- •Post-office / telephone / bank topical vocabulary
- •Exercises
- •1. Using the dictionary find the word in each column with the more general meaning.
- •2. Give as many word-combinations with the key words code, call, box, account, exchange you can.
- •3. Fill in the missing word from the box.
- •6. Study the meaning of some special calls (b) by matching them with their definitions (a).
- •7. Translate the sentences illustrating the use of the synonyms. To call, to phone, to ring (up), to connect
- •To change, to exchange, to alter
- •8. Fill in prepositions where necessary.
- •9. Give English (a) and Russian (b) equivalents for the following.
- •10. Answer the questions:
- •11. Learn the meaning of the terms connected with bank and money operations.
- •12. Express in one word.
- •At the post-office
- •1. Read the text and tell the class about your last visit to the post-office. You wanted to pay rental services / to send a greeting telegram / some books / a parcel by post. At the Post-office
- •2. Read these dialogues between a postal clerk and a customer.
- •4. Recommend an Englishman where it's better to go if he needs some postal services in Minsk and how to make arrangements with the local post-office to have his mail forwarded.
- •5. Practise short conversations based on the following statements.
- •7. Read the text and say what new you have learned about the postal industry in Belarus.
- •9. Answer the following questions.
- •10. Read the text and trace the changes that have taken place in the history of post. Make a detailed plan or formulate some questions for discussion. Postal service in the Past
- •11. Summarize the main idea of the text in eight-ten sentences.
- •12. Study the list of the sentences which have been removed, decide what sentence was in each gap.
- •Telegram
- •13. Read the texts and say which of the described banking services you usually apply for. Do you need a bank if you go abroad?
- •Autobanks
- •18. Read the text again. Find a paragraph which:
- •19. Which of these users of cash machines are not mentioned in the paragraph?
- •20. Read the text about money and develop your linguistic and cultural competence in his area. Say, what new have you learned about money in Britain and America. Money
- •21. Discuss with your partner in a form of dialogue.
- •22. Getting a bank loan.
- •Telephone
- •23. Make sure that you know the meanings of all the words.
- •24. Choose the best word or words.
- •25. Read this text and explain your partner how to use a private and public telephone.
- •26. Act out the dialogue with another student explaining how to make international calls.
- •27. Read the model microdialogues and use the typical phrases when telephoning your friend colleagues, acquaintances.
- •28. Here is the beginning of a telephone conversation between two people who don't know each other. Put it in the right order.
- •29. Here is the end of a telephone conversation between two workmates Andy and Barry. Put it in the right order.
- •30. Answer the following questions on the previous dialogue.
- •31. Make dialogues considering the following situations:
- •32. When do you say or hear:
- •34. Practise using the telephone to ring to:
- •35. While making calls (official and unofficial) mind the following telephone etiquette and good manners.
- •36. In pairs roleplay each of the following calls. You may use one of the purposes given for the call or make up one of your own.
27. Read the model microdialogues and use the typical phrases when telephoning your friend colleagues, acquaintances.
1 - Hello, (608) 3427.
- Hello, Jane here. Can I speak to Mary, please?
- Yes, wait a moment. She is just coming.
2 - Hello, is Jane there?
- Who is calling?/ Who is it?/Who's on the phone?
- It's John.
- You've got the wrong number. We have no Jane here.
- Sorry.
3 - Hello, Mc Donald's here on the phone. May I speak to the managing director?
- Hang on, I'll check. (in a minute) I'm sorry, he is not in. But he is expected back soon. Could you ring back 20 minutes later or leave a message for him?
- Well, tell him to ring me when he returns.
- What's your extension, please?
-279-18-03.
4 -Operator? I want to make a long-distance call to Sussex. I want to speak to Mrs. Blake.
- What's the number, please?
- Mountbay, 261-05-43.
- Thank you. What's your number, please?
- 090-4020.
- I'm trying to connect you. You'll have to wait a little. Now you are through. Speak, please.
5 - Directory enquiries. Which town?
- Cambridge, please.
- Name of the people?
- Jones.
- Initial?
- H, I think.
- What address do you have?
- 24, Beechwood Road.
- The number is double-six-oh-nine.
- Double-six-oh-nine, thank you.
28. Here is the beginning of a telephone conversation between two people who don't know each other. Put it in the right order.
Hello. TVS Computer Services. Darren speaking. How can I help you?
Certainly. Who is calling, please?
Good morning. Could I speak to your customer services department, please?
(pause) OK. You're through now. Go ahead.
One moment, Mr. Jones. I'm trying to connect you.
Thank you.
Yes, please.
This is Keith Jones.
I'm afraid the line's busy at the moment. Will you hold?
Hello. Is that customer services? I was wondering if you could tell me...
29. Here is the end of a telephone conversation between two workmates Andy and Barry. Put it in the right order.
So, Barry. It was good to talk to you. Thanks very much for phoning.
I certainly will. And you'll send me a copy of the report?
That's great, Barry. Have a good weekend!
My pleasure. By the way, how's your golf these days? Still playing?
Same to you, too! Bye, Andy.
ОК. I don't want to keep you. So, you'll give me a ring when you're back, right?
No, not much. I just don't seem to find the time these days. Anyway, Barry...
It'll be in the post tonight.
It's true. Right, Barry. I must fly. I'm late for a meeting.
What a shame! You used to enjoy it so much.
Bye, Barry.
30. Answer the following questions on the previous dialogue.
1. Who's trying to end the conversation?
2. Who wants to chat?
3. How does Andy try to signal that he wants to end the conversation?
4. How do they confirm their arrangement?
31. Make dialogues considering the following situations:
1) the person wanted on the phone is out;
2) someone rings you up by mistake;
3) you can't hear the person's name on the phone;
4) you want to book a long-distance call;
5) you hear the telephone ringing when you are staying at your friends;
6) you hear a frequent high-pitched buzzing;
7) you hear someone answering your telephone call at the other end of the line;
8) you hear the operator saying "Switchboard".