english

11

Exercise 3

Listen to the following the conversation between George Duncan and Mr. Fielding. Look at their remarks given below at random. Put them in the order they appear in the Unit. Supply the remarks with the name of their authors.

………..I’ll take you to the assembly shop …

………..This is one of our three workshops. This is the delivery bay here.

………..Oh, really.

………..The steel sheets and bars come in, as you see, in different sizes and are unloaded on to the delivery bank here. We buy them in from a steelworks in Wales. This machine here is a spot welder, and this is the new conveyor belt which we had installed last year. We doubled our output in this department as a result.

………. Oh, yes.

Exercise 4

Act as an interpreter.

Grant: Now Mr. Duncan, what can I do for you? I understand that you ‘re a friend of Jock Macpherson’s.

: , . ,

. Grant: I think we make the best.

: ?

.

Grant: We have a wide range of prices, Mr. Duncan. Here is our catalogue. We think our prices compare favourably with anything on the market today.

: ,

, ?

Grant: It would largely depend on the line you chose.

: , .

?

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Grant: If you could give me some idea of your requirements, Mr. Duncan, I might be able to help you. Unfortunately, I have someone coming to see me shortly and I …

: , . . –

« . . ».

.

. ,

,

.

Grant: How many offices are there?

: .

Grant: Twenty eight offices. Oh, I see. Well, how much time can you give us?

: – .

Grant: I’d like to send a man up to Glasgow to get details. I never like promising a date until I know we can honour it.

Exercise 5

Sum up everything you came to know from the unit about

a)Elizabeth Corby

b)George Duncan

c)Jock Macpherson

d)H.G.’s appointment with a Mr. George Duncan

e)Mr.Duncan’s visit round the factory

f)the information on the company performance H.G. supplied George Duncan with

g)the reason why H.G. changed his opinion about George Duncan

	13
Unit 3	An Emergency in the Sales Office

Phrase list

Listen to the tape and practise the pronunciation of the following words and word combinations, quote the sentences in which they are used in the unit. Consult a dictionary and translate them into Russian.

to be due back from somewhere to do shorthand

to set letters out

to sort the letter and to stamp it with today’s date an ‘’in’’/ ‘out’ tray

to take action stationary letterheads

the file under Bills of Lading Hold on!

the hold-up

a consigned vessel date of clearance

to get on to forwarding agents to be on the list

the invoiced sales

order intake for the month to be cleared

to dial the number direct to handle business

to check up with a bank to rate somebody as sound to agree a commission

(to pay by) sight draft irrevocable letter of credit bills of lading

long-term assessment

Note:

International Subscriber Dialing –

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Task I

Consider the introduction to the unit. Answer the following questions and be ready to give a story line. Use the word combinations in brackets.

1. What unpleasant surprise is waiting for J. Martin after his trip to Abraca?

(to be due back from the trip, a pile of work, to be an efficient secretary, to cope with the emergency by doing something, the Chief clerk, the General Office, to lend a shorthand-typist)

2. What does the General Office deal with?

(to be is a very busy place, to handle printing and duplicating, to open letters and send them round to the appropriate offices, to collect all the outgoing letters, to frank letters, to post letters, an addressing machine, to print addresses on envelopes, to fold the letters, to seal the envelopes)

3. What is the mail, handled by Harper & Grant Ltd., used for?

(to be used for advertising and publicity, to address order acknowledgements, to send delivery notes, monthly statements f account)

4. Whom did Mr. Baker spare from his department?

(the Chief Clerk, to do something reluctantly, to be inexperienced but willing, to find the stationery, to give a few helpful hints, to leave somebody to his/er fate)

5. What bigger emergency does Mr. Martin have to cope with?

(to fail to arrive somewhere, to ring somebody in a panic, to be responsible for something, to see that something is done, to be delivered by a certain date, to use forwarding agents, to clear the goods through customs, to transport the goods, to go wrong somewhere along the line)

6. What do Mr. Martin and Mr. Grant discuss when John reports to H.G. on his trip to Abraca?

(to need attention, to discuss the chances of opening up a new market, to use somebody as an agent, to pay the money for the goods, to transfer the money)

7. What method of payment does Mr. Grant choose?

(an irrevocable letter of credit, to be sent by a bank to an exporter, to inform somebody that payment for goods is at the bank, to prove that the goods have left the country, to show a copy of a bill of lading, the signature of the captain, to be loaded on to the ship, to be paid to the exporter, send a letter of credit to the exporter's bank, a promise to pay as soon as the exporter has shown proof that he has sent the goods)

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Task2

Give the English equivalents for the following word combinations:

§	/	§	,
§		§
§		§
§		§
§	!	§
§		§
§		§ / « »
§		§
§		§	,
§		§
§		§	« »

Task 3

Listen to the tape.

Exercise 1

You are going to hear a talk between Elizabeth Corby and Mr. Baker. Before you listen to the conversation look at these statements, which you will mark T (True) or F (False) after you have listened to the tape.

1.Elizabeth Corby turned to Mr. Baker for help because they got a bit of a crisis on in Mr. Grant's office.

2.Mr. Martin was due back from Abraca that morning, but Sally Langly telephoned to say that she got flu, and that’s why he would need someone to help him .

3.Sally asked Mr. Baker to spare a girl from his department because the other two girls in the Sales Office couldn’t do shorthand.

4.Fenella’s shorthand was reasonable, she set her letters out well, but Mr. Baker didn’t think she was the world's fastest worker and didn’t expect she would manage.

5.That day's post was sorted and stamped the date in the General Office.

6.Elizabeth Corby showed Fenella the “in” tray with all the letters and memos which had come in while Mr. Martin had been away.

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7.Elizabeth wrote a note with each letter to show whether she had taken any action or not.

8.Sally kept all the stationery (letterheads, envelopes, flimsy, and so on) in the separate drawer.

9.Elizabeth’s office is not far from Sally’s office, down the corridor.

10.Fenella denies it'll be fun to have a change.

11.Sally made Fenella sure the work at the Sales Office was rather different from the work in the General Office

Exercise 2

Listen how later that morning Mr. Martin dealt with a telephone call. Try to complete the gaps, using no more than three words in each case.

John

Martin

Fenella

John

Fenella

John

John

Fenella

John

Hello. What? Desks? Oh, Mr.Van Eyck ... Yes... But they … days ago. Yes, of course they were ... wait, I'll give you … . Fenella, quick!

Yes, Mr. Martin.

See if you can find … of the … for the thirty M-type … sent to …. They'll be in the outer … in the file under …. Hello ... hold on ...

we're trying to find it. I'm sorry about this, Mr. Van Eyck, I can't understand ….

Is this it, Mr. Martin?

Yes, that's it. Here we are, Mr. Van Eyck, yes, … Kelpie, … London Docks, 12th September. You should have them by now. I'll get on to … and call you back. O.K. Good-bye. Fenella! Get me the Globe … - Mr. Alan Smith. The number's … by the phone. Something has happened to our … for Rotterdam. Our agent … promised … would get … on Friday. When you've got him, ring through to Mr. Best, … , and ask him to bring up … and … for the month. Be as quick as you can.

(An hour later)

Hello, oh, Mr. Smith. Any luck? What! Oh, no. Left … . Why weren't … ? Well, surely … responsible. Look, I'll try and … cleared. O.K. I'll ring you back. Fenella! Get me Mr. Van Eyck …. Oh, Mr. Martin, how … to Holland?

You can … direct, it's on I.S.D. Oh, heavens! It's … already. … I've got through, I'll have to go and … . I shan't be long.

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Exercise 3

Act as an interpreter.

Grant: Come in, John. Well, you seem to have covered a lot of ground in Abraca. What about an agent?

John Martin: , ( ). ,

. Grant: What's his financial position?

John Martin: ,

, ( ) . Grant: Did you agree a commission if we decide to employ him? John Martin: . , .

Grant: How are we going to arrange payment from Abraca? I'm against sight draft.

John Martin: , . .

,

.

Grant: Well, I'd like a more detailed report from you on paper, plus your long-term assessment.

Exercise 4

Sum up everything you came to know from the unit.

1.Suppose you are the Chief Clerk in the General Office. Brief the audience of the activities you are responsible for.

2.Recount the situation when Elisabeth Corby gives a few helpful hints to Fenella in John Martin’s office. Report the situation as if you were Fenella. Prove that you will be able to manage.

3.At the end of this hectic day John had cleared up some of his work, but poor Fenella was nearly at her wits' end. Explain why she still wanted to work for John Martin while Sally was away.

4.Act on behalf of Mr. Van Eyck and state the reason for his telephone call to Harper & Grant Ltd.

5.Report to H. Grant as if you were John Martin and say who was responsible for the hold up with the thirty M-type desks.

6.Act out the dialogue between

a)John Martin and Peter Wiles in which John informs Peter of prospective activities in Abraca

b)John Martin and Mr. Best, the Sales Clerk about the emergency in the Sales Office after the mess has been cleared.

	18
Unit 4	Trouble with a Special Order

Phrase list

Listen to the tape and practise the pronunciation of the following words and word combinations, quote the sentences in which they are used in the unit. Consult a dictionary and translate them into Russian.

the delivery delay (on the console control desks) steel sheets

to be a special order a penalty clause

to stand to do something overdue delivery

to get on to something the Buying Department the production line

to handle something

to be a dreadful nuisance to meet the delivery date

to claim compensation (for failure to deliver on time) to offset the penalty clause

plastic coated sheets

Mid Wales Steel Company the time limit (in the contract)

to be ordered against a special job to be wanted for stock

to honour the delivery (contract) annealing oven

to be on the line

to put somebody in a mess

to be due to deliver something by some date to share the extra cost of doing something to have half the items ready ex works

to try somebody on the public address to involve rescheduling production line to pay double time

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Task I

Consider the introduction to the unit. Answer the following questions and be ready to give a story line. Use the word combinations in brackets.

1. What are Peter Wiles’ plans for the day in question?

(to be the Production Manager, to have a very hectic day, to dictate a report into a dictating machine, to type something back later)

2.Why is John Martin very worried when he comes into Peter's office? (to receive a memo from the Production Department, a delay in delivery, special plastic coated steel sheets)

3.What are these sheets wanted for?

(an important order, to form part of a console for a computerised control system, to sit and be responsible for the production, a large fully-automatic chemical plant)

4.What will happen if Harper & Grant fail to deliver the sheets on time? (to get the order, to promise to deliver something before a certain date, to fail to deliver on time, to lose money, a penalty clause in the contract)

5.Who is guilty in the delay?

(to need steel sheets which are covered with plastic, plastic coating, to be finished in a heat-treatment oven, an annealing oven, to supply the sheets, to be able to deliver, to promise the date, to honour the contract with somebody) 6. Will Harper & Grant Ltd. lose money in this case?

(to have a penalty clause, the contract with the suppliers, to lose money, to do something about something pretty quickly)

Task2

Give the English equivalents for the following word combinations:

§		§
	)
§		§
§		§
§		§
§		§
§		§
§		§
§		§
§			( )

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Task 3

Exercise 1

You are going to hear a talk between Peter Wiles and John Martin. Before you listen to the conversation look at these statements, which you will mark T (True) or F (False) after you have listened to the tape.

1Peter Wiles decided not to borrow John Martin’s tape recorder because he came to his office in person and dictated a long report to Jane.

2The reason why Peter asked John to spare him a second was a memo, Peter sent him about the delivery delay on the console control desks.

3Peter thinks that everything has gone wrong with the steel sheets, which they need for the desks from new suppliers. These suppliers have got some trouble or other. They say they’ll be a bit late with delivery.

4It's a very important contract because those console control desks are a special order and are wanted for one of the big computer companies.

5The new suppliers promised delivery on Thursday week.

6What is worse there's a penalty clause in the contract with the computer company and Harper & Grant Ltd stand to lose ten per cent of their price for each day of overdue delivery.

7Sales people have to accept penalty clauses, otherwise they don't get the contracts.

8Peter only heard about the delay yesterday because they kept the production line clear to handle the special sheets.

9If Harper & Grant don't meet their delivery date it won’t cost them a lot of money because they can claim compensation from the steel suppliers for failure to deliver on time and that will offset the penalty clause.