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5. Answer the following questions.

1. What is performance measurement?

2. What reasons does Behn give for adapting performance measurements?

3. What do managers need to determine to evaluate performance?

4. What measurement systems can organisations create?

5. What is efficiency determined by?

6. What primary aim should be behind the measures?

7. What does celebration help to improve?

8. What do managers need to convince citizens their agency is doing good?

6. Complete the following sentences using the text.

1. Fundamental purpose behind measures is … .

2. Measures that are not directly connected to improving performance are … .

3. To evaluate performance, managers need to … .

4. Organisation create measurement systems that … .

5. Officials need to measure behavior of individuals then … .

6. Poor performance not always may change … .

7. Celebration helps to improve … .

8. To convince citizens their agency is doing good, managers need … .

Vocabulary

7. Read and remember the following words and word-combinations:

1)

to assess – оценивать, давать оценку

9)

appraisal – оценка, аттестация, экспертиза

2)

to determine – определять, устанавливать, решать

10)

assignment – назначение, задание, распределение

3)

to assume – принимать, предполагать, допускать

11)

variance – изменение, колебание, разногласие, противоречие

4)

inherently – неотъемлемо, присуще, собственно

12)

to decline – уменьшаться, идти на убыль, опускаться

5)

outcome – результат, исход

13)

efficient – действенный, эффективный, умелый

6)

to supervise – смотреть, наблюдать, руководить

14)

reliance – доверие, уверенность, опора, надежда

7)

to eliminate – убрать, исключать, уничтожать

15)

outlier – служащий, солдат

8)

accountability – ответственность

16)

еquilibrium – равновесие, уравновешивание

8. Find the synonyms:

significant, measured, desired, outcomes, to minimize, assessed, valuable, important, to eliminate, meaningful, appraisal, evaluation, results.

9. Find the antonyms:

declining, effective, useless, rarely, to pay attention, supervisors, improving, to ignore, the best, meaningful, the worst, meaningless, frequently, strategic, operational, subordinates, equilibrium, extremes.

10. Form the adjectives:

ful – meaning, use.

al – operation, historic, distribution, structure.

ive – effect, correct, object.

11. Match the words in A with those in B.

A

B

1) significant

2) objective

3) desired

4) meaningful

5) corrective

6) management

7) to allocate

8) effective

9) heavy

10)historical

a) information

b) appraisal

c) control

d) results

e) reliance

f) money

g) action

h) outcomes

i) work

j) patterns