Communicate_in_English_Aktualizatsia

III. Have conversations like the one in II. Take it in turns to be a guest and a reception clerk.

Read and remember the language which could help you in the following situations.

Checking in

Clerk: Hi! Can I help you?

Martin: Yes, we had a reservation for this weekend. C.: All right, what was the name, sir?

M.: Baum, Martin Baum.

C.: Baum... Baum... oh, yes, here it is. A double for two nights?

M.: Yes, that’s right. But we were wondering... would you happen to have a suite available this weekend, something with a living area and a kitchenette? C.: Well, the only one that’s available this weekend is the executive suite, and that’ll run you $140 a night.

M.: I see. That’s pretty high...

C.: You know, sir, this double is more that twenty feet square, and it has a refrigerator.

M.: Oh, really? That sounds fine, then.

C.: Good, the double then. Do you have a credit card, sir? M.: No, I’ll be paying cash.

C.: Then I’ll have to ask you to pay in advance. Fifty-five a night, plus $8 tax comes to $126. And would you fill in this registration form, please? Here’s a pen. Just your name, address, and the make and license number of your car.

M.: OK... Here you are. And travelers checks for $130.

C.: Fine, Mr. Baum. Here’s $4 change. Check-out time is 12:00 noon. The bellman will take you up... Harvey! Room 615... If you need anything, just let me know.

M.: Thank you. Good night.

Calling the front desk

Clerk: Front desk.

Martin: Hello. This is Martin Baum. The bathroom light in my room doesn’t work. Could you have somebody come up and take a look at it, please?

C.: Oh, of course, Mr. Baum. What room number was that, please? M.: Room 615.

C.: Okay, I’ll have a man up there in a minute.

M.: Fine. And another thing - I don’t seem to have a room service menu. Is there one?

C.: Yes, there is. We have 24-hour room service. I’m sorry about that. I’ll have a room service waiter bring you a menu up right away.

M.: Thanks.

C.: If you need anything else, just let me know. M. I will. Good night.

C.: Good night.

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Here are some words to help you check your understanding of the dialogues. You should know the bold words to make your communication easier

bellman (n): in a hotel, the person who carries luggage to the room check in (v): to register at a hotel, airport

check out (v): to pay one’s bill and leave

double (n): a room with one large bed for two people fill in (v): to complete

guest (n): a person staying at a hotel kitchenette (n): a small kitchen

print (v): to write in legible block letters rate (n): a charge

reservation (n): the booking or arranging of a place (airplane seat, hotel room) ahead of time

room service (n): in a hotel, the serving of food and drink, and the provision of laundry and cleaning services for clothes in rooms used by guests.

single (n): a room occupied by one person

suite (n): a set of two or more rooms including a bedroom and a sitting room executive suite (n): an expensive suite for travelling business people

		Test
	Find English equivalents.
1.	Я бы хотел заказать номер на	a) When do I have to check out of the
двоих.		hotel?
2.	Вы будете платить наличными	b) Please, fill in this registration form.
или кредитной карточкой?
3.	Пожалуйста, заполните	c) Room service is available 24 hours.
регистрационный бланк.
4.	Свет в ванной комнате в моем	d) Could you have somebody come up
номере не работает.		and take a look at it, please.
5.	Ресторанное обслуживание в	e) I’d like to reserve a double.
номере круглосуточное.
6.	Когда я должен выписаться из	f) The bathroom light in my room
отеля?		doesn’t work.
7.	Не могли бы вы прислать кого-	g) How are you paying: by credit card
нибудь посмотреть (поломку)?		or in cash?

Look at the sentences (a - f) below and put the conversation in order.

a)Fine. Could you show it to me, please?

b)How much is it?

c)Do you have a single room for two nights?

d)Sure. Come this way, please.

e)We only have a small suite.

f)$50.00 a night, including breakfast.

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At a Shop

Read the conversation. Try to memorize it.

Customer: Can you help me, please? Shop assistant: Yes, sir. What is it?

C.: I’m looking for a flannel suit, size 40.

S. a.: Have you any particular colour in mind? C.: I prefer something in grey.

S. a.: Here’s an excellent suit in grey flannel. Will you try it on? C.: Yes, I will. Where is the fitting-room?

S. a.: Come this way. C.: How does it look?

S. a.: It looks great. It’s exactly your size. C.: How much is it?

S. a.: This suit is on sale. It is only $115. C.: All right. I’ll take it.

Practice

I. Write the words in these sentences in the correct order.

1.on / tight / me / are / they.

2.you / can / do / what / I / for ?

3.shoe / is / your / what / size ?

4.card / by / I / pay / credit / can ?

5.are / here / you.

II. Complete conversation with sentences from I.

Shop assistant: ........................

Customer: I want leather evening shoes. S. a.: ........................

C.: Thirty - six.

S. a.: I’d recommend you this pair.

C.: So sorry. ........................ Show me another pair, dark brown colour. S. a.: ..........................

C.: That’s just my size. How much are they? S. a.: $100. Will you pay cash?

C.: .............................

S. a.: Certainly.

III. Have conversations like the one in II. Use different colours, clothes and ways of paying. Take it in turns to be a shop assistant and a customer.

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Shopping.

Read and remember the language which could help you in the following situations.

At the hotel reception desk

BILL: We’d like to do some shopping this afternoon. Could you give us some advice on where the best place to go might be?

CLERK: Sure. There’s a gift shop here in the hotel, and a tobacco shop, and we’re in the business district, so you can reach the city’s best stores on foot. Did you want to shop for clothing or what?

KATHY: Yes, we’d like to shop for both men’s and women’s clothes and shoes, and maybe cookware, too.

C.: All right, when you leave the hotel, turn left. You’ll be heading south. Two blocks down the street is a very nice department store called Nordstrom’s. Three blocks farther there are two shoe stores, and one block east there is a cookware shop called Kitchen Kaboodle.

B.: I’d also be interested in a bookstore, and a game or toy store.

C.: Hmm... there’s a bookstore at the corner of 8th and Silver Streets - that’s west of Nordstrom’s. I’m not sure if they carry games or not. And there’s an import shop up the street a block from there. They might carry kitchen stuff, too. And then you can always go out to Beaverton Mall. That’s a shopping center about five miles away.

B.: Okay, thanks a lot.

In a department store

CLERK: May I help you find something?

ALICE: No, thanks, I’m just looking. Uh, well, maybe you can. I’d like to buy a nice pair of jeans and one of these tailored jackets for my husband’s birthday, but I’m not sure which of the jackets he’d like best.

C.: Mmm-hmm. This one is cut very nicely and it’s very popular right now. A.: Yes, I like it, too. And the color would look good on him. But I just don’t know...

C.: You might consider getting him a gift certificate, you know. Then he could come in and get exactly what he wants and then it would be sure to fit. A.: Yes, that is an idea... but... uh, would he be able to exchange the jacket if I got him one today and he didn’t like it?

C.: Yes, of course, within thirty days as long as he has the receipt. A.: Then I guess I’ll take this one.

C.: Fine. I’ll write it up over here... uh, do you have a credit card, ma’am? A.: Yes, I do.

C.: Okay, just take this sales slip and your card over to register 12 and the cashier’ll ring it up for you.

CASHIER: Here you go. Just sign the slip here, please, and here’s your bag.

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Buying clothes

Choose the variant which could help you to make your purchase.

1.

A.: Are you being helped?

B.: No. What do you have in brown suede jackets, size 40? A.: The closest I have is a 38.

B.: Do you think you’ll be getting any more in?

A.: No, but they might have them at our other store.

2.

A.: Is anybody waiting on you?

B.: No. I’m trying to find a green sweater in extra large. A.: We have your size, but not in that color.

B.: Can you order one for me?

A.: Certainly. Just give me your name and address.

3.

A.: Is someone taking care of you?

B.: No. I’d like a long-sleeved shirt in yellow, medium. A.: I think we’re out of your size.

B.: Well, can you get me one?

A.: I think so. Check back next week.

4.

A.: Is anyone helping you?

B.: No. I’m looking for a navy blue raincoat, size 36. A.: I’m afraid we don’t have any left.

B.: Will you be getting more in? A.: Yes. Try us again next Monday.

Here are some words to help you check your understanding of the dialogues. You should know the bold words to make your communication easier.

advice (n): opinion given by one person to another on how to do something business district (n): the area of a town where you shop and work

cash (n): money in coins or notes cookware (n): containers used for cooking cut (adj.): made, designed

gift certificate (n): a coupon that can be bought at many stores and exchanged later for merchandise; you can get a gift certificate for someone when you don’t know what present to give

head (v): to move in a certain direction

register or cash register (n): a machine in a store used for adding prices and keeping money

on sale: can be bought at a reduced price sales slip (n): a receipt given in a shop

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size (n): degree of largeness or smallness stuff (n): things

suit (n): a set of articles of outer clothing of the same material

tailored (adj.): made by cutting and sewing to a person’s measurements; often used to mean well-cut, or having the look of being tailored

try smth on (v): to put on (clothes, etc.) to see whether it fits, looks well, etc.)

Test

	Find English equivalents.
1.	Что продают в этом магазине?		a) We’d like to do some shopping.
2.	Цвет вам идет.		b) I’m just looking.
3.	Вы можете обменять этот костюм в		c) I’ll take it.
течение 30 дней.
4.	Мы бы хотели cделать покупки.		d) The colour looks good on you.
5.	Я просто смотрю.		e) Is anyone helping you?
6.	В квартале отсюда есть магазин		f) You can exchange this suit
сувениров.			within thirty days.
7.	Я беру это.		g) What do they carry in this shop?
8.	Вас кто-нибудь обслуживает?		h) There is a gift shop a block from
			here.

Look at the sentences (a-i) below and put the conversation in order.

a)I’ll have a look.

b)How are you paying?

c)How is it?

d)Yes, we do. Would you like to try it on?

e)Excuse me. Do you have this T-shirt in white?

f)Yes, please.

g)It’s fine. I’ll take it.

h)Yes, we do. That’s £29.99. Thank you.

i)Do you take Visa?

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At a Bank

Read the conversation. Try to memorize it.

Clerk: Good morning. Can I help you?

Mr. A: Yes, my name’s Adams. I’m expecting some money from my bank in London.

C.: By post, cable or telex, sir? Mr. A: By telex.

C.: Let me see. Ah, yes, Mr. Adams. £ 200 from the Royal Bank, London. Have you got any identification, sir?

Mr. A: Well, I haven’t got my passport, but I’ve got my driving licence. Will that be all right?

C.: Yes, sir, that’ll be all right.

Practice

I. Write the words in these sentences in the correct order.

1.difference / it / any / make / doesn’t .

2.this / you / check / cash / could ?

3.you / like / money / would / the / how ?

4.of / is / exchange / what / the / rate ?

5.like / francs / to change / I / these / would .

II. Complete the conversation with sentences from I.

A.: ....................

Clerk: Yes, sir. How many francs have you got?

A.: 200. ......................

C.: The current rates are on the notice board, sir. Do you want small bills or

large?
A.: ....................
C.: Anything else?
A.: ....................
C.: Yes, sir. Sign it here, please... Thank you... £ 30. .....................	?
A.: Four fives and ten ones, please.

III. Have conversations like the one in II.

Asking for a change

Choose the variant you need in this situation.

1.

A.: Excuse me, but could you give me some change? B.: Let me see. Are dimes and quarters OK?

A.: I want to make a long-distance phone call. B.: Then you’ll need small change...

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2.

A.: Sorry to bother you, but do you have change for a one? B.: I’ll have to look. What do you want it for?

A.: I need it for the parking meter.

B.: I can give you quarters, if that’ll help.

3.

A.: Pardon me, but I was wondering if you could break a one. B.: Let me look. What do you need?

A.: I need the change for the stamp machine. B.: I think dimes and quarters will do.

4.

A.: Excuse me. Could you give me change for a dollar? B.: I’ll see what I have. What do you need it for?

A.: I want to get cigarettes.

B.: You can use quarters, dimes and nickels.

Read and reproduce the conversations.

Replacing traveleers checks

A.: Did you get your checks replaced?

B.: Yes, but it was complicated. I went to the office downtown and they told me I had to call New York before they could do anything. So they let me use their phone - it was a toll-free number. The woman asked me how much I’d lost and what the check numbers were. Thank God I had them written down.

A.: Well, that doesn’t sound so bad.

B.: But it’s not the whole story. She wanted to know where I bought the checks and if I had any ID. I gave her my passport number. Then she gave me a “file number” and told me where the nearest refund office was. I told her I was already there. Then she wanted to talk to the agent. After they hung up, I had to fill out a form with all the same information on it. Then finally the agent okayed the thing, after her supervisor had initialed it, and I got my checks.

A.: Well, at least it didn’t cost you anything.

B.: You’re right, and if I hadn’t had the numbers, it could’ve been a lot more complicated.

A.: Would you cash these travelers checks, please?

B.: How would you like them?

A.: In ten-dollar bills, please.

B.: Is there anything else?

A.: Yes, I’d like to know how to send money to France.

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A.: Could you change these for me, please? B.: What would you like?

A.: Twenties and some smaller bills, please. B.: Anything else?

A.: Yes. Could you tell me my balance? Here’s my account number.

Here are some words to help you check your understanding of the dialogues. You should know the bold words to make your communication easier.

bill (n): paper money

break (v): to give smaller bills or coins in exchange for a larger one cash (v): to exchange a check (or other order to pay) for cash complicated (adj.): not simple

change (n): coins

dime (n): (US) coin worth 10 cents

exchange rate (n): the value of money of one country or the cost of buying currency from another country

file number (n): an official number recorded when information is being collected on a person

ID, identification (n): an official paper that proves who a person is initial (v): to write your initials

nickel (n): (US) coin worth 5 cents okay (v): to approve

quarter (n): (US) coin worth 25 cents

refund (v): to give back a customer’s money when he returns merchandise that he is not satisfied with for some reason , e. g. bad quality, wrong size, etc. replace (v): to put something back or exchange something for full value supervisor (n): a person in charge of others; a boss

telex (n): - teleprinter

toll (n): a charge made for a long-distance call toll-free (adj.): without a toll

travelers checks (n): prepaid insured bank «checks» that can be used as or exchanged for cash. They are safer than cash because, if lost or stolen, they can be replaced.

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Test

Find English equivalents.

1.	Я бы хотел восстановить мои	a) Can I use your phone?
дорожные чеки.
2.	Это бесплатный номер?	b) Where is the nearest refund
		office?
3.	У вас есть удостоверение личности?	c) Do you have any ID?
4. Не могли бы вы сообщить мне номер		d) How much did it cost you?
вашего паспорта?
5.	Где ближайшая касса возврата?	e) I’d like to get my checks
		replaced.
6.	Могу я воспользоваться вашим	f) Is it a toll-free number?
телефоном?
7.	Сколько это тебе стоило?	g) May I have your passport
		number?

Look at the sentences (a-e) below and put the conversation in order.

a)How do you want them?

b)Yes, I’d like to open an account.

c)It doesn’t matter.

d)Could I change these pounds for dollars, please?

e)Do you want anything else?

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