Раздел 2. Business Etiquette. Telephoning. Business Letters.

2.1. (7 X 1 points) Business etiquette. Complete the telephone talk with the appropriate telephone phrases. Write your answers in the boxes.

	Secretary: Blake: Secretary: Blake: Secretary: Blake: Secretary:		The Engineering Co. Can ___(1)___? Could ___(2)___ Mr. Smith, please? Hold ___(3)___ I’m ___(4)___ . Hello, are ___(5)___ ? Yes. I’m sorry, ___(6)___ . Thank you. Good bye. ___(7)___ .
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2.
3.
4.
5.
6.
7.

2.2. (4 Points) Supply the correct order of the telephone conversation. Write your answers in the boxes.

1. Can you spell that, please?

2. Goodbye.

3. My name's Moleda, Guillermo Moleda.

4. No, it's all right. I can call back later. Goodbye.

5. Right. Hold the line, please. I'm sorry. I'm afraid there's no answer. Can I take a message?

6. Valentine Paints. Can I help you?

7. Who's calling?

8. Yes, it's Guillermo, G-U-I-double L-E-R-M-O, Moleda, M-O-L-E-D-A.

9. Yes. Can I speak to Mr Evans, please?

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2.3. (5 Points) Supply the correct order of the following Memorandum. Write your answers in the boxes. Then rewrite it according to the rules of letter writing.

MEMO

1. Date: 24 April

2. From: Personnel Manager

3. I also doubt his ability to manage large-scale projects, until he has acquired more experience.

4. I think he would be a great asset to the company.

5. In conclusion, I would recommend John Priestly for the position of District Manager.

6. On 23d April, I interviewed the two most promising applicants for the position of District Manager.

7. Subject: Job interview results

8. The first, John Priestly, has a very good CV and excellent references, both referees emphasizing that he is a good team player. He has had two years in the construction industry, starting at the bottom and working his way up to a management position.

9. The second, Terry Slocum, has a fairly interesting CV, but hasn’t had as much experience as Mr. Priestly. Despite presenting himself in an assertive and positive manner, a few questions revealed that he hadn’t done much research into the company background.

10. To: Managing Director

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MEMO

Раздел 3. Reading and comprehension.

3.1. (6 X 1 points) The organization is in trouble. Match the problems with the correct departments. Write your answers in the boxes.

1. Cash flow is much worse than I thought

2. One of the robots on the assembly line has stopped working

3. The unions have just asked for another10%

4. There’s something wrong with the network: all the screens have gone blank

5. There's a national newspaper on the phone. They want to talk about water pollution near the factory

6. There's a national newspaper on the phone. They want to talk about water pollution near the factory

7. We have ten lorries waiting outside the main warehouse and there's nothing to put in them

Distribution
Finance
Information Technology
Personnel
Production
Public Relations