At a Bank

1

• Hello. I'm from Germany, and I'm staying in England for a year. I want to open an account here. What documents do I need, please?

• Right. We need to see your passport and a letter from your employer or your place of study if you're a student.

• Right. Is that all?

• That's all, yes.

• Thank you.

2

• Good afternoon, sir. Can I help you?

• Yes, I'd like to change some Swedish money please.

• Certainly, sir. How much?

• Two hundred crowns.

• Is it in traveler's cheques?

• No, in cash.

• Well, the exchange rate for the Swedish crown today is 10 crowns to the pound.

• How much is 200 crowns, then?

• 20 pounds, sir. How would you like it?

• Three five-pound notes and the rest in large silver, please.

• Here you are. Anything else, sir?

• No, thank you. Good-buy.

3

• Good morning. Can I help you?

• Yes. My name is Black. I'm expecting money from my bank in Montreal.

• By post, cable or telex, sir?

• By telex.

• Just a moment, I'll check it. Are you Jack Brown?

• Quite right.

• Yes. There's 800 dollars from the Royal Bank of Canada, Montreal. Have you got any identification, sir?

• Yes, I've got my passport. Here you are.

• Thank you, sir.

Ex. 6. Ask a postal clerk what to do in the following situations.

1. You want your family to send you some money.

2. You want to send a money order to your family.

3. You need to mail a letter to Germany. How can you know the ZIP code?

4. You want to send a letter by registered mail

5. You want to mail a picture postcard to Europe. How can it be done?

C) You need some minor services

Ex. 1. Act out the dialogues and make up similar conversations (typical interaction).

At the Shoemaker’s

(S – shoemaker, C – customer)

1

S: C: S: C: S: C: S:

What can I do for you? I'd like to have these shoes soled. (I want new soles put on). I want leather soles. And what about the heels, they're worn down. Rubber heels, of course. Do you want them done while you wait? There will be an extra charge for that. No, I'll leave them. (Makes out the receipt). Here you are. It will be (it will cost) … $. Your shoes will be ready in two days.

At the Photoshop’s

2

• Good morning. May I help you?

• Yes. I’d like to have this film developed and printed.

• Okay. Anything else?

• Please, give me two films for this camera.

• Here you are. 5 dollars and 35 cents.

• When will my pictures be ready?

• It will take us two days. Here’s your receipt.

D) You need to report the police

Ex. 1. Report the police as in the model.

Model: – I’m sorry to trouble you but my passport is lost.

– How bad. Now you have to write an application form and ask for a copy.

my wallet is stolen my visa expired my visa card is lost

I’m robbed. My personal things are stolen There is a fire in the flat opposite There is a suspicious/unwanted bag in the corner

Ex. 2.