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Sample Resume Name

Street Name 123

1111 Maastricht

The Netherlands

Tel: +55 55 555 5555

Email candidate@hotmail.com

OBJECTIVE

To contribute strong customer service skills and experience within a business hotel by participating in a Rooms Division career program in the role of Supervisor.

EDUCATION

XXXX Hotel School, Maastricht, The Netherlands September 2002 - May 2006

Bachelor degree in Hotel Management

Relevant courses: Hotel management, Financial Management, Food & Beverage Management, Rooms Division Management, Marketing and financial accounting, Business Law

EXPERIENCE

XXXX Hotel, Maastricht, The Netherlands

Front Desk Supervisor

4 star, 1,365 room business hotel

Assure smooth operation of the front desk through the supervision of 8 Front Desk Agents

Ensure that quality standards are met during the check-in and check-out of guests, handling of all guest complaints, following up on guest requests, and handling of VIP guests.

Hotel ABC, Maastricht, The Netherlands

Front Office Agent

4 star, 227 room luxury hotel, part of XYZ Hotel Group

Responsible for check-in and check out of all guests, answering phones, maintaining and balancing a bank, and accepting after hours reservations

Ensured that all guest problems are resolved by using the guest response program procedure

XYZ Resort, Sea Island, FL, USA

Food and Beverage Intern

Participated in the Summer Work and Travel Program at this 3 Diamond, 550 room hotel

Worked in the restaurant, bar, room service, and banqueting areas of the hotel.

Responsible for completing banqueting set-ups, preparing of bar snacks in the kitchen, and acting as server for lunch and dinner service in all restaurant and room service outlets

June 2006 –

Present

September 2003 –

June 2006

May 2003 –

August 2003

SKILLS

Language - Fluent in Dutch and English languages Intermediate Spanish speaking and writing skills

Computer - Experience with Microsoft Word, Excel, PowerPoint, Access, FrontPage, Fidelio Front Office, Micros

REFERENCES References are available upon request

LANGUAGE PRACTICE

Exercise 1. Match the positions with their day-to-day activities.

Clerk

answer inquiries, welcome visitors;

operate the computer, write letters, welcome visitors, answer telephone;

prepare invoices, write reports;

write computer programs, operate the computer;

type letters reports and speeches;

Computer operator

Typist

Receptionist

Accountant

Manager

Exercise 2. Match the positions with adjectives which describe the features necessary for the following positions.

Secretary

Accountant

Sales representative

Director/ Manager

active

cooperative

energetic

realistic

attentive

creative

extroverted

sincere

broad-minded

diplomatic

independent

systematic

constructive

disciplined

methodical

tactful

Exercise 3. Some characteristics can be either positive or negative depending on your point of view. Match the words in the right-hand column with their negative connotations.

Positive

Negative

determined

extravagant

economical

inquisitive

assertive

obstinate/stubborn

original

mean/tight-fisted

frank/direct

weird/eccentric/odd

broad-minded

naive

inquiring

self-important/arrogant

generous

pushy

innocent

aggressive/bossy

ambitious

blunt/abrupt

Exercise 4. Match the opposites.

clever

introverted

extroverted

tight-fisted

rude

courteous

cruel

gregarious

generous

kin-hearted

unsociable

half-witted

Exercise 5. Look at the words below and match them to the questions which aim to decide whether a person is like that.

pessimistic

argumentive

sensitive

sociable

extravagant

assertive

inquisitive

reliable

  1. If you arrange to meet at 7 p.m., do you arrive at 7 p.m.?

  2. Look at the picture. Do you think ‘my glass is half empty’?

  3. Do you prefer to be in the company of other people?

  4. Do you find it easy to tell your boss if you feel he/she has treated you badly?

  5. Do you always look out of the window if you hear a car draw up?

  6. Do you often buy your friends presents for no particular reason?

  7. Do you often disagree with what other people say?

  8. Do you think about other people’s feelings?

Exercise 6. What questions like those in ex.5 could you ask to try in finding out whether a person is the following?

thrifty

sensible

even-tempered

blunt

intelligent

obstinate

Exercise 7. Choose five or six adjectives from this unit to describe either your own or your friend’s character. How do you or your friend demonstrate these characteristics?

Example: Sociable – I am sociable because I love being with other people.

Exercise 8. Write down your Resume according to the following plan.

OBJECTIVE

QUALIFICATIONS

EDUCATION

LANGUAGES

WORK HISTORY

PERSONAL

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