C) make careful decisions

D) __________________________

5. When you work on a project, you focus on the

A) quality of the work

B) volume

C) speed

D) __________________________

6. Your communication with people at work is

A) nothing to be proud of

B) businesslike and efficient

C) always polite

D) __________________________

Read the rules of behaviour for the office manager. What other rules would you like to add?

♦ Don't order, ask and be polite! It amounts to the same thing, but it sounds and works better.

♦ Remember that people work with you, not for you. They like to be spoken of as colleagues, not as slaves.

♦ Keep your promises. It's important to make note of every promise whether it is something important or something you think less important.

♦ Criticize, if you must, only in private – and do it objectively. Never criticize anyone in public or in anger.

What does a manager need to create a positive working atmosphere? Think and answer.

1. To create a positive atmosphere at work, employees should be

A) always enthusiastic and in positive mood.

B) encouraged to express their feelings.

C) creative.

D) __________________________

2. What emotional effect do you make on others?

A) They are always glad to speak with you.

B) They are afraid of you.

C) They try to avoid meeting with you.

D) __________________________

3. When you feel good, you

A) share with others your positive mood.

B) share your emotions.

C) smile and say compliments.

D) _________________________

4. How often do you

A) talk about your problems with your collegues?

B) try to behave yourself as nothing has happened?

C) become angry and irritated?

D) _________________________

5. To avoid misunderstanding, do you

A) choose the appropriate tone and words?

B) try to articulate your speech clearly?

C) check the information by asking questions?

D) _________________________

6. If your colleagues seem angry and tense, do you

A) ask about their problems?

B) tell them to pull themselves together?

C) feel the same emotions?

D) ________________________

7. What management style do you prefer?

A) I'm always firm with employees.

B) I try to think flexibly.

C) I'm always lenient.

D) ________________________

Choose the necessary word and put it in the sentence.

Is it easy to be an executive?

I am an _________ of a big firm. Many people think that an executive does nothing but gets high salary which he __________ himself. Believe me, it's not easy to occupy such _________ . To be a __________ executive you should make _________ every hour. I'm _________ to paper work too. I have to coordinate the work of _________ and different __________ of industry. Also it is necessary _________ and _________ before the __________. The work of an executive has many _________, that's why I have more __________ than others, that's why I have a right _________ and _________ people. It's a great responsibility to be an executive.

____________________________________________________________

To be accustomed, administrator, authority, branches, careful and important decisions, competent, to delegate authority, an executive, to evaluate, to fire, functions, to set objectives, to hire, major departments, position

What are the qualities of "the perfect boss" and "the perfect

manager"? Write them down and compare.

The perfect boss The perfect manager

1. _______________ 1. _________________

2. _______________ 2. _________________

3. _______________ 3. _________________

4. _______________ 4. _________________

5. _______________ 5. _________________

Imagine that you are a manager and you need a new employee. Write an advertisement. You may start with following phrases:

1. We are looking for someone who is prepared to show initiative and to work under the supervision of the personal assistant of the vice president …

2. The company is looking for some one who enjoys contact with people outside the company …

3. The company is looking for somebody who is prepared to travel a lot and to be away from home sometimes at the weekends …

Imagine that you are a manager and you need a new employee. Write your own advertisement.

Answer the following questions connected with choosing your career:

1. Have you already made up your mind about your future profession?

2. When did you determine your plans for the future?

3. Did anybody help you to make the choice?

4. What reasons helped you to choose this profession?

5. How do you prepare for your future profession?

6. What qualities are necessary for your profession?

7. What are the difficulties in your future profession?

Read and translate the dialogue. Will Janet manage to get this position? Explain your point of view.