Ex. 7. Make up dialogues:

Situation 1. A business partner calls you to inform about his visit to your company. You would like to meet the caller at the airport. Find out flight number, arrival time, his mobile phone number.

Situation 2. Someone calls you to talk to your boss. Ask the caller to spell his/her name and company name so you can write it down. Your boss is at a meeting and can’t be disturbed. Offer to leave a message or say your boss will call back later today. Get a phone number.

Situation 3. Your business partner calls you. The line is bad. Explain it and ask him/her to try again or speak up.