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CHECK YOUR ENGLISH VOCABULARY FOR

BUSINESS

AND

ADMINISTRATION

4th edition

Rawdon Wyatt

A & C Black London

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www.acblack.com

First published as Check Your Vocabulary for Business in 1996 by Peter Collin Publishing

Second edition published 1999 Third edition published 2003 by Bloomsbury Publishing Plc

This fourth edition published 2007 by A & C Black Publishers Ltd

38 Soho Square, London W1D 3HB

© Rawdon Wyatt 2007

All rights reserved.

No part of this publication may be reproduced in any form without the permission of the publishers.

A CIP entry for this book is available from the British Library ISBN-10: 0-7136-7916-6

ISBN-13: 978-0-7136-7916-8 eISBN-13: 978-1-4081-0251-0

Text typeset by A & C Black

Printed in Great Britain at Caligraving Ltd, Thetford, Norfolk

This book is produced using paper that is made from wood grown in managed, sustainable forests. It is natural, renewable and recyclable. The logging and manufacturing processes conform to the environmental regulations of the country of origin.

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Introduction

If you want to practise and develop your knowledge of English vocabulary for Business and Administration, you will find that the exercises in this book will help you. They are particularly useful if:

You work, or are planning to work, in or around an English-speaking business environment.

Your work brings you into regular contact with English-speaking business people.

You are planning to take a Business English examination such as BEC Vantage /

Higher, TOEIC, or one of the LCCI (London Chamber of Commerce and Industry) International Qualifications, especially 2nd, 3rd or 4th level Business.

You do not work directly in Business and Administration, but your job requires you to have a working knowledge of common business words and expressions.

If you want to make the most of the exercises in the book, you should note the following:

This is not a course book, and you do not need to work through it 'mechanically' from beginning to end. It is better to choose areas that you are unfamiliar with, or areas that you feel are of specific interest or importance to you.

Write down new words and expressions that you learn. Develop your own personal vocabulary 'bank' in a notebook or file. Review these words and expressions on a regular basis so that they become a part of your 'productive' vocabulary.

Use a good general-English dictionary and a good business-English dictionary to check the meanings of new words and expressions (but try to do the exercises first before looking in the dictionary). Many of the examples in this book have been

taken from the Macmillan English Dictionary (ISBN 978-0-333-96847-5) and the A&C Black Dictionary of Business 4th edition (ISBN 978-0-713-67918-2).

The exercises in this book either focus on general business vocabulary (for example, phrasal verbs, formal words, words with similar meanings, etc) or topic-specific business vocabulary (for example, sales and marketing, recruitment, dispute resolution, etc). However, you should be aware that not all of the vocabulary is exclusive to business and administration, and not all of the topic-specific vocabulary is exclusive to that particular topic. For example, 'commission' appears in the section on Earnings, rewards and benefits, but it could also be applied to Sales and marketing.

The key at the back of the book not only has answers for all of the exercises, but also provides you with other relevant information. For example, it gives you alternative answers, provides more words and expressions that are not featured in the exercises themselves, explains what some of the words and expressions mean, and elaborates on some of the topic areas

The book does not contain every single word or expression that you are likely to meet or to need. You should therefore try to develop your vocabulary further by reading from a variety of other resources, such as newspapers, magazines, journals and books. As a reference source, the author particularly recommends Business – The Ultimate Resource, published by A&C Black (ISBN 978-0-713-67509-2).

We hope that you enjoy doing the exercises in this book, and that they help you to practise and develop the Business and Administration vocabulary that you need.

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Contents

Page:		Title:
1	– 2	Abbreviations
3	– 5	Appraisals, training and staff development
6	– 7	Changes
8		Business 'colours'
9	– 10	Contracts
11 – 12		Dispute resolution
13 – 14		Earnings, rewards and benefits 1

15Earnings, rewards and benefits 2

16– 17 Formal words

18 – 19	Business idioms
20 – 22	IT and e-commerce
23 – 24	Jobs and positions
25 – 27	Letters

28Meetings and presentations

29– 30 Money and financial issues

31Numbers and symbols

32– 34 Phrasal verbs 1

35Phrasal verbs 2

36– 38 Production and operations

39Recruitment 1: Job advertising

40– 41 Recruitment 2: The recruitment process

42 – 43 Recruitment 3: Contract of employment and job description 44 – 45 Sales and marketing 1

46Sales and marketing 2

47– 48 Sales and marketing 3

49 – 50	Similar meanings 1: Nouns
51 – 52	Similar meanings 2: Verbs
53 – 54	Similar meanings 3: Adjectives
55 – 56	On the telephone
57 – 58	Trade
59 – 60	Business travel

61Word association

62– 64 Working hours and time off work

65– 66 Workplace problems

67 – 76

Answers

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Abbreviations

Test your knowledge of business abbreviations and acronyms. Look at these abbreviations, then complete the crossword grid on the next page with the words that are missing from their complete forms.

Across ( )

2. EU = _____ Union.

4. MBO = management _____ (the

letters B and O are used in one word)

8.USP = unique _____ point.

9.AOB = any other _____.

11. PEST analysis = political, social, economic and _____ analysis.

13.MD = Managing _____.

14.ROI = return on _____.

15.M & A = _____ and acquisitions.

17.OTE = on-target _____.

19.PAYE = pay as you _____.

20.VAT = Value Added _____.

22.SWOT analysis = strengths, weaknesses, _____ and threats analysis.

25.CEO = Chief _____ Officer.

26.CV = curriculum _____.

27.TNA = trainee _____ analysis.

29.TOIL = _____ off in lieu.

32.RRP = recommended retail _____.

34.CFO = Chief _____ Officer.

37.FAQ = frequently asked _____.

38.RSI = repetitive strain _____.

39.RPI = retail price _____.

41.p.a. = per _____.

43.APR = _____ percentage rate.

45.ICC = International Chamber of

_____.

49.FYI = for your _____.

51.NPD = new _____ development.

52.SET = _____ electronic transaction.

54.GDP = gross _____ product.

56.VIP = very important _____.

Down ( )

1. TQM = total _____ management.

3. PPP = purchasing power _____.

5.PLC = _____ limited company.

6.AGM = annual general _____.

7.PR = public _____.

10. L/C = letter of _____.

12. MBA = Master of Business _____.

15.O & M = organization and _____.

16.HR = human _____.

18. POS = point of _____.

21. P & L statement = _____ and loss statement.

23.ASAP = as soon as _____.

24.CBD = _____ business district.

28.COD = cash on _____.

30.LIFO = last in, _____ out.

31.NVQ = National Vocational _____.

33.GNP = gross _____ product.

35.NI = National _____.

36.CPD = continuing professional _____.

40.ESOP = employee _____ ownership plan.

42.In £20K, K means _____.

44.EFT = _____ funds transfer.

46.R & D = _____ and development.

47.P & P = _____ and packing.

48.ISP = _____ service provider.

50.FOB = _____ on board.

53.IOU = I owe _____. (Be careful: the word

you need does not begin with the letter u)

55. JIT production = Just-in-_____

production.

1

For reference see Dictionary of Business 4th edition (A&C Black 978-0-713-67918-2)

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		For reference see Dictionary of Business - 4th edition (A&C Black Publishers Ltd, 978-0-713-67918-2)
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