Exercises

Exercise 1. Fill in the blanks with the necessary words:

1. Introductions are usually made by your boss or the boss’ assistant or secretary in the … .

2. If you really want to be a success as a businessman, you must be so strong, that nothing can … your peace of mind.

3. There are some … for the businessman as a new employee.

4. Criticize, if you must, only in … .

5. … should dress conservatively and sit quietly.

6. The receptionist should dress … .

7. Confining your personal phone calls to the … .

Exercise 2. Translate into English:

1. Запросіть, будь ласка, містера Брайта. — Одну хвилинку, я зателефоную йому.

2. Почекайте, будь ласка, хвилинку.

3. Зараз вийде секретар містера Брауна.

4. Не міг би він вам передзвонити?

5. Чим я можу допомогти вам?

6. Вставайте кожного разу, коли в кімнату заходить жінка.

7. Подивіться в люстерко перш ніж вийти з дому.

8. Задавайте питання, щоб підтримати бесіду.

Dialogues Dialogue I

Secretary: Mr. Wright’s office. Miss Brown’s speaking.

Caller: Mr. Wright there, please?

Secretary: Sorry, but he’s not available just now. May I help you? … or Is there anyone else you’d care to speak to?

Caller: No — when could I reach him?

Secretary: I expect to hear from him in about an hour. … or — He’s at a meeting which will probably last until lunch time. … or He has someone with him just now, I’m not sure how soon he’ll be free. … or — May I tell him who called?

Caller: Well, I’ll call again this afternoon.

Don’t say «He’ busy» … or: «He’s tied up». It is impolite.

Dialogue II

Caller: Would you have him call Philip Ross, please?

Secretary: Will you give me the number please, in case Mr. Wright hasn’t it handy?

Caller: It’s 3-8-4-1-4-3-8.

Secretary: Thank you. I’ll ask him to call as soon as he’s free.

Task

1. Make your own dialogue according to the patterns:

1. Caller: This is Philip Ross. Do you know if he’s had any word on the computers deal yet?

Secretary: No, I don’t — but I know he’d want to speak to you about it. He’s at a meeting , but it ought to break up soon…

2. You are a secretary. Your boss has gone to another room. His friend is calling him.

3. You are at the restaurant with a businesswoman. You have to introduce her to your partner.

2. Discuss what you have learned from the text about the following:

1. the manners of the manager,

2. the manners of the secretary,

3. the manners of the businessman at a restaurant,

4. the everyday etiquette in everyday social life.

3. Think and answer the questions:

1. What hints can you give for the businessman as a new employee?

2. What are the forms of address?

3. What are the hints for the receptionist?

4. What are the duties of the secretary?

2. JOB HUNTING. APPLYING FOR A JOB. AN INTERVIEW

DOs and DON'Ts For Job Seekers

• DO learn ahead of time about the company and its product.

• DO apply for a job in person.

• DO let as many people as possible know you are "job hunting."

• DO stress your qualification for the job opening.

• DO mention any experience you have which is relevant to the job.

• DO talk and think as far as possible about the future rather than the past.

• DO indicate, where possible, your stability, attendance record and good safety experience.

• DO assume an air of confidence.

• DO approach the employer with respectful dignity.

• DO try to be optimistic in your attitude.

• DO maintain your self-control.

• DO try to overcome nervousness and shortness of breath.

• DO answer questions honestly.

• DO have a good resume.

• DO know the importance of getting along with people.

• DO recognize your limitations.

• DO make plenty of applications.

• DO indicate your flexibility and readiness to learn.

• DO be well-groomed and appropri­ately dressed.

• DON'T keep stressing your need for a job.

• DON'T discuss past experience which has no application to the job situation.

• DON'T apologize for your age.

• DON'T be untidy in appearance.

• DON'T beg for consideration.

• DON'T mumble or speak with a muffled voice.

• DON'T be one of those who can do everything.

• DON'T hedge in answering ques­tions.

• DON'T express your ideas on com­pensation, hours, etc. early in the interview.

• DON'T hesitate to fill out applica­tions, give references, take physical examinations or tests on request.

• DON'T hang around, prolonging the interview, when it should be over.

• DON'T go to an interview without a record of former employment.

• DON'T arrive late and breathless for an interview.

• DON'T be a "know it all" or a per­son who can't take instructions.

• DON'T isolate yourself from con­tacts that might help you find a job.

• DON'T feel that the world owes you a living.

• DON'T make claims if you cannot "deliver" on the job.

• DON'T display a feeling of inferi­ority.

• DON'T write incorrect information on your CV to make it look better.

An interview

1ST Systems was looking for candidates for the position of Commercial Director. Three applicants came for an interview after they had submitted their Resumes. The third and the most successful was Mr. Klymenko. Here is the interview with him.

• Good morning, sir.

• Good morning. Come in. Mr Klymenko, isn't it? Please take a seat. You will have to excuse me a moment while I finish signing these letters. Meanwhile please fill in the application form... There, that'll do. Now I can concentrate on you, Mr. Klymenko. Tell me, how long were you in your last job with Alpha?

- Five years. I am only leaving because the firm is moving to Sevastopol, but I think a change will do me good.

• What do you know about our company? Have you got any questions for me?

• I know that this is a very promising company, so I'd like you to inform me what will be the major focus of efforts in the next few years?

• We plan to expand our activi­ties with English-speaking coun­tries, mainly England, to buy equipment and technologies from there and ran training programs here. We need a team of creative people to make our company competitive in the world market.

- What will my responsibilities and obligations be during the first year?

• Well, first of all to be responsible for our contacts with English partners. You will need to skillfully negotiate for and buy equip­ment. The job will involve much travelling. There is likely to be a trade fair in London soon, which we hope you will be able to go to.

• Yes, I see.

• So tell me what are your three main strengths?

- І think they are: reliability, loyality and energy.

- OK. Do you work well under pressure?

- Yes. I am accustomed to working under pressure.

- Are you a leader, an entrepreneur by nature?

- Yes, 1 think so.

- All right. Now, Mr Klymenko, I am quite prepared to offer you a job with us. You have excellent references from your previous job. You'll start on $450 and if you do well we'll review it after three months. The hours are from nine to five thirty, with an hour for lunch and a fortnight's holiday. Does that suit you? Any questions?

— What about travelling? Where will I go and for what length of time?

— Mostly to England for not longer than a month.

• All right. When do you want me to start, sir?

• In a week, if possible.

• I am afraid 1 can't start work­ing till the 10th October.

• No problem. We'll be seeing you on the 10th then?

• Yes, certainly. Thank you very much. Goodbye.

— Goodbye.