NationalKnowledgeExamQuestions (1)

a.Encourage employees to take responsibility for initiating and managing their own career planning

b.Design a comprehensive career plan for employees to use and follow

c.Offer feedback on individual performance as part of an effective performance management process

d.Provide information about the organization, jobs and career opportunities that might be of interest to employees

Answer

37. From the following list of actions organizations can take to maximize the human resources represented by women, which is false?

a.Give talented women the same opportunities as talented men to grow, develop, and contribute to company profitability

b.Identify women as potential managers early in their careers, and help them advance through training and other development activities

c.Encourage company management support systems and networks comprised of female managers

d.Accelerate the development of qualified women through fast-track programs

Answer

38.Which statement about organizational training investments is false?

a.The larger the organization, the greater the training investment.

b.Organizations with a unionized workforce spend less on training than non-unionized organizations

c.The more an organization implements high-performance management practices (e.g. total quality management), the more it invests in training

d.Training investments vary according to industry

Answer

39. When an organization wants to compare the results from an attitude survey of its employees to industry groups, it will want to:

a.Develop its own questionnaire.

b.Use a double-check method for response analysis.

c.Purchase a commercial questionnaire.

d.Conduct a survey of other firms’ attitude survey results. Answer

40.Adults are most likely to learn when:

a.They receive rewards for learning

b.The trainer is older then they are

c.The learning material has practical applications

d.The training program is highly structured.

Answer

41.What method of training is based on social learning theory?

a.Self-directed learning

b.Job instruction training

c.Role play

d.Behaviour modeling.

Answer

42. Trainees’ perceptions of characteristics in the work environment that facilitate or inhibit the use of trained skills or behaviour on the job is known as:

a.The training culture

b.The training climate

c.The climate for transfer

d.The culture for transfer Answer

43.What is the best way for organizations identify vendors or consultants who can provide them with training services that they require?

a.The yellow pages

b.Contact other organizations

c.A request for proposal

d.Training associations and conferences Answer

44.If a training program results in positive transfer, what does this mean?

a.Job performance has improved as a result of training

b.Trainees react positively to transfer interventions

c.Trainees are highly motivated to transfer

d.Positive reactions to training will have a positive effect on transfer Answer

Employee and Labour Relations

45. Establishing an effective disciplinary system begins with setting organizational rules. To keep these rules effective, employers should do all of the following except:

a.Ensure all rules are communicated orally and in writing to all employees

b.Ensure employees understand the reasons for the rules

c.Ensure any rules that do not involve the safe and efficient operation of the organization are dropped

d.Ensure any rules that have not been enforced on a consistent basis are dropped

Answer

46. Although there are a number of actions employers can take during union organizing campaigns, which of the following employer acts is prohibited?

a.Expressing views about the disadvantages of unions

b.Stressing the favourable employee-management relations experienced in the past without a union

c.Questioning employees about their union sentiments

d.Presenting unfavourable publicity the organizing union has received concerning corruption

Answer

47.Employees often join unions:

a.Because of general dissatisfaction with managerial practices

b.As a way to fulfill social and status needs

c.Because of union shop provisions

d.All of the above

Answer

48.Business unionism is a general term referring to:

a.The unionization of all workers employed along industry lines - skilled, semiskilled and unskilled

b.The goals of labour organizations, which collectively bargain for improvements in wages, hours, job security, and working conditions

c.A group of two or more employees in a business who share common employment interests and conditions and may reasonably be grouped together for purposes of collective bargaining

d.The grouping of unions in an attempt to influence legislation and promote programs of interest to labour

Answer

49. During collective bargaining, the area within which the union and the employer are willing to concede is commonly referred to as:

a.The collective agreement provision

b.The pattern bargaining area

c.The bargaining zone

d.The deadlock bargaining area Answer

50.Which of the following options is not cited as a reason why organizations seem more willing to face a strike today than they were in the past?

a.Union members seem less willing to support strike activity today

b.Technology advances are making it easier for employers to operate during a strike

c.Decrease in public tolerance for strikes

d.Organizations are finding it more difficult to obtain concessionary contracts

Answer

51.At the strategic level, the Canadian labour movement has:

a.Remained relatively stable over the past decade

b.Become more fragmented over the past decade

c.Become more consolidated as a result of a number of mergers

d.Increased its participation in strategic management decisions Answer

52.Structural factors affecting union growth include:

a.The business cycle

b.The legal environment and public policy

c.The rate of unemployment

d.All of the above

Answer

Staffing

53. Which of the following regarding the purposes and uses of the interview in the recruitment and selection process is true?

a.Interviews are usually conducted early in the selection process to screen out unqualified applicants thereby reducing the need to administer other selection instruments

b.Interviews are often used to sell the job to the applicant

c.The main purpose of the interview is to review and validate information provided in the resume and application form

d.Interviews are best suited to assess job knowledge and cognitive ability

Answer

54. Which of the following is not considered a practice that promotes positive, non-discriminatory recruitment perceptions?

a.Requiring managers to meet specific numerical targets in recruiting protected and designated group members rather than encouraging and rewarding their best efforts

b.Communicating and demonstrating commitment of senior management to outreach recruiting

c.Building outreach recruiting into departmental and organizational business plans

d.None of the above

Answer

55. Employment interviews remain a mainstay of selection for a variety of reasons. Which of the following is not one of the reasons supporting the continued use of interviews as a selection method?

a.Interviews are the most valid method of selection

b.Interviews can be especially practical when dealing with only a small number of job applicants

c.Interviews are effective in accomplishing public relations objectives

d.Interviewers continue to have a great deal of faith and confidence in their selection judgments

Answer

56. Although each interview method has its own advantages and disadvantages, which interview method best reduces the possibility of discrimination?

a.Nondirected or unstructured interview

b.Structured interview

c.Panel interview

d.Behavioral interview Answer

57.Which of the following statements about recruitment is true?

a.Informal recruitment methods always produce superior results.

b.An organization should focus on using only one type of recruitment.

c.External recruitment is most effective for entry-level jobs.

d.Informal recruiting for complex jobs allows applicants to get more details about the job

Answer

Occupational Health and Safety

58. The fundamental duty of every employer is to take every reasonable precaution to ensure employee safety. Specific duties include all of the following except:

a.Comply with the applicable statutes and regulations

b.Inform employees about safety and health requirements

c.Fully compensate employees who have been injured or become ill on the job

d.Keep certain records to compile an annual summary of work-related injuries and illnesses

Answer

59. There are a number of methods organizations can choose to communicate its safety rules to employees. Which of the following is the most effective method?

a.Supervisors

b.New employee orientation program

c.Bulletin board notices

d.Employee handbooks Answer

60.Comprehensive information on all workplace hazardous materials is provided by the:

a.Supplier labels

b.Workplace labels

c.Material safety data sheets

d.Training manuals.

Answer

61. An employee who refuses to enter a confined space without proper precautions is invoking his/her:

a.Right to be informed about workplace hazards

b.Responsibility to report defective equipment

c.Right to refuse unsafe work

d.Right to participate in health and safety programs. Answer

62.The best available evidence suggests that organizations might underreport:

a.All accidents

b.Accidents resulting in property damage

c.Accidents resulting in lost-time injuries

d.All of the above

Answer

63.The effects of noise in the workplace can be:

a.Physical

b.Sociological

c.Psychological

d.All of the above

Answer

64.Symptoms of stress can include:

a.Pre-occupation and distraction

b.High blood pressure

c.Increased drug/alcohol use

d.All of the above

Answer

65.An effective evacuation plan requires:

a.An awareness of who is in the workplace at any given time

b.The speediest possible exit from the building

c.That employees wait for instructions before exiting the building

d.Termination once individuals are out of the building.

Answer

66. The Sept. 11, 2001 attack on the World Trade Centre is an example of a(n):

a.Chronic stressor

b.Acute stressor

c.Catastrophic stressor

d.Daily stressor Answer