Темы учить:

1. People in tourism

2. People in hospitality

3. Development of tourism and hospitality

4. Tourism as an industry

5. Methods of payment

6. Hotels: types and classifications

7. Hotel rooms. Room services

8. Ways of traveling

9. Types of tourism

10. Types of tourist companies

11. Local tours

12. Foreign tours

13. Business travel

14. Package holiday

15. Tourist information centers. City services

16. Environmental tourism

17. Tourist promotion

18. Tourism and transportation

19. Ukraine

20. Tourist centers of Ukraine

21. Kyiv

22. Great Britain

23. London

24. The USA

25. Washington and New York

1. People in tourism The Tour Operator

The tour operator works in a tourist company. He develops tours also known as tour packages. Tour packages include transportation, accommodation, catering, transfers and other services.

The tour operator usually markets the tours. He advertises them in mass media or in brochures.

The tour operator sells tour packages to travel agents wholesale and pays commission to them. Sometimes he sells tour packages direct to the public.

Tour operators are the main producers in the tourist industry.

The Travel Agent

The travel agent works in a travel company. The travel agent like the shop-assistant sells goods to customers. The goods are tour operator's packages.

The travel agent is a retailer. He sells tour packages retail to consumers. He gets a commission from the tour operator. The commission is from 5 to 10 per cent of the tour cost.

The travel agent also sells separate services. They are flights, hotel rooms, sightseeing tours, car rentals, travel insurance. The travel agent works directly with the public.

Travel agents sell tours, so they are the main sellers in the tourist industry.

The Tourism Manager

The tourism manager works in a tourist company. He supervises all kind of operations in a tourist company and the tourist company staff.

The tourism manager plans tourist business: operations, new products, profits. He controls the results.

The tourism manager decides on development and promotion of new tour packages, advertising and sales. He also decides on prices and discounts.

The tourism manager hires employees. He selects them and provides their training.

The Tour Guide

The tour guide handles tour groups. He shows tourists round a city, a sight, or a museum. The tour guide conducts sightseeing tours or tours of museums and exhibitions.

The tour guide accompanies tourists during a local tour or during the whole journey. He or she caters to the needs of tourists. During a journey the tour guide deals with all kinds of problems.

The tour guide speaks the language of the tourists perfectly well.The tour guide knows a lot on history, geography, art and culture. The tour guide answers a lot of questions.

The tour guide is a friendly, easy-going and helpful person. Tourists always tip their guides if they like them.

The Animator

The animator organizes and conducts parties, shows, sports and games for children. He involves guests in action.

The animator speaks a few foreign languages. He communicates with guests in their native languages.

He is very artistic. He usually dances well, sings well and acts like an actor.

The animator is an easygoing and cheerful person. The animator is the main entertainer in the tourist industry.

3. Development of tourism and hospitality

The hospitality, tourism and leisure industries have become increasingly important in terms of economies throughout the world. Giving people what they want but asking them to pay for it is the pattern for the development of the travel industry.

Today's holidaymakers are very much aware of their rights. Most people would rather pay extra money for the holiday they really want than take a second-rate package deal. In many countries tourism and hospitality industry is so important that its interests are represented at the ministerial level of government.

The National Tourism Administration of Ukraine helped to boom tourism in our country. Abolishing entrance visas for citizens of the European Union countries increased the revenues from tourism considerably. Our tourist industry can provide all kinds of tourism: we have the extensive coast line, scenic mountains and plains, ancient towns and architectural landmarks for cultural tours and for green tourism.

The sufficient infrastructure must be created in Ukraine. The infrastructure consists of roads, sewers /'sjuas/, electricity, telephone service, airports and water supply.

The market potential, social and environmental impacts must be determined. The general strategy of development of tourism and special state programmes of Ukraine have been already launched, but, unfortunately, these programmes are not properly financed. I do hope that urgent and drastic measures will be taken in order to achieve the progress in the developing of tourism and hospitality industry.