Inside tourism: Getting an airport job

1. Read the article for people training in tourism and complete the missing sections with the extracts below:

When people think about working in the air travel industry they usually think of flight attendants and pilots – the cabin crew and the flight crew. But there are many other job opportunities at airports. These can include working in the various (1)_____ or more specifically tourism related services, such as the (2)_____.

The work of the airline ground crew includes (3) _____ until they board the plane and are handed over to the cabin crew. Most employers will expect ground crew to have a good basic education, including a good level of English. You should have a pleasant helpful personality. Previous experience in a job which involves working with the public (such as (4)______) is preferred.

As with travel consultants and cabin crew, ground crew are usually employed on permanent contracts but often work shifts. Free and discounted flights are usually offered after a probationary period.

Some jobs at the airport do not involve contact with the public. Examples of these are (5)______.

2. For more information on getting a job at an airport, you should...

a) information desk, the bureau de change, the check-in desk, the security check, and customs and immigration

b) shops, hotels, restaurants, and banks

c) baggage handlers, mechanics, and drivers

d) restaurants, bars, and shops

e) selling tickets, checking in passengers, dealing with enquiries, and supervising passengers

Vocabulary

Airport facilities and services

1. What do the symbols of airport facilities represent?

2. Which symbol represents a place where:

a) you can store your baggage?

b) you can get emergency medical treatment?

c) you can rent a car?

d) you may have your luggage searched?

e) you might find something you have lost?

3. Match the words in the list with the symbols:

a) hotel reservations b) immigration c) luggage trolleys d) restaurant/cafe e) bureau d) change f) baggage store g) e-mail and Internet h) railway station i) cashier j) lost property k) smoking area l) post office

m) information n) hairdressers o) escalators p) departures q) shops r) lifts s) bar t) first aid u) customs v) toilets w) telephones x) arrivals y) car rental

Writing

For questions 1 – 15, read the text below and choose the word which best fits each space. There is an example at the beginning (0):

The Late, Late Flight to London

Passengers (0) travelling (travelling/going/waiting/wanting) on a flight from Washington to London were in (1)_______ (for/at/on/with) a very long wait. They had (2)_________ (still/already/however/yet) been waiting 8 uncomfortable hours for takeoff, only to be (3) __________ (said/told/mentioned/announced) that the flight was (4) ________ (late/retarded/delayed/behind) even further. The cabin crew advised passengers to take pillows and blankets from the overhead lockers in (5) _________ (case/order/time/turn) to sleep inside the airport terminal. Many passengers (6) __________ (mislaid/wasted/missed/lost) their tempers and fights broke (7) _________ (up/off/out/down). People shouted and (8) _________ (asked/applied/demanded/took) information. A member of the staff panicked and called airport security guards. A (9) _________ (few/number/couple/little) lucky passengers were put on alternative flights, (10)___________ (although/even/in spite/despite) about 100 others spent the next day in the airport. Many people missed connecting flights and (11) _________ (should/would/could/had) be delayed for several days. First-class passengers were (12) __________ (still/many/more/much) fortunate. They were put (13)_________ (up/off/out/about) in luxury hotels and provided with food and drink. Other passengers had to be content with vouchers for Burger King, as the airline staff were not able to find hotels with (14) _________ (much/enough/too/a lot) free rooms to accommodate them. One woman carried a silver horseshoe for (15)___________ (fortune/chance/luck/probability). As she said, “It didn’t work this time!”

UNIT 11. THE GREAT OUTDOORS

1	rainforest – dense forest found in tropical areas of heavy rainfall. The trees are broad-leaved and evergreen, and the vegetation tends to grow in three layers (undergrowth, intermediate trees and shrubs, and very tall trees, which form a canopy) Also called: selva	тропический лес, влажные джунгли тропічний ліс, вологі джунглі
2	glacier – a slowly moving mass of ice originating from an accumulation of snow. It can either spread out from a central mass (continental glacier) or descend from a high valley (alpine glacier)	глетчер, ледник глетчер, льодовик
3	to be similar to sth	быть подобным чему-либо бути подібним
4	to be famous for sth	быть известным чем-либо бути відомим
5	variety/diversity – the quality or condition of being diversified or various	разнообразие, многообразие різноманітність
6	scenery – the natural features of a landscape	вид, пейзаж; ландшафт вид, пейзаж, ландшафт
7	rainfall – precipitation in the form of raindrops	осадки, количество осадков опади, кількість опадів
8	magnificent – splendid or impressive in appearance	великолепный, величественный; производящий впечатление, внушительный, пышный (о растительности) чудовий, величний
9	fjord – (esp on the coast of Norway) a long narrow inlet of the sea between high steep cliffs formed by glacial action	фьорд фіорд
10	guided tour	экскурсия екскурсія
11	bungee-jumping – a sport in which a participant jumps from a high bridge, building, etc., secured only by a rubber cord attached to the ankles	прыжок с помощью эластичного троса (с моста, скалы) стрибок за допомогою еластичного троса (з мосту, скелі)
12	rafting	рафтинг (вид активного отдыха и экстремальный вид спорта) рафтінг
13	backpacking – travelling about or go hiking with a backpack	пеший туризм піший туризм
14	concept – an idea, esp an abstract idea	понятие, идея поняття, ідея
15	trend – general tendency or direction	тенденция, направление тенденція, напрям
16	adventurous holidays	активный отдых активний відпочинок
17	to lead active life	вести активный образ жизни вести активний образ життя
18	to feel the benefits of	чувствовать выгоду, пользу от відчувати користь від
19	tend to be – to have a general disposition (to do something); be inclined	тяготеть, иметь склонность, иметь тенденцию тяжіти, мати тенденцію
20	terrain – ground or a piece of ground, esp with reference to its physical character	местность, территория, район місцевість, територія, район
21	average age	средний возраст середній вік
22	adventure sports	экстремальные виды спорта екстремальні види спорту
23	event – anything that takes place or happens, esp something important; happening; incident	событие подія
24	race – contest of speed, as in running, swimming, driving, riding, etc	состязание в беге или в скорости; гонка, гонки; скачки; бега змагання, перегони
25	competitor – a person, group, team, firm, etc., that vies or competes; rival	соперник суперник

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