
- •II. In pairs, make conversations using the prompts below.
- •II. Discuss these questions.
- •III. Match the adjectives in column a to the nouns in column b. Make six word partnerships.
- •IV. Now complete these sentences with word partnerships from the list.
- •Writing
- •II. Write your own letter of application in reply to the following advertisement:
- •Unit 9. Cultures in business reading
- •I. Before reading the text learn the following words.
- •The impact of culture on business
- •I. Which do you think of the three statements (a, b, or c) given below the extract offers the most accurate summary.
- •II. Read the text again. Identify the following:
- •Ian Hamilton Fazey examines a ten-point guide to doing export business in Japan.
- •Discussion
- •Visitors from china
- •Writing
- •Differences between British and American Letters
- •Discussion
- •II. Put an f for formal and an I for informal language. Give reasons.
- •III. Read the two models and find out which model:
- •IV. Match these phrases with the types of letters. Give more opening phrases and endings for each type of letter.
- •VI. Read the following questions and identify the type and style of each letter. Then write any two of them. Write your answer in the appropriate style, using 120-180 words. Do not include addresses.
- •Writing
- •II. Read the instructions below and write a reply including all the information given.
- •Additional information the layout of letters
- •Additional reading the scope of economics
- •How to study economics?
- •Employment
- •Minimum wage
- •Types of inflation
- •Competition
- •Money illusion
- •Money supply
- •Fiscal policy
- •Foreign direct investment
- •Free trade
- •Globalisation
- •Taxation
- •An advertisement for the new ford puma
- •Eye contact
- •Letters and documents
- •Contents
II. Answer the following questions.
1) What were the first banks aimed at?
2) Why do many banks enter new areas of business? What are these areas?
3) What forms of banks do you know?
4) What do commercial banks deal with?
5) In what ways can you borrow money nowadays?
III. Sort out the most important information from the text and retell it.
IV. Read and translate the dialogue “Structure and functions of a bank”
Retell it in indirect speech.
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A: B:
A: B: A: B: A:
B:
A: B:
A: B:
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Who really owns the bank? The stockholders own it. In the beginning, they put up the necessary capital and were granted a charter from the government. Are the members of the board of directors stockholders? Oh, yes. They're chosen by the other stockholders to operate the bank. And the board hires the president and the vice-president to manage it. That's right. Along with the cashier, the tellers and the clerical workers. I guess most of your work has to do with checking and savings accounts and making loans. Yes. But we invest money too. Planning the bank's investments is also very important. Do you divide all the profits among the stockholders? Not all of them. The stockholders receive regular dividends. But some of our earnings are held in reserve accounts. I suppose that would be necessary. Here's a copy of our last published statement. You see the reserves are shown here as surplus and undivided profits.
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Discussion meetings. Negotiations. Deals
Arranging a meeting
Look at this telephone call from the sales representative to a potential new customer. Try to guess the words missing from the conversation. If you cannot guess, select the missing word from the list that follows the dialogue.
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Jackson: Gray:
Jackson: Gray:
Jackson: Gray: Jackson:
Gray:
Jackson: Gray:
Jackson:
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Hello, Jackson is speaking. Good morning, Mr Jackson, this is Mike Gray from Multiscan Industries . Er, yes, what can I____________for you? Well, as you probably know, we are____________a new____________of high-performance microprocessors. I am going to be visiting your__________ next week and I wondered if you would be__________in discussing these new____________and perhaps having a____________? M-m-m, yes, I would certainly be interested . .. Good, would Wednesday morning be____________? Ah, Wednesday is a bit____________; I'm tied up all day. How about Thursday? Thursday would be fine. Can you let me have an hour or so ___________ in the afternoon? Yes, I think that would be possible. Say, four o'clock? Excellent, well, I'll look__________ to seeing you on Thursday then. Goodbye. Goodbye.
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convenient models interested do office
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introducing sometime difficult demonstration range forward
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Getting a meeting under way
When you take part in a meeting you can use some useful phrases
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Opening a meeting. Right then Right, can we start? Ladies and Gentlemen, are we ready to begin? Ok then, perhaps we could make a start? If everybody is ready, maybe we could make a start? Directing attention. Let’s get straight down to business Shall we get down to business? Let’s get the meeting underway. Inviting someone to state their position. Would you like to start, John? Could I ask for your comments first? Could I ask you for your view on this matter? What are your first impressions of the new proposals? Making suggestion. Couldn’t we make a better offer? Why don’t we . . . ? I think we should . . . What about . . . ? Let’s consider . . . Maybe it would be a good idea . . . ? Have you thought about . . . ? What do you think of . . . ?
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Hesitating. Oh, let me think for a moment. Well now . . . I’m glad you asked me that . . . I’ve no idea. I’m afraid I can’t answer that I’ll need some time to think about it Interrupting. Do you mind if I just interrupt? Could I say something on that point? May I add something to that? Excuse me, but could I just say something? Agreeing. I absolutely agree. You are right (of course). Yes indeed! I quite agree with you. Exactly. That’s true. That’s a wonderful idea. Disagreeing. Are you sure? I don’t think I really like the idea. No, I disagree.
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