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Раздел 2. Business Etiquette. Telephoning. Business Letters.

    1. 2.1. (7 X 1 points) Business etiquette. Complete the telephone talk with the appropriate telephone phrases. Write your answers in the boxes.

Secretary:

Petrov:

Secretary:

Petrov:

Secretary:

Petrov:

Secretary:

Petrov:

Hello, Mr. Green’s secretary. What ___(1)___ ?

Could ___(2)___ ?

Who ___(3)___ ?

This is Mr. Petrov from the Russian Trade Delegation.

Just ___(4)___ . Sorry ___(5)___ can you hold on?

Yes, ___(6)___ .

Hello, you can ___(7)___ .

Thank you.

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2.2. (4 Points) Supply the correct order of the telephone conversation. Write your answers in the boxes.

  1. Fine. Good bye, Mr. Stanley.

  2. Glad to meet you, Mr. Black. Take a sit, please. Did you have a good trip?

  3. Good bye, Mr. Black.

  4. Good morning! I’m Black. Here is my card.

  5. Let’s meet in two days’ time.

  6. We would like to make an order for 150 units. And we require them for immediate shipment.

  7. Well, let’s get down to business now. I know you’d like to place an order with us.

  8. Well, we can accept your delivery terms. When shall we meet to discuss the price and terms of payment?

  9. Well, you see, we are heavy with orders at the moment and can offer you only 50 units for now.

  10. Yes, it was quite nice, thank you.

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2.3. (5 Points) Rearrange the parts of the letter into the correct order. Write your answers in the boxes. Then rewrite it according to the rules of letter writing.

  1. Amy Watson

  2. Dear Mr. Cambell,

  3. Our plant has started producing new motors. The goods are of high quality.

  4. Sincerely yours,

  5. Subject: new motors

  6. The other day the company received an enquiry for the motors from Johnson & Co. They want to buy 50 motors from our company. We are going to have talks with Mr. Johnson.

  7. They also meet requirements of the customers. A lot of foreign companies are interested in buying the motors.

  8. To: Jack Cambell

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Раздел 3. Reading and comprehension.

3.1. (6 X 1 points) The organization is in trouble. Match the problems with the correct departments. Write your answers in the boxes.

  1. I’m very sorry, sir. I’ve tried to reach his secretary several times but there is no reply.

  2. If this doesn’t work, I’ll send an engineer to you this afternoon.

  3. If we don't start producing some more useful ideas soon, they'll close down the laboratory

  4. I'm very sorry, madam. We certainly asked the taxi to be here at three o'clock.

  5. Last month, there were problems with 0.31% of the bottles. This month I want that figure to be zero

  6. The latest survey shows that the majority of 18- to 25-year-old women think our perfume smells terrible.

  7. The unions have just asked for another10%

  1. Marketing

  1. Quality

  1. Reception

  1. Research

  1. Switchboard

  1. Telephone After-sales