4. Study the dialogue below and answer the questions that follow it.

Part A

Agent: All Canada Airlines. Can I help you?

Jack: Yes. I need a flight from Vancouver to Phoenix on Friday. Do you have any seats?

Agent: Let me see. Yes, I have one on the 5:30 flight.

Jack: Five thirty! What’s the check-in time?

Agent: One hour Economy. Thirty minutes Business Class. Will you take that?

Jack: No. I won’t get to the airport in time. When will the next flight leave?

Agent: There won’t be another direct flight on Friday. There’ll be one on Saturday at the same time.

Jack: Fine. I’ll take it.

Agent: Just let me check. Oh, I’m sorry, that flight’s full.

Part B

Jack: OK, forget direct flights. Can I transfer through another airport?

Agent: Yes… you can go via Denver. That flight won’t leave Vancouver until six fifty-five.

Jack: When’s the last check-in for Economy Class?

Agent: Six o’clock will be OK.

Jack: When will it get to Denver?

Agent: Nine twenty Mountain Time. It’s an hour ahead of Vancouver.

Jack: And when will the Phoenix flight leave?

Agent: Five after ten. But don’t worry, you’ll make it.

Jack: So, what time will I get to Phoenix?

Agent: By the time you get to Phoenix, it’ll be ten after midnight. Do you want to take the flight?

Jack: OK… Sure, that’s fine.

Notes:

Phoenix is the state capital of Arizona, the USA

Mountain Time is the standard time in a zone including parts of Canada and the US in or near the Rocky Mountains

Questions to part A

1. Are there any seats available on the 5:30 flight on Friday?

2. There are two direct flights from Vancouver to Phoenix on Friday, aren’t there?

3. How many seats are left on a Saturday direct flight?

Questions to part B

1. When will the flight leave Vancouver?

2. What will the last check-in time be?

3. Where will it stop?

4. What time will it arrive in Denver?

5. When will the next flight for Phoenix leave?

6. What time will it arrive in Phoenix?

5. Put the sentences below in the correct order to make a dialogue.

	Business. A window seat, please.
	Is there a flight on Wednesday evening?
	Fine. Would you check in one hour before departure, please? Here is your ticket, have a good flight!
	Yes, sure.
	Yes sir. When would you like to travel?
	Good morning! I want to book a flight from London to Paris.
	Thank you very much. Goodbye!
	Yes, that’s fine!
	And what class do you prefer – business or economy?
	Well, there is a flight leaving at half past eight next Wednesday, is it all right for you?
	Could you wait a minute while I check availability?
	Good morning! Can I help you?