3.2.Wrong Number

Person calling But I found this number in the Yellow Pages. Well, this is the number 1 was asked to ring. Sorry. I must have got the wrong area code.

Person called No, this isn’t the number you want. Who did you say you wanted to speak to? No, I’m not a forwarding company. This is Mrs. Thompson speaking. Sorry, the number’s changed. I think it’s 492 3702, but you might check with directory inquiries. What number are you calling? You must have the wrong number. Nobody by that name works here.

Task 3.Listen to the conversation and answer the following questions:

1.Who is the person calling?

2.What number has he dialled?

3.Why did the confusion arise?

3.3.Asking About Flight Prices

Task 4.1.Listen to the conversation and answer the following questions:

1.What is the party called?

2.What is the customer’s name?

3.Where is the customer planning to fly?

4.What does the customer want to know?

5.What must the operator know before answering the customer’s questions?

6.What class does the customer want to fly?

7.How many days is the customer planning to stay in Penang?

8.When does the customer want to leave?

9.What ticket can the operator offer?

Task 4.2.Listen to the conversation again and complete the table below:

	Flight 1	Flight 2
Name of Airline		Cathay Pacific
Cost of flight	HK$ 1950
Departure time	9.40
Arrival time	12.00
Flight Number

3.4.Asking About Tickets

Task 5.Listen to the conversation and answer the following questions:

1. Who is the person calling?

2. Where is he calling?

3. What city is he in?

4. Why doesn’t he get the tickets?

5. What does the booking clerk suggest he should do?

6. What do the tickets cost?

3.5.Ordering a Taxi

Task 6.Listen to the conversation and answer the following questions:

1. What is the name of the taxi company?

2. What is the caller’s name?

3. What address is she at?

4. What time is she ordering a taxi for?

5. Where would she like to go?

6. Where will she be in ten minutes’ time?

3.6.Avoiding Misunderstanding

Person calling / Person called

Sorry, I couldn’t hear what you said. Would you mind repeating the price?

I didn’t catch what you said. Would you please repeat that last remark?

Could you possibly speak more slowly?

This is a very bad line, I’m afraid. Can I ring you back?

3.7.Cancelling a Hotel Booking

Person calling

Person called

I’d like to know the price for a single room with shower for one night, please. I’d like to make a reservation for Friday 27 August, please. Are conference room facilities available at your hotel? Is that Advance Reservations? I’d like to reserve a double room with shower for three nights, please. Is it a room with a view over the town? You have a reservation for me for tomorrow. I’ll be checking in rather late, I’m afraid, at about 11 p.m. You will hold the room for me, won’t you? Sorry, it looks as if I’ll have to change my booking. Something urgent has happened, so I’ve had to change my plans.

We’re fully booked for the night, sir. If you like, we could recommend another hotel. Yes, we’ve booked the room you wanted. The terms are ₤38.50 for a single room with shower and ₤45 for a double room with bath. That includes breakfast, service and value added tax. Sorry, we’re completely booked up, but you may like to try the Beach Court Hotel. This is their phone number. We haven’t any double rooms left but I can offer you a suite at ₤60 a night. I’m awfully sorry, there are no hotel rooms left. Shall I look for private accommodation for you, or try to find a hotel out of town. Would you mind sending me written confirmation?

Task 7.Listen to the conversation and answer the following questions:

1. What hotel has been called?

2. What does the caller want to do?

3. What does the operator put the caller on to?

4. What does the clerk need to know to cancel the booking?

5. What was the reservation?

6. Did the caller want to change the booking?