Chronological

JANE

HORVATINEC 1918 Holly Lane

Des Plains, Illinois 60016

PROFESSIONAL OBJECTIVE

EDUCATION

[phone]

To secure a position in the field of telecommunications utilizing both voice/data skills and oral/written communication skills. Opportunities for advancement also desired.

DeVRY Institute of Technology - Lombard, Illinois Bachelor of Science in Telecommunications Management Graduation: June 1992

Grade Point Average: 3.8/4.0

National Dean's List/Dean's List

President's List

COURSEWORK

Related Courses

• Voice Communication Systems Data

• Communication Systems

• Voice/Data

• Transmission Network Systems

• Evaluation BASIC Programming

• Regulations and Tariffs

Laboratory experience over 500 hours.

Hardware/Software

• IBM PC

• Tektronix Data Analyzer

• SL-1 PBX

• Lotus 1-2-3

• DBase III Plus

• Microsoft Project

EXPERIENCE

March 1991-Present

Ameritech Credit Corporation - Rolling Meadows, Illinois Equipment Remarketing Representative

• Test, configure, and refurbish used telecommunication equipment

• Interface with secondary market vendors

• Responsible for large inventory of PBX and key systems

April 1990-March 1991

Hensley Heating and Cooling, Inc. - Addison, Illinois Office Manager

Supervised and dispatched service staff

Trained new employees

Analyzed accounting records and budgets

Initiated account of inventory

Invented computer payroll program

Developed proposals for HVAC work

December 1989-Aprll1990

Sears Teleconsumer Resource Center - Downers Grove, Illinois Customer Service Representative

• Investigated and resolved customer order problems

• Assisted supervisor with managing of team

• Trained new team employees

PERSONAL

Member of color guards and drill teams over the past 13 years. 1986 Rifle Sergeant for The Accents of Sheboygan Color Guard.

REFERENCES Available upon request.

Functional terence c. Burke

118 West Avenue

South Plainfield, New Jersey 07080

[phone]

Education

June, 1992 Grade Average 3.8/4.0

DeVry Institute of Technology, Lombard, Illinois Bachelor of Science, Telecommunications

Principles of Telecommunications

Voice Communications/Lab*

Voice/Data Transmissions/Lab*

Data Communications Systems/Lab*

Tariffs/Regulations*

COURSES

Business Writing Accounting I, II, III Project Management Purchasing

Network Systems Admin.*

Psychology

Public Speaking

Economics

Managing Change

* Total combined lab time 600 hours

SKILLS

Knowledge of:

Experienced with:

Traffic Analysis X. 25 Protocols

Request for Proposals Moderns

Key Systems Network Topologies

Oscilloscopes

Digital Multimeters

OSI Models PBXLan's

Test Leads RS-232c

WORK EXPERIENCE

Muhlenberg Regional Hospital Plainfield, New Jersey

March, 1991 -October, 1991 Dietary Host

American Fire & Safety Corporation North Brunswick, New Jersey

April, 1989 - February, 1991 TrainingSupervisor/Safety Counselor

Brickforce Accounting Agency Edison, New Jersey

October, 1988 - March, 1989

Data Entry Clerk

SENIOR PROJECT

Reconfigured a network for a Tell Lab company which involved pulling down cables, configuring existing LAN, converting token ring to Ethernet, developing systems documentation and technical drawings, and making recommendations.

References Available Upon Request

Combination of Functional and Chronological

ROBERT J. WAGNER

1921 Oakwood Drive, #3M Home Phone [phone] Lisle, Illinois 60532 Work Phone: [phone]

HIGHLIGHTS OF QUALIFICATIONS

• Strong working knowledge of Lotus 1 -2-3, WordPerfect 5.1, Professional Write, and Q&A.

• Developed new improvement systems, including Quality Circle, ACS Query System, and Employee

Benevolent Fund.

• Worked 30 - 50 hours per week while attending school full time.

• Proficient in making quick decisive management decisions under strict time and pressure constraints.

EXPERIENCE SEARS TELECOMSUMER RESOURCE CENTER

Downers Grove, Illinois

SUPERVISOR OF SPECIAL PROJECTS 06/91-Present

• Develop and implement the ACS Query Interviewing System.

• Directly assist clients with issues pertaining the ACS Query System, such as initial setup, modifications, and finalizing report formats.

• Present system capabilities and benefits to prospective clients.

• Provide technical support for in-hours systems, including Kronos Payroll System; Manpower Planning Systems;

Q&A; and Dovetail Interviewing System.

• Sole responsibility for the accounting and allocation functions of the Employee Benevolent Fund.

DEPARTMENTAL TEAM ADVISOR

11/90-06/91

Supervised Home Healthcare; Sears Business Center Catalog; and SLS Surveys.

Supervised approximately 60 employees in three departments.

Provided technical support for in-hours systems, including Kronos Payroll Systems; Manpower Planning Sys­tems; Q&A; and Dovetail Interviewing System.

Executed the activities of the Quality Circle and the Benevolent Fund.

One of the 20 team advisors responsible for the supervision of 500 employees and all related decision making.

PERSONNEL SPECIALIST 04/90-11/90

• Input employee data into Q&A database.

• Administrated the Kronos Payroll System, including adjusting time clock information and generating ab­sent/tardy reports for management.

• Implemented and executed Manpower Planning System.

• Assisted in the development and execution of the center's Quality Circle and Employee Benevolent Fund.

MERCHANDISE CONSULTANT

03/90-11/90

• Accepted orders for merchandise

UNITED PARCEL SERVICE

Westmont, Illinois

TRUCK LOADER

11/89-01/90

Resume sections

When writing a resume there are several parts that must be organized and adequately represented on your resume. Here they are, listed in order:

Your name

Current address

Zip code

Phone number

Message number

Career objective (optional):

• list the type of position that you are seeking;

• include skills that you can offer to the company;

• current trends in resume writing state that you don’t have to create a career objective, especially if your objective is bland or nonspecific. It is your decision.

Education:

• list your most recent education first;

• include your grade point average (GPA);

• list academic honors;

• list other educational information in reverse chronological order. Include graduation dates, and the city and state in which each school is located.

• List any courses you have taken that are relevant to your career goals and objective (this is optional).

Military experience:

• List your experience in military if they relate to your career objective, or if they were a significant part of your life;

• Mention any honors earned, skills learned, and related expertise.

Employment experience:

• list your present position first;

• for each position that you’ve held, list the job title, the name of the company, and the city and state in which the company is located;

• if your employment history includes many short-term, miscellaneous jobs, use the following rules: (1) list those relevant to the position for which you are applying, and (2) list those you held for the longest period of time;

• briefly explain the job duties for or your accomplishments in each position.

Personal data (optional):

• you may want to list awards, hobbies, sports, activities, or volunteer work.

• Do not take up more than two or three lines when writing this section.

• Equal employment regulations have made it illegal for employers to discriminate based upon age, sex, marital status, or religion. Do not include confidential information such as your birth date, marital status, social security number, health status, race, religious and political affiliation, etc.

References:

• Centered on the bottom of the page should be the statement – “References available upon request.”

• Remember, references are important. Think carefully about your reference choice. Make sure that they are people who like you and could help a potential employer make a positive decision in hiring you.

Work in pairs: look at this resume. If you were interviewing Kevin Willis for the job in Bermuda, what questions would you ask him about his career history?

Kevin Miguel Willis

Address: 1090 Madison Avenue

Sheboygan

WI 53081

Res. Phone and fax: [phone]

Date of birth: 2/21/71

Professional experience: Aug. 1994-present

Valentine International: Export clerk

Jan. 1993-July 1994

Chicago Products: Marketing assistant

May 1992-Dec. 1992

Self-employed: travel guide

Jan. 1992-May 1992

Unemployed

Education and trading: 1988-1990

Green Bay High School, Green Bay,

Wisconsin

1986-1988

Oshkosh Junior High School, Oshkosh

Wisconsin

Interests: Mountain biking, reading, hiking, skiing, sailing

Languages: Fluent Spanish (my mother is Mexican),

good conversational French

References: Ms Daphne Stern, Sales Vice-President,

Valentine International,

2205 Jackson Street,

Oshkosh, WI 54901

Mrs Francine Dexter, Marketing Director,

Chicago Products Inc.,

4450 Capitol Drive, Milwaukee, WI 52303

Mr James Wong, Atlas Travel,

9004 South Michigan Avenue,

Chicago IL 60607

Look at the following CV and then draft your own CV:

Curriculum Vitae

Name: Camilla M. Wilson

Address: 12 East End Road, London, N.W.44

Telephone: [phone] (home) 0845802 (work)

Date of Birth: 1 June 1970

Marital Status: single

Education:

Bell Comprehensive School, London 1981 -1986 London Technical College 1986 -1988

Qualifications:

C.S.E.* Maths, English, Geography, History, Chemistry 1985

G.C.E.* "0" Level* Commerce, Economics, Spanish 1986

G.N.V.Q.* Business, Computer Information Systems 1987

BTEC* National Secretarial Practice 1988

Experience:

Secretary

to Sales Director: BIM Networks, London 1988 -1989

Personal Assistant

to Export Manager: BIM Networks, London 1989 to date

For the last three years I have been responsible for international and public relations of BIM Networks.

Other Information:

I am computer literate and like to work on my own initiative. 1 have been to Russia, representing BIM Networks at the International Computer Exhibitions. I speak Russian quite well (intermediate level), French very well (advanced level).

Interests:

Languages, tennis, reading, computer programs, classical music.

References:

Mr. J. Dike, Personnel Manager, BIM Networks, 16 Oakleaf Square, London, SE 932

Miss Joanna Raynor, Head Teacher, Bell Comprehensive School, 34 Fitzroy Square, London, WIP 6BP.

* C.S.E. - Certificate of Secondary Education.

* G.C.E. - General Certificate of Education.

* "0" level - also ordinary level.

* G.N.V.Q. - General National Vocational Qualification.

* BTEC - Business Technician Education Council.

Completing application forms

Most application forms request the same kinds of information, and much of the information duplicates that given in resumes. The forms ask for your address, telephone number, social security number, and the title of the job for which you are applying. Most forms also ask about your previous employment, including your employers’ and supervisors’ names, the dates of your employment, and your duties. The forms further request that you list the schools you attended, the dates you attended them, and any degrees, diplomas, and certificates you received. Many forms request information about your military experience, health, and hobbies. They may also ask for the names and addresses of personal references.

APPLICATIONS

A mentor of mine once said, “Don’t ever fill out an application if you can send a resume, and don’t send a resume if you get an interview instead.” In other words, don’t give potential employers too much information before they interview you. The goal is to see the interviewer face to face. If a secretary says a resume, see if you can schedule an interview first. If you absolutely can’t, then send a resume. Refrain from filling out applications until the interview, if possible. Applications ask for scads of information – employers use them to screen prospective employees out. Since you don’t know what they want to know about you, the less said prior to the interview, the better.

When you finally have to fill out the application, there are some guidelines you should follow:

Follow the instructions carefully. Once when I filled out an application, I nearly missed the small letters at the bottom of the page that stated “Write a two to three page letter describing yourself to us.” If I had skipped that instruction, I’m sure I would not have been called in for an interview. The employer wanted to know if I was detail-oriented and followed instructions carefully.

Be neat. Fill out applications with an erasable black pen, preferably one that doesn’t leave large globules of ink throughout the application. Employers don’t consider it a pleasant experience to receive an application filled with white-out or one in which the writer used red, green, and blue ink. Proofread the application and make sure that all addresses, phone numbers, and names are correct. Attention to detail is important.

Be positive. Avoid negative comments about yourself. Present yourself with positive adjectives and descriptions. Emphasize your skills and accomplishments. Remember to let the potential employer know how great you are!

Fill in every blank. If there is a question that you would prefer to answer in the interview, it is better to state that preference than to leave the line blank.

Don’t tell how much you want to make. If you state your salary range in an application (before they meet you), you might have listed a salary so high that they won’t want to talk to you.

COVER LETTERS

Every resume must be accompanied by a cover letter. It is a way to highlight your qualifications and elaborate on your resume. Think of your cover letter as a tool in obtaining an interview. The following sections address some basic guidelines to remember.

Although the two documents (a resume and a cover letter) have similarities, they are different in several ways:

• A resume is adapted to a position, while the letter is adapted to the needs of a particular company.

• The resume summarizes all of your qualifications, while the letter shows how your qualifications can help the organization meet its needs, how you differ from other applicants, and that you have some knowledge of the company.

• Business resume can be two to three pages for experienced applicants, but a cover letter should be only one page.

There are several parts to a cover letter.

Introduction: You will want to explain to the employer how you found about the position, why you want to work for the company, and which position you are applying for. If you know someone who works in the company, you may want to mention this in the first paragraph as well.

Qualification section: You will want to highlight your qualifications in this paragraph. You may want to expand upon information presented in your resume, or you may want to include new information about you in this section.

Conclusion: Close in a positive manner. Discuss the prospect of setting up an interview.

An example of a cover letter follows.

Cover Letter

101 Forest Hill Dr., Apt. 102

Peoria, IL 60192

December 4, 1993

Ms Toni Gonzalez

Management Recruiting Administrator

Northern Accounting Company

P.O. Box 190

Aurora, IL 60507

Dear Ms Gonzalez

In June of 1992 I had the pleasure of meeting you at a job fair. The information I received was very helpful. Since that time I had done some research, and found that Northern Accounting Company is a very stable and well respected company. I would like to be considered for a position to utilize my skills and to prove that I would be a desirable asset for Northern Accounting Company.

In February 1993, I will graduate from college with a Bachelors of Science Degree in Accounting. My hands on education has included general accounting practice, completion of Federal and Corporate tax returns, creation of templates utilizing Lotus 1-2-3, and preparation of consolidated financial statements for business combinations. I have accumulated over 400 hours of laboratory work in a team environment and I would like to become a part of your team. I feel my work experience with past employers has allowed for the development of confidence, leadership, and the ability to verbally communicate with people.

I am confident in my ability to make a positive contribution to Northern Accounting Company. I would welcome the opportunity to discuss that possibility and my qualifications at your convenience. I can be reached at the above address or at [phone]. I look forward to your reply. Thank you for your time and for providing useful information.

Sincerely,

Jerry L. Page Jr.

Enclosure: Resume

* * *

Клише и выражения сопроводительного письма

- With reference to your advertisement in “Times” of Tuesday, January 10, I would like to apply for the position of … in your company. – Ссылаясь на объявление в “Times” от 10 января, вторник, я хотел бы претендовать на должность … в вашей фирме.

- I recently heard from … that there is a vacancy in your sales department. – Я недавно услышал от … о вакансии в вашем торговом отделе.

I am used to working on my own. – Я привык работать самостоятельно.

I appreciate the opportunity to work on my own initiative and to take on a certain amount of responsibility. – Я высоко ценю возможность работать с должной мерой ответственности, проявляя собственную инициативу.

During training for my present job I took courses in marketing. – Во время обучения для получения должности, которую я занимаю в настоящей момент, я закончил курсы маркетинга.

Since my present position offers little prospect for advancement, I would prefer to be employed in an expanding organization such as yours. – Так как моя настоящая должность не дает мне больших возможностей для продвижения, я хотел бы работать в такой перспективной организации, как ваша.

I am at present earning … per month. – в настоящее время я получаю … в месяц.

Thank you for offering me the post/position of … Благодарю Вас за то, что Вы предложили мне должность …

I have pleasure in accepting this position. – С удовольствием принимаю эту должность.

UNIT 3

THE PERFECT INTERVIEW