- •Предисловие
- •Introduction
- •Sender's address
- •Inside (or receiver's) address
- •1 Surname known
- •Structure of a business letter (1)
- •16 Bellview Road
- •16 Bellview Road
- •2 Title known
- •3 Department known
- •4 Only company known
- •Order of inside addresses
- •Facoltà di Medicina LehrstuI für Bodenkunde
- •Via Gentile 182 Amalienstrasse
- •Industrial House 6000 East Camelback Road
- •Bolton bl4 8tf United States
- •Style and punctuation of addresses
- •'For the attention of’
- •Salutations
- •The body of the letter
- •Complimentary closes
- •Signatures
- •Stuctue of a business letter (2)
- •34 Linden Avenue
- •C ompany position
- •Letterheads
- •1 Type of company
- •2 Boards of Directors
- •3 Addresses
- •4 Registered number
- •References
- •Enclosures
- •‘Private and confidential’
- •Subject titles
- •Structure of a business letter (3)
- •197, Goethestrabe
- •Too long or too short?
- •First paragraph
- •Middle paragraphs
- •Final paragraph
- •Courtesy
- •Idioms and colloquial language
- •Abbreviations
- •Figures
- •Prepositions
- •Titles, names, and addresses
- •Enclosures
- •Body of a Letter Requesting Information
- •Inquiry to a tour agency (private)
- •421 Michigan Avenue
- •Inquiry to a hotel (private)
- •421 Michigan Avenue
- •Inquiry to a hotel (business)
- •Bunbury estate builders
- •17 Fen Road * London * ec3 5ap
- •Body of a Letter Requesting a Service
- •Reservation of a tour
- •421 Michigan Avenue
- •Inquiry (enquiry)
- •Affirmative reply
- •344 North Cedar Avenue * Los Angeles * ca 90004
- •Phone (213) 655 0344
- •44 Cedar Avenue
- •I am delighted to enclose a skyways Holidays Golf brochure for next season.
- •Falcon ltd
- •1, Ligovsky Avenue, St.Petersburg, Russia, 191123
- •421 Michigan Avenue
- •I am delighted to enclose a falcon Family Tours brochure for next season. This brochure offers a widest selection of tours to St.Petersburg, Russia.
- •Visa support and registration in the hotel are included in the total price.
- •Hotel okhtinskaya
- •4, Bolsheokhtinsky Avenue * St.Petersburg, 195027 * Russia
- •421 Michigan Avenue
- •Body of a Letter Suggesting Alternative
- •Marlborough hotel
- •West Yorkshire jx2 6hc
- •Frederick Hotel
- •Body of a Letter Confirming Plans
- •Confirmation of a tour
- •Falcon ltd
- •1, Ligovsky Avenue, St.Petersburg, Russia, 191123
- •Confirmation of a hotel reservation
- •Replying to an inquiry
- •Body of a Letter Canceling Plans
- •Cancellation of a tour
- •Changes and cancellations
- •The language of complaints
- •Complaint
- •Body of an Adjustment Letter
- •1674 Sea Harbor Drive
- •I am extremely sorry that you found the service provided by Reception, the Hall Porter, and the Floor Waiter not up to our usual standard. I apologize for this and will make enquiries about it.
- •I hope we will continue to receive your custom and that, if you have a complaint, you will inform my staff immediately so that we can deal with the problem there and then.
- •Telex details
- •Telex (hotel reservation)
- •Telex (Inquiry)
- •Telex (reply to an inquiry)
- •Telex (reservation)
- •F. Lynch & Co. Ltd.
- •Fax transmission
- •Fax (reply to an enquiry)
- •Organizing a conference (inquiry)
- •Bunbury estate builders
- •17 Fen Road London ec3 5ap
- •Organizing a conference (conformation)
- •Hotel okhtinskaya
- •4, Bolsheokhtinsky Avenue,
- •Organizing a conference ( a letter providing information) grand-hotel
- •41 Goethe Strasse Berlin 156 ul
- •Organizing a conference (a letter requesting information)
Affirmative reply
The beginning of an affirmative reply is quite clear: it is either acknowledgement or a reference to some previous contacts. The middle part of the letter is more complicated; it deals with the matters or questions raised during the previous contact. Here are some possible ways of developing the middle part of the letter:
You have received one the following letters:
|
An affirmative reply should be done along these lines |
1) A request for information |
The required information should be given either in the letter or in the enclosed brochures and catalogues (sometimes appropriate explanations are made).
|
2) A request for some action |
The actions which should be made are stated and may be explained |
3) An enquiry |
An offer should be done |
4) An order |
An order acknowledgement should be given |
5) A request for an appointment |
The appointment should be confirmed |
6) An invitation |
The invitation could be accepted. |
The letter ending may contain either a conclusion of what we discussed in the middle part or some courteous phrase.
L
ESQ4ARE
INN
Mrs. Heather McSweeney
6 November 200…
London N3 1SR
Dear Mrs McSweeney, This
brochure offers the widest selection of golf holidays available
today. Choose between a holiday near to home in Portugal, Spain or
Madeira, or fly further afield to exotic destinations such as the
Caribbean, the USA, Kenya or even Thailand.
Free Skyways UK Flights to
Heathrow or Gatwick are available to connect with many holidays, and
you will find a host of bonus offers at selected hotels throughout
the brochure. With guaranteed no surcharges, you can be sure of real
value of money. I do hope that this new brochure will help you find
the holiday of your choice. Our specialist Golf Reservations Team on
01293 487725 will be delighted to help you with your booking, or
alternatively visit your local ABTA Travel Agent or Skyways Travel
Shop. If you have any specific questions, please call our Golf
Advice Help line on 01293 890572.
We look forward to welcoming
you on a Skyways Holiday soon. Yours
sincerely,
Avril
Sinclair
Avril Sinclair Golf
Manager
PS Our Golf Reservation Team
on 01293 487725 will be happy to check availability on any holiday
for you.
344 North Cedar Avenue * Los Angeles * ca 90004
Phone (213) 655 0344
44 Cedar Avenue
I am delighted to enclose a skyways Holidays Golf brochure for next season.