 Составление рекомендательного письма

Составить отличное  рекомендательное письмо (letter of reference), выдержанное в нужном стиле, может быть не очень просто. Вы можете облегчить вашему поручителю эту задачу, если  сами предложите ему пример рекомендательного письма. В этом случае вы сможете предопределить содержание документа в желаемом направлении. Неудачное рекомендательное письмо не только не повысит ваши шансы, но может полностью испортить общее впечатление и лишить вас возможности получить желаемую должность.

Рекомендательное письмо состоит из следующих трех частей:

1. Рекомендательное письмо начинается с указания точного названия адреса и контактного телефона компании, представитель которой выступает в качестве поручителя.

2. В 1 абзаце поручитель объясняет, как давно он работает вами. Кратко характеризует вид вашей деятельности и основные обязанности. Здесь же можно в нескольких словах рассказать о самой компании.

3. В следующем параграфе нужно дать более детальное описание  вашего профессионального роста за весь период работы в организации, перечислить основные достижения, подчеркнуть самые важные на взгляд поручителя положительные качества. Впечатление поручителя от совместной деятельности.

4. Подводя итог выше сказанному, нужно описать личные качества и основные черты характера человека. Выскажите мнение о том, в какой должности и с какими обязанностями он может принести максимальную пользу компании.        

Пример рекомендательного письма

Company Address

Date     To Whom it May Concern, I am writing this reference letter on behalf of Michael Grishin.  I have been Michael's supervisor for four years in *** Company.  In just those four short years, I have watched him rapidly advance from an entry-level position to a Senior Technical Support Representative.  I have never hesitated to recommend him for promotion when his time came.

Michael derives satisfaction from helping our customers and field engineers troubleshoot technical problems.  Many of those who have received help from Michael specifically ask for him when they again contact tech support, and for good reason: He is professional, courteous and quick to help. I often see Michael in our lab before or after work hours, replicating technical problems.  Additionally, Michael does not abandon his customers when the whistle blows.  He sticks at it even after hours, until he resolves his customers' problems.

Michael is a team player who is always willing to share the knowledge.  For example, thanks to Michael's willingness to share the trouble-ticket notes he so meticulously recorded and compiled, our Technical Publications Department was able to craft "symptom-fix," step-by-step, online troubleshooting guides for our field engineers.  Consequently, we have seen an increase in customer satisfaction, a reduction in tech-support calls, and a significant savings on the department's bottom line.

I have nothing but good things to say about Michael and I would strongly recommend him for any endeavor he chooses. Please do not hesitate to contact me if you would like to hear more good things about Michael.

Yours faithfully,

[Signature] Andrey Roshin

Supervisor, Technical Support

Ext. 111, [e-mail]

Exercise 10. Переведите советы специалистов на русский язык:

DOs and DONT's for Job Seekers

DO learn ahead of time about the company and its product. Do your homework.

DO let as many people as possible know you are 'job hunting.'

DO make plenty of applications.

DO apply for a job in person.

DO have a good resume.

DON'T feel that the world owes you a living.

DON'T isolate yourself from contacts that might help you to find a job.

Exercise 11. Ответьте на вопросы.

Personal Skills

1. Have you held a job involving careful, detailed work? If so, describe the skills you have developed.

2. Have you held a job that required you to supervise other people? If so, describe the supervisory skills you have developed.

3. Have you held a job that required you to solve problems? If so, describe the problem-solving skills you have developed.

4. Have you held a job involving decisions? If so, describe the decision-making skills you have developed.

5. Have you held a job involving creativity? If so, describe the creative or artistic skills you have developed.

Communication skills

1. Have you held a job that required you to follow written and verbal instructions? If so, describe the communication skills you have learned.

2. Have you held a job that required you to give information or instructions to other people? If so, describe the communication skills you have learned.

3. Have you held a job that required you to teach or demonstrate? If so, describe the teaching skills you have learned.

4. Have you held a job involving frequent interaction with others? If so, describe the communication skills you have acquired.

5. Have you held a job involving persuasion, such as selling? If so, describe the communication skills you have gained.

 Рабочие ситуации:

1. Составьте свое резюме на английском языке.

2. Напишите пример рекомендательного письма.

3. Внимательно проанализируйте приведенные ниже рекламные объявления и напишите письмо-просьбу о приеме на работу:

Leading international firm of business advisors is inviting a highly—motivated and experi­enced individual\ to join our Moscow office as the:

PERSONAL ASSISTANT

to our Managing Director

The successful candidate should be a native Russian speaker and will have excellent oral English com­munication skills; proven computer literacy and organizational skills; relevant experience as a PA to a General Director / Manager in a large multinational company with operations in Russia; ability to work under pressure and superb inter­personal / communication skills.

We offer a dynamic work environ­ment, a competitive salary and a comprehensive benefits package.

For immediate consideration, please submit your CV and cover letter to the

HR Department,

10/22 Sosnovy Proezd, Moscow, Russia;

Fax: [phone] or 138-1618 or e-mail:

PetejCordwell@jobs. cis. com.

International Media

is looking for a professional and dynamic

SALES SECRETARY

If your qualifications include:

• Complete fluency in English

• University degree

• Excellent computer skills (Word, Excel), professional typing skills

• Some working experience in sales or marketing

• Outgoing personality and capability for teamwork in a constantly changing and challenging environment

Please fax resume to 323-1928, attn. Mary Rose

Hotel “Radisson”

is looking for a

MANAGING DIRECTOR

Requirements:

• Higher Education

• Fluent written and spoken English

• Computer literate

• Excellent communication and organizational skills

• Able to work under pressure

Please send your resume by fax to [phone]

A well-known European firm

is currently looking for a qualified person as a

Tour manager

Requirements:

— a university degree

— fluent English, knowledge of German is a plus

— PC literate (Word, Excel)

— previous experience in a similar position preferably in a western firm

— highly-motivated self-starter

Send your CV to:

fax [phone]

or e-mail [e-mail]

Senior Receptionist/Front Of House

Agency/Employer The Recruitment Network

Description We are looking to recruit a Senior Receptionist/Front Of House person for our client in Wincanton. The main duties of the role will include:

• Reconciliation

• Cashing up

• Banking

• Dealing with Enquiries

• Customer Service

• Bookings and Enquiries

The hours are Tuesday -Saturday 7am-3pm with an early start at 6am on a Friday Experience within the Catering and Hospitality industry would be preferred Location Wincanton, South West

Job type Permanent

Contract length Permanent

Salary/rate £14000 - £16000/annum + Benefits

Start date ASAP

Contact name Laura Zollars

Telephone [phone]

UNIT 4

ON THE TELEPHONE

Handling the Telephone

Making a phone call is not always easy – especially if you do not know the person on the other end of the line very well. Phone messages must be accurate and complete. Taking them tests both writing and listening skills, especially when a caller is speaking quickly. Asking callers to repeat a message can help. Even people who have spoken a language all their lives ask each other to repeat things. There's really no need to be embarrassed about asking.

Requesting Repetition

When making requests, English speakers show politeness in several ways. Speaking with a friendly tone of voice usually does the trick. Sometimes there are even conflicts related to tone and register. They tend to occur more often in telephone communication than in face-to-face communication. When using the telephone, many people are not cautious in monitoring their tone and often express irritation in their voice that they would normally try to conceal when speaking face to face. There may be many reasons for this. Telephone conversation is less personal than face-to-face conversation. Since we cannot get nonverbal feedback from the person we are talking to, we may tend to express our irritation and displeasure more openly when using the telephone. It shows how important tone and register are in minimizing conflict with colleagues, potential customers, or people in other organizations.

Do not forget that the person you are talking to may be having difficulties too. Remember that the other person:

– Wants to understand you easily, so try to speak clearly;

– Cannot see your reactions, so always confirm that you have (or have not) understood each point that has been made;

– Cannot see you and does not know what a nice person you are, so make sure you sound polite and agreeable;

– Cannot spend much time, so make sure your call is brief;

– Is getting an impression of your company while talking to you, so make sure that you sound efficient.

This chapter provides phrases for taking messages and requesting information by phone.