HOTEL

HOTEL

Topical Vocabulary

receptionist администратор

chambermaid / maid горничная

bellboy коридорный

hotel clerk служащий гостиницы

Where is the manager? Где менеджер?

lobby холл

single room одноместный номер

double room двухместный номер

an en suite номер люкс

twin-bedded double room номер на двоих с двумя кроватями

room with private bathroom номер с ванной комнатой

with a view of the sea (mountains, park) с видом на море (горы, парк)

board = bed and breakfast пансион = кровать и завтрак

English breakfast (full) английский завтрак (плотный)

continental breakfast (light) континентальный завтрак (легкий)

I need a room. Мне нужен номер.

How much is the room per night? Сколько стоит номер в сутки?

Is meal included? Питание включается в счет?

That’s too expensive. Это слишком дорого.

This price suits me. Эта цена меня устраивает.

reasonable prices доступные цены

Do you have anything cheaper? Что-нибудь подешевле есть?

Shall I pay in advance or when I leave? Оплата вперед или при отъезде?

to make reservation бронировать номер

to confirm reservation подтверждать бронь

I have a reservation. / I have booked a room. Я забронировал номер.

Please, reserve a room at this hotel for … days. Пожалуйста, закажите номер в этой

гостинице на … дней.

How long will you be staying with us? На какой срок Вы у нас

остановитесь?

I will stay overnight (for three days) Я остановлюсь только на ночь.

(на три дня)

Here’s a registration form. Вот регистрационный бланк.

Fill in, please. Заполните, пожалуйста.

Please, help me fill in this form. Помогите мне, пожалуйста,

заполнить этот бланк

Here’s your key. Вот Ваши ключи.

Please, take my things to my room. Пожалуйста, отнесите мои вещи

в номер.

I’m checking out tonight. Я выезжаю сегодня вечером.

Where can I pay the bill? Где можно заплатить по счету?

Please have my bill ready. Подготовьте, пожалуйста, мой счет.

I enjoyed my stay here. Мне у вас понравилось.

Hope to visit you again. Надеюсь, что приеду еще.

Thank you for a pleasant stay. Спасибо, здесь было очень приятно.

1. Insert the vowels in the words and read the sentences.

1. My m…th…r’s …n th… t…l…ph…n… .

2. L… …k …t th… …x…rc…s…s …n p…g… …. …ght… …n.

3. G…t th… n…wsp…p…r, pl… …s… .

4. Th… …r c…r’s v…r… c…mf…rt…bl… .

5. Th… v… …w fr…m my r… …m …s v…r… n…c… .

6. …nn… …sn’t h…pp… …t h…r h…t…l.

7. S… … y… …. th…s …ft…rn… …n …t f…v… …’cl…ck.

2. Read and translate the dialogues into Russian. Act them out.

I.

Receptionist: Good morning. Can I help you?

Mr. Smith: Good morning. I’d like a single room, please.

Receptionist: Have you booked a room?

Mr. Smith: No, I’m afraid not.

Receptionist: How long are you going to stay?

Mr. Smith: At least a week – possibly longer.

Receptionist: Just a minute. I’ll see what we have, sir. We’re very full at present. Now let me

see. Yes, I can offer you a room on the first floor.

Mr. Smith: I’ll have it.

Receptionist: Fill in the form, please.

Mr. Smith: Here you are. What about my luggage?

Receptionist: The porter will take your cases up immediately.

Mr. Smith: Thank you.

Receptionist: Here’s the key.

II.

Receptionist: “Southern Star” Hotel. Good morning.

Thomas: Hello. My name’s Thomas Miller.

Receptionist: Yes. How can I help you?

Thomas: Last week I booked a room from the 5^th to the 8^th of November, and you

confirmed the reservation by fax.

Receptionist: Oh, yes. Mr. Miller. I remember.

Thomas: I’d like to book a single room, for a colleague, for the 6^th of November.

Receptionist: Let me see. Oh, I’m very sorry, Mr. Miller, but the hotel is full on the 6^th of

November because of the conference, you see.

Thomas: Oh, what a pity.

Receptionist: You could try other hotels in the city.

Thomas: Yes, I’ll do that. Thank you for your help. Good-bye.

Receptionist: We look forward to seeing you on the 5^th of November, Mr. Miller. Good-bye.

III.

• Hello. Can I help you?

• Hello. We need a double room for three nights.

• Yes, we have two double rooms, on the 11^th and the 15^th floor, facing the yard. Which one would you prefer?

• It’s all the same with me. Maybe, my wife would like to choose. What do you think, darling?

• 11^th sounds okay with me, if you don’t mind.

• Sure. Then let it be on the 11^th floor.

• All right. Will you, please fill out these forms?

• Certainly.

• How long are you going to stay here?

• About a week or so.

• Fine. The bellboy will show you to your room. Here are the keys. Don’t worry about the suitcases. Leave them in the lobby. The porter will help with the luggage.

3. Fill in the blanks with the missing remarks.

1. Have you got any vacant rooms? - ……………………………………………………………

2. How much is it? - ……………………………………………………………………………..

3. Well, the price is reasonable, I think. - ………………………………………………………

4. What should I do with this form? - …………………………………………………………...

5. My name is Oleg Marchenko. I believe you have a room for me. - ………………………….

6. Is there a shower? - …………………………………………………………………………...

7. Get my bill ready. I’m leaving in two hours. - ……………………………………………….

8. Can I have breakfast in my room? - …………………………………………………………..

4. Think over the questions to which the following sentences are the answers.

1. ……………………….. ? - Single or double?

2. ……………………….. ? - I sent you a cable: Please, reserve two single rooms for the 27^th.

3. …………………….…. ? - For about five days.

4. ……………………….. ? - Certainly. The bellboy will help you with your luggage.

5. ……………………….. ? - The lift is around the corner.

6. ……………………….. ? - You may order you breakfast by phone.

7. ……………………….. ? - Dinner is from 6 to 7.

8. ……………………….. ? - The room must be vacated in two hours.

5. Answer the questions.

1. Where do people usually stay when they come to a town in which they don’t live?

2. Have you ever put up at the hotel?

3. Which hotel in your town would you recommend to your friend?

4. Why is it good to reserve rooms in advance? In what way can you do it?

5. What are the visitors required to do when they check in (check out)?

6. What services does a guest get at a modern hotel?

7. Can meals be served in the room?

8. What is meant by “bed and breakfast”?

9. What are the duties of the manager (receptionist, maid, bellboy, porter)?

10. What can you say about our new hotels?

6. Answer the receptionist’s questions.

1. Will this room suit you, sir?

2. Will you have lunch just now, madam, or would you like to have a rest first?

3. May I ask you, sir, how many days are you planning to stay with us?

4. Would you like your meals served in your room or would you rather come to the restaurant?

5. Have you rung, sir? Anything wrong?

6. I’m afraid we’re packed full. Will a room without a shower and a telephone be all right?

7. Agree or disagree with the following.

1. When you leave the hotel you must pay the hotel bill.

2. When you travel in summer it is best to reserve rooms in advance.

3. The porter is the person who keeps the rooms in order.

4. If the guest wants his breakfast in his room, the reception clerk will bring it to him.

5. The guest must leave the key at the desk when going out.

6. Suites are usually the cheapest rooms in hotels.

7. Nowadays a TV and the Internet are usually found in each room.

8. The maid must do the room every day.

8. Give the correct present tense form of the verb in brackets.

1. He usually (stay) in this hotel. 2. She (work) as a receptionist in a hotel. 3. They (prefer) to have breakfast in their room. 4. Mr. Reeves (have) a reservation in “Savoy”. 5. Each room (have) air-conditioning. 6. The desk clerk (give) you a key. 7. The guests usually (check out) in the morning. 8. The porter (call) a taxi. 9. Mr. and Mrs. Dane often (put up) at this hotel. 10. They (charge) reasonable prices. 11. The maid (clean) the rooms every day. 12. He never (tip) anyone. 13. Our hotel (have) all modern conveniences. 14. When I’m on business trip I usually (stay) at this hotel.

9. Complete the following sentences with the appropriate word.

1. A hotel worker who stands by the door and helps the visitors to get out of the car is called __________ .

2. A hotel worker who receives new guests and gives them a room is called __________ .

3. A hotel worker who keeps the rooms in order is called __________ .

4. A hotel worker who receives and gives the keys is called __________ .

10. Contradict the following statements. Use the contracted forms.

1. The guests pay per day. 2. I leave the key at the reception desk. 3. I want my bill ready at 8 a.m. 4. My room faces the yard. 5. The shower is out of order. 6. She eats lunch at the cafeteria every day. 7. The receptionist speaks English very well. 8. The manager solves all the problems. 9. They live in a double room. 10. It is a reasonable price for such a room.

11. We always fill in the form when we check in. 12. This room has a bath and a shower.

13. The hotel is full. 14. We enjoyed staying here greatly. 15. Your room is on the 14^th floor.

11. Put the lines of the dialogue in the correct order.

__ Certainly. A single room or a double?

__ Just this one bag.

__ Yes, sure. Do you want my address too?

__ Here’s your key. Your room is number 311. I hope you’ll enjoy your stay.

__ Single, please.

1_ Good evening. Can I help you?

__ A shower. How much is the room?

__ Yes, please. Could I have a room for the night?

__ No, thanks. Just breakfast. Can I pay by credit card?

__ Yes, of course. We take Visa and Access. Could you sign the register, please?

__ No, just a signature. Do you have any luggage?

__ Would you like a room with a shower or a bath?

__ 72$ for the room and breakfast. Would you like an evening meal?

14_ Thanks.

12. a) Look at the information about the two hotels. Write five sentences about the hotels using the comparative forms of the adjectives in the box.

e.g. good - The Ritz is a better hotel than The Strand.

big expensive near far modern

	The Strand	The Ritz
Number of stars		
Number of rooms	102	55
Price	₤56 - ₤80	₤90 - ₤110
How many minutes to the sea?	10 minutes	15 minutes
How many minutes to the town centre?	20 minutes	8 minutes
Old or new?	New - 1990	Old - 1870

b) Look at the information about The Star Hotel. Write five sentences, comparing the three hotels. Use the superlative form of the adjectives in the box above.

e.g. good - The Star is the best hotel.

	The Star
Number of stars	
Number of rooms	45
Price	₤120 - ₤150
How many minutes to the sea?	1 minute
How many minutes to the town centre?	15 minutes
Old or new?	Old - 1920

13. Say the following in English.

• Добрый день. Я бы хотел остановиться в вашем отеле. Мне хотелось бы номер на одного с ванной и телефоном.

• Вы заказывали у нас номер?

• Да, я посылал вам телеграмму из Киева с просьбой зарезервировать мне номер с 12 сентября. Вот письмо-подтверждение.

• Да, все нормально. Заполните, пожалуйста, форму.

• Я рассчитываю пробыть в вашем отеле неделю. Вы не будете возражать, если я оплачу счет, когда буду уезжать?

• Конечно, как вам удобно.

• Если вы говорите, что ваш отель переполненный, не могли бы вы порекомендовать мне другой отель?

• Конечно, есть свободные места в “Интуристе”.

• Я уезжаю через полчаса. Попросите, пожалуйста, портье отнести в холл мой багаж и вызвать такси. И подготовьте счет.

• Конечно, сер.

• Здравствуйте, чем могу быть полезен?

• Мне нужна комната на одного с ванной на двое суток.

• Вы заказывали номер?

• Да, я заказывал номер по телефону два дня тому назад. Моя фамилия Гранд.

• Одну минутку, мистер Гранд. Да, мы оставили Вам комнату на четвертом этаже, с ванной и видом на парк.

• Спасибо.

• Распишитесь, пожалуйста, в журнале. У Вас есть багаж?

• Да, эти две сумки.

• Портье отнесет их в Ваш номер. Вот ключи. Ваш номер 412. Надеюсь, Вам у нас понравится.

14. Imagine that you are in London and you want to stay in the hotel. Formulate your replies to the clerk’s statements.

Clerk: Good morning, sir? Can I help you?

You: (Скажите, что Вам нужен одноместный номер с душем (shower), туалетом (toilet) и

континентальным завтраком на одну неделю.)

Clerk: I’m sorry, sir. I’m afraid we have no rooms with a shower available at the moment.

You: (Спросите его, можно ли снять номер с ванной.)

Clerk: Let me see… Yes, there are some rooms.

You: (Спросите сколько стоит такой номер.)

Clerk: 20 pounds a night.

You: (Спросите, нет ли у него более дешевых (less expensive) номеров.)

Clerk: I’m afraid not. It’s the cheapest.

You: (Спросите нет ли поблизости более дешевого отеля.)

Clerk: You may try the Northern Star Hotel. It’s near the station on Davies street.

You: (Поблагодарите клерка.)

15. Role-play (in pairs).

1. Act out a telephone conversation between a hotel clerk and a customer reserving a room.

2. Act out a telephone conversation between a reservation agency clerk and a customer reserving a bed-and-breakfast.

3. Act out a conversation between a hotel receptionist and a checking in (checking out) guest.

4. Act out a conversation between a hotel Room Service employee and a guest requesting some services.

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