Rule #4 – Thank Them for the Feedback

Remember that giving feedback is sometimes more uncomfortable than receiving it. So, as you get feedback, make sure that you thank the participants for their input and for the effort. First, they’re helping you improve. Second, they’re taking a risk to do so.

It’s especially important to express your appreciation when you’re dealing with people who directly report to you. When you ask for their feedback and get it, it’s most important to thank them and then make a change based on their feedback. They will feel good that you paid attention to their opinions and they will have more confidence in themselves and in you as their leader. These are very basic rules to follow. But they should help you make the most of the opportunity to improve that you have with every presentation. Most important, remember that you do not need to change everything that generates “corrective” or “constructive” feedback. Many times you will simply thank participants for their feedback and tell them you will think through how you will use that feedback in future presentations.

Asking for feedback and getting it is really only half of the equation. Once someone has given you feedback, their expectation is that something will be different because of their feedback. If you don’t make changes based on their feedback, at least let them know why not. And if you really don’t want the feedback, you’re better off not pretending to care enough to ask for it.

Task 65. Answer the questions on the text.

1.How do you understand the meaning of the word “feedback”?

2.Why can it be difficult for a presenter to receive “corrective feedback”?

3.Can any feedback be regarded as irrelevant?

4.Why is it advisable not to explain and rationalize during feedback?

5.Can the technique “leading the witness” be of any value for a presenter?

6.Is it necessary to make a change based on the participants’ feedback?

Task 66. Read the text below and identify four rules for working with survey.

If you decide to use a survey, there are a few ways to make the most of this means of eliciting feedback.

§Keep it short. The more items, the more effort you’re expecting ... and the less you’re likely to get out of the survey. In general, it should take participants no longer than three minutes or so to complete the survey;

§Phrase the items carefully and concisely. Participants should understand what each item means immediately;

ДВНЗ “Українська академія банківської справи НБУ”

60