- •Федеральное государственное образовательное учреждение среднего профессионального образования Санкт-Петербургский колледж информатизации и управления
- •С0держание
- •Пояснительная записка
- •Practical training
- •1.2. Read the rest of the text and complete the following chart.
- •Key expressions
- •1.3.Work with a partner and have a conversation. Keep the conversation going as long as possible.
- •1.4.Discuss as many of these topics as you can.
- •Practical training
- •1.5. Read the article and note the key points under the following headings.
- •Practical training
- •2.1. Read the text and complete the following chart.
- •2.2. Language practice
- •Some useful language for participating in meetings
- •Minutes of the management meeting
- •Practical training
- •2.4. Vocabulary
- •Practical training
- •3.1. Read the text and answer the following questions
- •Practical training
- •4.1. Read the advertisement and complete the following recruitment file.
- •4.2.Useful language
- •Rules for using a phone - some do-s & don’t-s
- •Practical training
- •5.2. These are some common and useful telephone questions. Match the endings with the question starters.(More than one combination is sometimes possible.)
- •5.3. Talk with your classmates. What are some problems that irritate you when telephoning? Look at the list of complains. Put them in order from 1 to 5 (5 is the most irritating).
- •Practical training
- •6.1. Decide what the writers of these emails did wrong.
- •Interesting information
- •6.2. Complete the gaps with the given words.
- •Список литературы:
Practical training
4.1. Read the advertisement and complete the following recruitment file.
JOB SPECIFICATION
Company1 Location2 Position3 Duties4 Salary5 Benefits6 Contact7
PERSON SPECIFICATION
Essential8 Desirable9
4.2.Useful language
Choose the most appropriate heading for each group from the list below. Then use each phrase once only to complete the negotiation transcript.
-asking for clarification -making a suggestion -interrupting
-rejecting -stating your position -agreeing
-bargaining/ trading -asking for a reaction
1………………………………………… 5…………………………………
We just can’t agree to ... I’ve got to stop you…
…is out of question.
No, I don’t really think so. 6………………………………….
I’d rather not… What are you looking for…
We think…
2………………………………………………. We’d like to…
How’s that then? There’s no way…
It depends what you mean when you say… We wouldn’t want to…
What do you have in mind? I guarantee…
Could you run through it again? I was hoping for…
We’ll…, if you…
We might be able to make an exception, if you… 7……………………………………..
We’re prepared to…, providing… How does that sound…?
If you…, I could… How do you feel about…?
I was going to… but what if I were to say…? What do you say…?
4………………………………………… 8……………………………………..
Why not? Let’s agree…, shall we?
Yes, of course. How about…?
I agree to… We could…
That’s a deal. Do you want me to…?
…, say,…
I’d like to suggest
UNIT 5. Telephoning Skills
Телефонные разговоры занимают значительное место в деловой жизни. Профессиональное умение вести разговор по телефону производит благоприятное впечатление на собеседника и всех присутствующих, повышает репутацию говорящего, способствует успеху его дела, позволяет решать поставленные задачи. Телефон дает возможность устанавливать и поддерживать контакты с нужными людьми. В результате изучения этого раздела студенты освоят общеупотребительную лексику делового характера. необходимую для ведения переговоров по телефону на английском языке.