14. What is computer reservation system in tourism?

Computer reservation systems are primarily used for inventory management by airlines, hotels, and other tourism and hospitality enterprises. Сomputer reservation systems not only help tremendously in processing reservations, but they also support decision-making in marketing and sales (e.g. yield management, discount policies, the creation of guest records etc.). Integration between CRSs and distribution channels can improve efficiency, facilitate control, reduce personnel, and enable more rapid response time to both customers and management requests, whilst enabling personalized service and relationship marketing . To conclude, CRSs are central to the hospitality industry and are becoming the digital nervous system of the hospitality value chain. Due to the current technological advances and economic development, CRSs face several challenges including: their immigration to customer-centered services and infrastructure for providing personalized guest services and CRM practices; adoption of wireless solutions for guests and hotel staff services, e.g. reservations, check-in/out on the move, mobile control and monitoring of occupancy rates; linkages to other electronic systems of partners or third parties for enabling coopetition models (coopetition being a judicious mixture of cooperation and competition by which businesses can gain advantage) and boosting synergies. CRSs run on mainframes, minicomputers or microcomputers and are usually connected through data communication links to terminals within various branches of the company. CRSs are not to be confused with global distribution systems, but are often electronically connected to them for bookings.

15. What job would you like to have in tourism industry? Why?

I would like to work in the tourism in their specialty - tourism manager. Manager's job is very responsible. The duties of the manager include: negotiation, consultancy, market research and selection of tour, interaction with the tour operators, registration of the contract with the client. Also, the manager must have some knowledge. This knowledge of foreign languages, geography of resort areas, to know the history and culture and customs of local people around the world, to understand the marketing, management in tourism; to know the specific computer programs and more. Besides, the manager should have the communication skills and competent speech. In this profession has their positive and negative side. Positive aspects: tourism industry is one of the most interesting and perspective, constant communication with different people, the opportunity to visit many countries and expand your horizons, good earnings. The negative side that it is very responsible and nervous work, as all problems with customers is necessary to solve the manager's name. But despite the negative aspects of this profession, it still made me very attractive.