- •The Importance of Learning Foreign Languages
- •1. Read the text.
- •2. Make up sentences:
- •3. Fill in the blanks with the necessary words in brackets:
- •5.Match the synonyms:
- •6. Make up questions and let your fellow-students answer them:
- •12. Discuss in pairs:
- •Traveling and customs Traveling
- •1.Read and memorize the following words:
- •2.Study the text. Traveling
- •3. Read and remember how to use these words:
- •4. Look at this list and say which of things you will choose and take with you:
- •5. Make up sentences:
- •Confusing words:
- •7.Answer these questions:
- •Business Trip
- •8. Read and then memorize the following words and word-combinations:
- •9. Read and translate the text:
- •10. Remember the following information. Then complete each sentence with the word travel, trip, or journey.
- •11. Rewrite these sentences in the passive.
- •12. Match the statements and questions with the responses.
- •13.Complete the word map. Use the words in the box:
- •14. Practise the following dialogues:
- •15.Match the words in the box:
- •16. Express your opinion about business trip. Speak about the information you should know if you are going to have a business trip. Going Through Customs
- •17. Learn the following word combinations and phrases:
- •Is there anything liable to duty?
- •18.Read the text.
- •19. Answer the questions:
- •20. Read and dramatize the following dialogues:
- •21. Finish the dialogues:
- •22. Communicative situations.
- •Meeting People
- •Read the text:
- •2.Comment on the following:
- •3. Complete the sentences with suitable words:
- •4. Change into the passive:
- •6 . Match the introductions and questions with the appropriate responses.
- •7. Rearrange the conversation:
- •8. Engage your partner in conversation. Try to establish a common interest (a place, a hobby, a job, family...), use the vocabulary on Meeting people:
- •9. Retell the text using the active vocabulary. Telephone
- •1. Read and memorize the following words and word combinations:
- •2. Give antonyms to the following word combinations:
- •3. Fill in the blanks with suitable words and word combinations:
- •4. Give synonyms to the words in bold type:
- •5. Learn the following text. Telephone
- •6. Remember the following telephone etiquette The techniques of telephoning is very much the same in all countries. Only remember your good telephone manners:
- •7. Starting a phone conversation
- •On the phone
- •8. Practise the following dialogues.
- •9. Write down five words or expressions including the word 'phone' or ‘telephone’.
- •10. Fill the gaps in these phone conversations with suitable words or phrases.
- •11. Answer the following questions:
- •12. Read and memorize the following words and word-combinations:
- •13. Read the text:
- •14. Study the list of the telephone terms. Pay attention to the American and British variants of the same term:
- •15. Remember the following facts:
- •16. Fill in the blanks with proper words:
- •17. Practise the following dialogues:
- •Leaving a message.
- •Getting the wrong number.
- •Making an appointment.
- •A long distance call.
- •18. Fill in the missing remarks:
- •19. Complete the statements:
- •20. Act as an interpreter:
- •21. Put the dialogue in the right order:
- •22. Work in pairs. Practise the telephone conversation, using the expressions you have learnt:
- •23. Test your telephone techniques. Your answers should be “yes” or “no”.
- •A modern office
- •1. Read and memorize the following words and word combinations:
- •2. Learn the text
- •A. Answer the questions about the text.
- •B. Change these sentences to the questions and then to the negative.
- •3. Make these words plural
- •4. Use the correct form of the verb to be:
- •5. Answer the questions using the given information.
- •11. Making an appointment.
- •12. Future possibilities with if
- •If Richard goes to the park, he can look for performers there.
- •Modern information technology
- •Read and then memorize the following words and word-combinations.
- •Read and translate the text. Modern Information Technology
- •Answer the following questions.
- •Write 5 questions to the text above and then ask them to your partner.
- •3. Complete the telephone conversation using the phrases in the box. Then fill in the message form.
- •4. Match the verbs with the phrases.
- •5. Read and translate the following useful information.
- •6. Decode the following two telexes.
- •7. Read the report about the convergence of mobile phones and handheld computers. Choose either the adjective or adverb each time.
- •8. Choose the correct variants.
- •9. Write the negative sentences.
- •10. Write your opinion to the development of modern information technology, its advantages and disadvantages. Grammar Reference
- •Література
12. Read and memorize the following words and word-combinations:
to carry out – виконувати
to admit – визнавати, допускати
to confirm – підтверджувати
to presume – переконувати
to waste – витрачати даремно
service inquiry – довідка по телефону
the called party – абонент (той, кому дзвонять)
in advance – заздалегідь
13. Read the text:
Day-to-day business is often carried out over the phone. English business telephone talks are clearly structured and strongly intended. They have an expectable overall organization that admits just one topic; such monotopical calls are typical for routine business calls or service inquiries. According to their intentions or purposes they can be easily classified into the following general groups: giving information, requesting information, confirming information, making arrangements, persuading the called party, negotiating and complaining.
The typical structure of business telephone talks presumes the following phases:
opening phase – summons (the telephone rings), greeting and identification;
main phase – reason for calling and topic of conversation;
closing phase – acknowledgement and parting.
The most efficient companies consider the telephone as an important part of their image. Selling by phone is an obvious area but everyone should know how to use the phone effectively, how to give a good impression of the company, how to maintain and build a good relationship with clients, especially with clients you have never met.
The most obvious thing is to plan your telephone call; know the name of a person whom you want to speak to, and what you want to say.
Make desk preparation: paper, pen, relevant documentation, computer files.
Write down in advance what you want to say in English.
List the questions you need to ask.
Check recent correspondence, know the situation.
Have a list of the most frequently used phrases next to the phone.
Remember: If you are not prepared it sounds unprofessional and wastes a lot of time too.
In the case if you are called, keep a list of phrases that can help you to control the conversation. At the beginning of the talk: “How can I help you?” or “Nice to see you.” When things go wrong or you did not understand: “Excuse me, I didn’t hear you.”; “Could you repeat this, please?”; “It’s a very bad line. Can I call you back?”, etc.
14. Study the list of the telephone terms. Pay attention to the American and British variants of the same term:
telephone book (directory) – телефонний довідник
telephone booth (box phone) – телефон-автомат
directory enquiries – телефонна довідкова служба
switchboard operator – телефоніст, оператор
general call – загальний виклик
emergency call – екстрений виклик
local call – місцевий виклик
personal call – виклик конкретної особи
toll call – приміський виклик
trunk call (Am.) / long-distance call (Br.) – міжміський виклик
collect call (Am.) / transferred charge call (Br.) – телефонна розмова, яка оплачується
тим, кому дзвонять
extension number – додатковий номер
IDD (international direct dialing) – прямий міжнародний телефонний зв’язок
to book (to order) the call – замовити дзвінок
to answer the call – відповісти на дзвінок
to make a call (to call, to ring up) - подзвонити
to give smb. a call (to give smb. a ring) – подзвонити кому-небудь
to put a call through (to connect the call) – подзвонити, з’єднати
to call back (to call later, to return the call) – подзвонити ще раз
to cut off (to be disconnected) - роз’єднати
to misdial – неправильно набрати номер
to get smb. over the telephone – з’єднатися з ким-небудь по телефону
go ahead - говоріть
to hang up (to ring off, to put down the receiver) – вішати трубку
to hold on (to hold the wire/the line) – тримати трубку, не вішати трубку
to be engaged on another line – розмовляти по іншому телефону
the line is free(clear) – лінія вільна
to leave (to give) a message – передавати що-небудь
to put down (to write down) a telephone number – записати номер телефону
to speak over (on) the telephone – розмовляти по телефону
to speak more loudly (to speak up) – розмовляти голосніше
the number is engaged (busy) – номер зайнятий