- •Exam information
- •A detailed study
- •23 Alain thinks the company is in trouble because
- •Astra recording company
- •23 Christine thinks the main advantage of a website for her business has been
- •A detailed study
- •Telephone message
- •Exam information
- •A detailed study
- •23 According to the interviewer, why are family-run businesses considered to be so important to the economy?
- •ProPlan Employment
- •Catering Department
- •23 How long had the man’s business been running when he decided to expand?
23 Alain thinks the company is in trouble because
A the workforce is unhappy.
B there is pressure from overseas.
C there is insufficient marketing.
24 Lisa thinks the best thing to do is to
A reduce staffing levels.
B reduce bonus payments.
C reduce overtime rates.
25 What do they both agree to do?
A meet with Union representatives
B arrange a meeting with the Chief Executive
C consult with the Board of Directors
26 What does Alain think should be in the strategy document?
A a research and development programme
B an economic forecast for the next five years
C a plan to restructure the company
27 Lisa thinks that most staff will
A understand the company’s position.
B react badly to any redundancies.
C agree to the new conditions.
28 Alain thinks that Lisa should
A offer to take a redundancy package.
B ask for a substantial pay rise.
C create a new job for herself.
29 Why is Lisa unhappy with Alain’s suggestion?
A She doesn’t trust him.
B She thinks he is joking.
C She doesn’t understand him.
30 What do they decide to do after their discussion?
A go home and think about it
B discuss it again after the weekend
C write a paper for the Chief Executive
Test 2 LISTENING 40 minutes (including 10 minutes’ transfer time)
PART ONE Questions 1—12
• You will hear three telephone conversations or messages.
• Write one or two words or a number in the numbered spaces on the notes or forms below.
• After you have listened once, replay each recording.
Conversation One (Questions 1—4)
• Look at the message below.
• You will hear a woman calling about changing an arrangement.
Message
To: Henry Lee
From: Maria (1) _______________________ (Architect)
Message: Can’t make Thursday’s meeting about the new (2)_______________________. It’s been rearranged for the following (3)_______________________ at eleven. Can you make sure you take the (4)_______________________ document with you?
Conversation Two (Questions 5-8)
• Look at the note below.
• You will hear two people discussing a complaint.
Message from: Freeman’s about IT delivery
Following items did not arrive:
• (5) _______________________ • two printers
Delivery arrived yesterday instead of (6) _______________________
Want to know if we are willing to (7) _______________________ because they had to bring in (8) _______________________ from another department.
Conversation Three (Questions 9—12)
• Look at the message below.
• You will hear a woman calling about a job.
Astra recording company
While You Were Out Telephone message
Caller: Sophie Clarkson
Message: Wants to know about the data input job in the (9)_______________________.
Can she work (10) _______________________ ? (e.g. 8 a.m.—2 p.m.)
Has some experience so needs to know if she’ll get the higher (11)_______________________ (£9.40).
Can you get back to her on 0208 34588 before six otherwise she’ll call again (12)_______________________.
PART THREE Questions 23—30
• You will hear a radio interview about how a website can help promote a business.
• For each question 23—30, mark one letter (A, B or C) for the correct answer.