- •Vocabulary
- •Introduction 8 jobs, people and organizations
- •9 Organizations 2 32
- •[3 The Internet and e-commerce
- •Q] Sales and costs
- •2| Telephoning 3: messages 108
- •Introduction
- •Industry
- •Innovation and invention
- •Innovation and invention
- •McGrew is vice president of (a development/development) and product planning.
- •Electric light was (an invention/invention) which enabled people to stay up later.
- •Indian Rice Research Centre. I’m in charge of research (5)
- •I love (14 technological) , using scientific knowledge (15) improve
- •If he goes on undercutting us, we
- •It’s a terrible place to work. We have to make 30 calls an hour, with few breaks.
- •Invalid entry.
- •6 Volkswagen’s sales rose to 1,058,000 cars from 996,000 a year earlier.
- •The materials used in the boats, and the boatbuilders’ salaries (overhead cost / cogs)
- •Which product has the highest level of profitability as a percentage of its selling price?
- •Years of on investment in Britain’s railways have left them in a very bad state.
- •Planning the concert, they found they had forgotten to the singers,
- •A loan that a company has to repay to a bank over five years is a long-term liability.
- •Don’t want to have the situation where I’ve spent more than I’ve put in.
- •On the savings account, what’s the percentage you pay to savers every year?
- •Peter is 26 and is wondering whether to join his company pension scheme.
- •30 Years ago
- •20 Years ago
- •Petrol prices set to skyrocket
- •Sterling plummets as us dollar weakens
- •Paradiso president axes finance minister /
- •Here the male managers talk about the market as if it was some kind of battlefield.
- •7590 W Charleston Blvd
- •Senior Partner e-mail: kesposito@ace.Com
- •Voicemail
- •That’s strange. Their switchboard isn’t big enough to handle all the calls they get.
- •That’s ridiculous! a company with 500 employees, but no one answers the phone.
- •Switchboard operator: Sorry to keep you waiting. ... I’m putting you through.
- •A: It’s been good talking to you. I’m going to have to go. I’ve got to go to a meeting.
- •It was good to hear from you again. The following pages give details of the latest additions to our range. If you require any further information, please do not hesitate to contact me.
- •I’m pleased to announce another good year for shareholders of this company.
- •I know this sounds crazy, but how about giving away 100,000 free samples?
- •I recommend to shareholders that you accept Megabook’s offer for our company.
- •Off: to show how important and clever they are. The chair should keep things
- •I’ve been asked to chair a meeting about the Christmas office party, but I’m incredibly nervous as I’ve never chaired one before. Is there a secret for success?
- •The combined resources of our two organizations will allow us to achieve great things.
- •It could sound monotonous and boring if you speak from a complete, prepared text.
- •They add visual interest, provide you with support and help the audience follow you.
- •Reforms 4 pressures 6 economy
6 Volkswagen’s sales rose to 1,058,000 cars from 996,000 a year earlier.
Choose the correct expression from C opposite to describe Nordsee Marine’s costs.
the salary of an office receptionist (direct / indirect cost)
heating and lighting of the building where the boats are made (fixed / variable cost)
The materials used in the boats, and the boatbuilders’ salaries (overhead cost / cogs)
running the office (overhead / direct cost)
wood used in building the boats (fixed / variable cost)
the salary of a boatbuilder (direct / indirect cost)
27.4 Look at D opposite. Read what this company owner says and answer the questions.
‘I’m Vaclav and I own a small furniture company in Slovakia. We make a very popular line of wooden chairs. Each costs 360 korunas to make, including materials and production. We estimate overheads, including administration and marketing costs, at 40 korunas for each chair, and we sell them to furniture stores at 500 korunas each.’
What is the gross margin for each chair?
What is the net margin for each chair?
What is the mark-up for each chair as a percentage of total costs?
What is the profit margin for each chair as a percentage of the selling price?
Think
of the company you work for or one you would like to work for.
Which of its products or services has the highest sales? What are
its biggest costs?
Profitability and unprofitability
Profitable and unprofitable products
A supermarket manager talks about the costs and prices for some of its products.
Product Cost per Sale price per Result unit (euros) unit (euros)
12
10
15
15
B
~c~
We
break
even: we
reach
break-even point.
We
make a loss.
The
product is loss-making,
but
we use Product C as a loss
leader to
attract people to the store, as we know they will then also buy
profitable products.
22
12
D
^Product
D is very profitable and we sell a lot ofN, it. It’s one of our
money-spinners
or
cash
cows, ) products
that have very good profitability,
Budgets and expenditure
Like all companies, Nordsee and Vaclav have to budget for, or plan, their costs, and have a budget. Look at the graphs comparing their planned budgets with their actual expenditure (what they actually spent).
Euros
1200000
1
000000 800000
600000 400000 200000
0
Euros
1
200000
1000000
800000
600 000 400000 200000
0
Actual
expenditure
Budget
Nordsee's
spend
Actual
Budget expenditure
Vaclav's
spend
Euros
1200000
1
000000 800000
600000 400000 200000
0
NORDSEE
Nordsee went over budget and overspent by 200,000 euros.
VACLAV
Vaclav underspent by 50,000 euros. He was under budget.
ADVERTISING EXPENDITURE
On advertising, Vaclav’s spend was only 200,000 euros, while Nordsee’s advertising spend was 700,000.
Note: Spend is usually a verb, but it can also be a noun, as in advertising spend.
Economies of scale and the learning curve
Ford is one of the biggest car companies in the world. It benefits from economies of scale. For example, the costs of developing a new car are enormous, but the company can spread them over a large number of cars produced and sold. In dealing with suppliers, it can obtain lower prices, because it buys in such large quantities.
The company also benefits from the experience curve or learning curve: as it produces more, it learns how to do things more and more quickly and efficiently. This brings down the cost of each thing produced, and the more they produce, the cheaper it gets.
Unit
production cost (korunas)
Overheads
per unit (korunas)
Selling
price (korunas)
Number
of units sold per year
Chairs
360
40
500
50,000
Stools
*
180
20
195
70,000
Armchairs
700
70
800
20,000
Coffee
tables
550
50
600
30,000
Dining
tables
2500
300
3000
15,000
*
chairs with three legs and no hack