7. Study these requirements for a Computer Technical Salesperson. Decide which are essential and which are desirable. Then describe each requirement using must have/be or should have/be.

1. a certificate or diploma in computing

2. experience in the computer industry

3. able to put technical ideas into everyday language

4. able to persuade and negotiate

5. a qualification in marketing

6. a thorough understanding of the product

7. a driving licence

8. a high level of communication skills

9. patient, persistent, and diplomatic

10. able to work away from home

8. Study this job advertisement. Which of the three candidates do you think is the best applicant?

It Support Officer

• Educated to degree level, candidates should have at least two years' relevant experience.

• We need a highly-motivated individual, able to support approximately 30 networked PCs. The role is very much 'hands-on', and so it is essential that you have a good understanding and experience of Microsoft Office, Novell networks, Email systems, TCP/IP, hardware and virus-protection tools.

• You should be able to communicate well with users and external contractors and to make a contribution to the training of all PC users.

• The successful candidate must work well under pressure and as a team member.

Applicant 1

BSc Computing Science. Graduated this year. Knowledge of a variety of operating systems including Unix, Novell, and Windows XP Experience in programming in C, С++, Pascal, Java, Delphi and Visual Basic Familiar with a wide variety of hardware and software packages Has taught a lot of fellow students how to use computers Highly motivated No work experience

Applicant 2

Higher National Diploma in Information Technology Trained in using network systems including Novell and Windows XP Experienced user of Microsoft Office programs and Internet systems Knowledge of setting up and troubleshooting most types of computers and peripherals Gets on well with others and can work as part of a team Keen to gain experience and develop a career in computing Two years' part-time summer experience working in a computer repair workshop

Applicant 3

Higher National Certificate in Computing Employed for 3 years in a computing sales team advising customers on purchase requirements and helping them troubleshoot problems with installed systems Trained in using Unix and Novell network systems and a wide variety of hardware Experienced in many PC packages including most Microsoft products Good communicator, experienced in dealing with the public and working as part of a team Highly motivated

9. Study the job advertisement below and decide whether the statements (1-7) are true or false.

The successful applicant:

1. will develop new systems him/herself 5. must know VB

2. must have at least five years' work experience 6. must know SOL

3. must have worked in a company 7. will work alone.

4. must be a good communicator

Systems Manager

Working closely with in-house users, you will be responsible for commissioning new systems and for maintaining and enhancing existing systems for a major retail company. You will be part of the management team. You will have a minimum of five years' experience in software development in ' a business environment. You should have a good knowledge of VB and Access and have experience of Novell networks. Experience with Oracle and SQL would also be an advantage. Good communication skills are essential and the ability to work as part of a team. To find out more, email your CV to: [e-mail]