00200 Helsinki

Finland

The Manager 26 June 1996

Windermere Wildside Adventure Holidays

Ambleside

Cumbria

Dear Sir or Madam

I am writing to express my dissatisfaction with the adventure holiday I have just had with your organisation, from the 12th to the 25th of this month. The holiday, for which I paid £380, failed significantly to live up to the promises made in your advertisement.

First, although the holiday was advertised as being based at Wildside Hall, I found myself instead at a youth hostel seven miles away. This meant that, with no car or buses available, I had no access to the Hall's facilities (pool, sauna, etc); at the hostel, the only leisure facilities were a table tennis table and a pack of cards.

Furthermore, at the hostel there were neither 'comfortable double rooms' nor 'talented' kitchen staff: there were four people in a room, and the food was very ordinary indeed.

Finally, the choice of activities was not as advertised. Whereas you claimed that every day we would be able to choose from 'a wide range' of activities, in reality there was only ever a choice of two. I had planned to spend the whole fortnight sailing and windsurfing, but for eight days of the holiday neither of these was on offer.

In view of the many ways in which the holiday failed to live up to your advertisement, which can only be described as extremely misleading, I feel that a refund of at least £190 would be appropriate. Should this refund not be forthcoming, I shall be obliged to refer the matter to the British Tourist Board.

Yours faithfully,

Samanta Brunoni

Resume (form) First Name Last Name

Objective

Use a specific job title here, or write a brief, simple phrase describing the type of work you are seeking.

Summary

Summarize your background and most valuable attributes.

Using concrete examples, explain to potential employers precisely what you will be able to do for them.

Describe your unique gifts and strengths. Write this section last, as it is often the most difficult to write.

Personal Data

Date of birth:

Age:

Place of birth:

Marital status; Children, their ages

Address:

Phone:

Home phone:

Fax, E-mail:

Education

20xx-20xx	Degree obtained, school name
20xx-20xx	Degree obtained, school name

Additional Education

20xx-20xx	Degree obtained, school name
20xx-20xx	Degree obtained, school name

Job Experience

20xx-20xx	Name of Company, Position. Using action words to maximize the impact, describe your current or most recent responsibilities. Be concise; remove all unnecessary words & phrases. Include the specific results of your actions or decisions to demonstrate your contribution
20xx-20xx	Name of Company, Position. In the same manner as above, describe your previous job.

Languages Knowledge

• List languages, include mother language, describe your level of knowledge.

Computer & Technical Skills

• List software applications, operating systems, and pertinent hardware information.

• Include years of experience, or describe your level of knowledge.

Licenses & Certificates

• List licenses or certificates you hold that are pertinent to the job you are seeking.

• Include the year you obtained each license or certificate.